TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax Makes It Easy! We’ve been using Turbo Tax for 10 years! Makes it easy and convenient to file our taxes each year, and affordable!
Date published: 2021-02-19
Rated 2 out of 5 by from Why did the Price Go UP?!?!?! I've been a Turbo Tax customer for almost 10 years and I've stayed that long because the prices to file so feasible for a single person that doesn't make a lot of money ( nor receive a lot in return). Why would you charge up on your services? That is just a horrible thing to do. Services has gone from Excellent to Fair.
Date published: 2021-02-19
Rated 4 out of 5 by from Good Experience Everything went well until I got to the point where I had to enter information on a specific stock trade. At that point, all day, the turbotax website froze. I could not enter any information, only go back and try again. Finally, after dozens of attempts I was able to enter the information and move forward.
Date published: 2021-02-19
Rated 1 out of 5 by from What happened Usually have nothing but good things to say about turbotax, but this year there’s just been ISSUE after ISSUE with the site this time, and the customer support people don’t seem to be trained in helping most issues so it literally just continues to be an issue and it’s insane.
Date published: 2021-02-19
Rated 4 out of 5 by from Awesome It’s simple and easy to use and I love it I will use it again
Date published: 2021-02-19
Rated 4 out of 5 by from great really good help completing my taxes. was very helpful and informative
Date published: 2021-02-19
Rated 5 out of 5 by from Very easy to use I have used Turbo Tax for years, never a problem! Easy and efficient,
Date published: 2021-02-19
Rated 5 out of 5 by from Very Thankful for Turbo Tax The guidance was phenomenal and I was very thankful for the review checks and explanations on the "Learn Here" sections. I have used Turbo Tax for several years for my entire family and it seems to get easier and easier regardless of the new tax laws and requirements.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is amazing My experience was absolutely wonderful and I highly recommend them!
Date published: 2021-02-19
Rated 2 out of 5 by from less capable than turbotax personal Needed the business product to do a decedant's trust. Though it costs more, it was a lot less capable than turbotax personal. Doesn't import from financial institutions; I had to laboriously transcribe stock sales from my paper 1099-b. Sure glad I didn't have a lot of them. Doesn't have the forms or much clue what to do with my 1099-R. I just entered that as other income by hand. Generally I found myself floundering a lot without much helpful guidance from the program. Maybe I've been spoiled by turbotax personal, but this was sure a letdown.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3699
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax Makes It Easy! We’ve been using Turbo Tax for 10 years! Makes it easy and convenient to file our taxes each year, and affordable!
Date published: 2021-02-19
Rated 2 out of 5 by from Why did the Price Go UP?!?!?! I've been a Turbo Tax customer for almost 10 years and I've stayed that long because the prices to file so feasible for a single person that doesn't make a lot of money ( nor receive a lot in return). Why would you charge up on your services? That is just a horrible thing to do. Services has gone from Excellent to Fair.
Date published: 2021-02-19
Rated 4 out of 5 by from Good Experience Everything went well until I got to the point where I had to enter information on a specific stock trade. At that point, all day, the turbotax website froze. I could not enter any information, only go back and try again. Finally, after dozens of attempts I was able to enter the information and move forward.
Date published: 2021-02-19
Rated 1 out of 5 by from What happened Usually have nothing but good things to say about turbotax, but this year there’s just been ISSUE after ISSUE with the site this time, and the customer support people don’t seem to be trained in helping most issues so it literally just continues to be an issue and it’s insane.
Date published: 2021-02-19
Rated 4 out of 5 by from Awesome It’s simple and easy to use and I love it I will use it again
Date published: 2021-02-19
Rated 4 out of 5 by from great really good help completing my taxes. was very helpful and informative
Date published: 2021-02-19
Rated 5 out of 5 by from Very easy to use I have used Turbo Tax for years, never a problem! Easy and efficient,
Date published: 2021-02-19
Rated 5 out of 5 by from Very Thankful for Turbo Tax The guidance was phenomenal and I was very thankful for the review checks and explanations on the "Learn Here" sections. I have used Turbo Tax for several years for my entire family and it seems to get easier and easier regardless of the new tax laws and requirements.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is amazing My experience was absolutely wonderful and I highly recommend them!
Date published: 2021-02-19
Rated 2 out of 5 by from less capable than turbotax personal Needed the business product to do a decedant's trust. Though it costs more, it was a lot less capable than turbotax personal. Doesn't import from financial institutions; I had to laboriously transcribe stock sales from my paper 1099-b. Sure glad I didn't have a lot of them. Doesn't have the forms or much clue what to do with my 1099-R. I just entered that as other income by hand. Generally I found myself floundering a lot without much helpful guidance from the program. Maybe I've been spoiled by turbotax personal, but this was sure a letdown.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3699