TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo tax made filing late a simple process Filed my taxes late and Christine (on line expert) help make it a simple process
Date published: 2022-06-29
Rated 5 out of 5 by from Valarie is amazing! Turbo Tax (and my tax preparer, Valarie) made the painful tax filing a little more bearable. I am confident that everything has been prepared correctly and that every deduction and credit has been applied to my return. Valarie was patient with my questions, communicated quickly and effectively, and was very kind and helpful.
Date published: 2022-06-29
Rated 4 out of 5 by from SERIOUSLY, I was nearly done There needs to be more detailed guidance after the review. When I did the review, the program noted two errors and requested that I put amounts in the boxes from other calculations on other forms. Well, given that I couldn't see the forms, and the program did all the math, I was confused as to why the program didn't just automatically populate the numbers, and there was no way to see the number until I printed the forms which I couldn't do until I fixed the problem. So, I have to change my response, clear the "issues," print the documents, and then go back and input the calculation and rerun the "error review." TOO much work for something I believe the program should have and could have done. Also, why does the 'Business' program have to be downloaded? How is it any different from all the other products you offer? And why is it ONLY compatible with Microsoft? Lucky me, I had a laptop that I bought for just these occasions. But honestly, not everyone uses a lap or desktop anymore since nearly everything is online, and a tablet can handle it. The "Business" program should be available online.
Date published: 2022-06-29
Rated 1 out of 5 by from worse ever This year was the worst with Turbotax, since 04/15/2022 I have been trying to file and it kept giving me an error message couldn’t get passed the review stage. Horrible
Date published: 2022-06-29
Rated 4 out of 5 by from Simple Turbotax services are made to be streamlined in order to cut down on time spent filing. Could use a bit simpler explanations in the help section from time to time. Those who have gotten a form for the first time would need to know that they can look up the exact form and a link to the page they need would be helpful.
Date published: 2022-06-29
Rated 5 out of 5 by from tax specialist great communication quick to fix and very polite and easy to follower instructed
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo Tax! Is Excellent. I was exited and very happy to exile and file my taxes.!
Date published: 2022-06-29
Rated 1 out of 5 by from forced me to pay for Audit Defense - boo! I didn't want audit defense but the software forced me to pay an additional $45 for the service. I declined the service but still had to pay - doesn't make sense.
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo tax is wonderful Turbo tax is quick and easy to use. I will be using turbo tax every year!
Date published: 2022-06-29
Rated 1 out of 5 by from Zero faith If there were an alternative, I'd use it, but TurboTax's lobbyists have made there aren't any.
Date published: 2022-06-29
All TurboTax® Offerings Reviews - Page 3722
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax made filing late a simple process Filed my taxes late and Christine (on line expert) help make it a simple process
Date published: 2022-06-29
Rated 5 out of 5 by from Valarie is amazing! Turbo Tax (and my tax preparer, Valarie) made the painful tax filing a little more bearable. I am confident that everything has been prepared correctly and that every deduction and credit has been applied to my return. Valarie was patient with my questions, communicated quickly and effectively, and was very kind and helpful.
Date published: 2022-06-29
Rated 4 out of 5 by from SERIOUSLY, I was nearly done There needs to be more detailed guidance after the review. When I did the review, the program noted two errors and requested that I put amounts in the boxes from other calculations on other forms. Well, given that I couldn't see the forms, and the program did all the math, I was confused as to why the program didn't just automatically populate the numbers, and there was no way to see the number until I printed the forms which I couldn't do until I fixed the problem. So, I have to change my response, clear the "issues," print the documents, and then go back and input the calculation and rerun the "error review." TOO much work for something I believe the program should have and could have done. Also, why does the 'Business' program have to be downloaded? How is it any different from all the other products you offer? And why is it ONLY compatible with Microsoft? Lucky me, I had a laptop that I bought for just these occasions. But honestly, not everyone uses a lap or desktop anymore since nearly everything is online, and a tablet can handle it. The "Business" program should be available online.
Date published: 2022-06-29
Rated 1 out of 5 by from worse ever This year was the worst with Turbotax, since 04/15/2022 I have been trying to file and it kept giving me an error message couldn’t get passed the review stage. Horrible
Date published: 2022-06-29
Rated 4 out of 5 by from Simple Turbotax services are made to be streamlined in order to cut down on time spent filing. Could use a bit simpler explanations in the help section from time to time. Those who have gotten a form for the first time would need to know that they can look up the exact form and a link to the page they need would be helpful.
Date published: 2022-06-29
Rated 5 out of 5 by from tax specialist great communication quick to fix and very polite and easy to follower instructed
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo Tax! Is Excellent. I was exited and very happy to exile and file my taxes.!
Date published: 2022-06-29
Rated 1 out of 5 by from forced me to pay for Audit Defense - boo! I didn't want audit defense but the software forced me to pay an additional $45 for the service. I declined the service but still had to pay - doesn't make sense.
Date published: 2022-06-29
Rated 5 out of 5 by from Turbo tax is wonderful Turbo tax is quick and easy to use. I will be using turbo tax every year!
Date published: 2022-06-29
Rated 1 out of 5 by from Zero faith If there were an alternative, I'd use it, but TurboTax's lobbyists have made there aren't any.
Date published: 2022-06-29
All TurboTax® Offerings Reviews - Page 3722