TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from a great website to use i've had a great experience using turbo tax the last 2 years
Date published: 2021-02-24
Rated 4 out of 5 by from TurboTaxBasic The only reason this isn't getting five stars is because one of the Experts I called gave me wrong information on the lookback rule and made me second guess the process but I chatted with about 5 other Experts and they said it was ok
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is awesome! Easy and fast to use. I will be returning next year!
Date published: 2021-02-24
Rated 4 out of 5 by from I love TurboTax but it needs some updating I have used TurboTax for years and this is the first time I ran into problems. With COVID there are many more remote workers now, so be aware, if you moved to another state (such as TN) that has no income tax but still kept your job in your prior home state that has income tax (such as CT) and now work remotely, there is no provision on how to handle this uncommon(?) situation. Also, if you happen to have paid off your mortgage and have no more loans, the instructions on filing using your final 1098 are confusing. I used the live tax assistant and she was very pleasant but also had difficulty in these situations. So overall, I still love TurboTax, but needed to figure out how to address unusual situations with little direction. I am hoping that they read this and make updates for remote workers next year.
Date published: 2021-02-24
Rated 1 out of 5 by from Terrible Live Help I asked for help because I'm active duty military and am not supposed to pay to file my taxes and when i asked for help about a 220 dollar payment, your employee joined the live chat and immediately left after i explained my issue with no response at all.
Date published: 2021-02-24
Rated 5 out of 5 by from SUPER EASY I feel confident and great using Turbo Tax. It is easy
Date published: 2021-02-24
Rated 5 out of 5 by from Love turbo Thanks for having my back I did Deluxe, sometimes there is confusion with state
Date published: 2021-02-24
Rated 5 out of 5 by from Expert very helpful Syeda was extremely helpful and patient, thank you!
Date published: 2021-02-24
Rated 4 out of 5 by from Turbotax is easy Turbo tax was easy format for someone that knows nothing about filing taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is awesome Easy to use; and great support and resources for the filing of taxes.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 365
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from a great website to use i've had a great experience using turbo tax the last 2 years
Date published: 2021-02-24
Rated 4 out of 5 by from TurboTaxBasic The only reason this isn't getting five stars is because one of the Experts I called gave me wrong information on the lookback rule and made me second guess the process but I chatted with about 5 other Experts and they said it was ok
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is awesome! Easy and fast to use. I will be returning next year!
Date published: 2021-02-24
Rated 4 out of 5 by from I love TurboTax but it needs some updating I have used TurboTax for years and this is the first time I ran into problems. With COVID there are many more remote workers now, so be aware, if you moved to another state (such as TN) that has no income tax but still kept your job in your prior home state that has income tax (such as CT) and now work remotely, there is no provision on how to handle this uncommon(?) situation. Also, if you happen to have paid off your mortgage and have no more loans, the instructions on filing using your final 1098 are confusing. I used the live tax assistant and she was very pleasant but also had difficulty in these situations. So overall, I still love TurboTax, but needed to figure out how to address unusual situations with little direction. I am hoping that they read this and make updates for remote workers next year.
Date published: 2021-02-24
Rated 1 out of 5 by from Terrible Live Help I asked for help because I'm active duty military and am not supposed to pay to file my taxes and when i asked for help about a 220 dollar payment, your employee joined the live chat and immediately left after i explained my issue with no response at all.
Date published: 2021-02-24
Rated 5 out of 5 by from SUPER EASY I feel confident and great using Turbo Tax. It is easy
Date published: 2021-02-24
Rated 5 out of 5 by from Love turbo Thanks for having my back I did Deluxe, sometimes there is confusion with state
Date published: 2021-02-24
Rated 5 out of 5 by from Expert very helpful Syeda was extremely helpful and patient, thank you!
Date published: 2021-02-24
Rated 4 out of 5 by from Turbotax is easy Turbo tax was easy format for someone that knows nothing about filing taxes.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is awesome Easy to use; and great support and resources for the filing of taxes.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 365