TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Simplified a complicated return. TurboTax was a huge help in doing my taxes this year due to stock trades and K-1 and K-3 forms complicating the process. It was hassle free and headache free.
Date published: 2022-09-22
Rated 5 out of 5 by from Save yourself the headache and hire TurboTax Our tax preparation was complicated. Chris was able to prepare our documents and answer our questions throughout the process. I am glad I hired TurboTax, save me the headache of trying to figure out forms and the IRS.
Date published: 2022-09-22
Rated 5 out of 5 by from Awesome experience doing it for the first time The consultant was helpful and took me through whole process seamlessly
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent Experience The TurboTax representative that prepared my taxes has to be one of the most professional, attentive and respectful individuals I've encountered in a while. She responded in a timely manner and keep me up-to-date at all times; thank you Ms. Agnes for your impeccable customer service.
Date published: 2022-09-22
Rated 5 out of 5 by from My experience The live experts, as well as my tax preparer Lisa W were quite helpful.
Date published: 2022-09-22
Rated 1 out of 5 by from full service cancelled 2 days before the deadline For the first time in 15 years I signed up for full service 5 weeks before deadline f April 15th. After multiple follow ups, 2 days before the deadlinetax expert told me we should pay 9k in taxes due to avoid penalty and apply for extension. After I did that and worked for 3 weeks to sort out the amendments and 2021 taxes because I didnt know what she had entered/edited. So i had to do 2021 all over again from scratch. I had to pay penalty because I owed anadditional 8948 in taxes. I was so disppointed. The only saving grace is that the taxes are done with the help on some really dedicated agents who answered my call. But full service sucks!!! i paid extra and went through literally 2-3 hours on multiple days of support.
Date published: 2022-09-22
Rated 1 out of 5 by from Secret up charging Secret cunning up-charging and they say it’s “Free, free, free
Date published: 2022-09-22
Rated 5 out of 5 by from Martisha was awesome! I had a great experience working with Martisha (Marty) she was patient, knowledgeable, and so easy to communicate with.
Date published: 2022-09-22
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax Full Service is priced reasonably. I started out to just download the program. I saw the price to have it completed by your experts and it was a great opportunity. However, I could not figure out how to upload my documents. I called and the tax prep assisted me to upload it by phone with the camera. It worked well. I am not as quick with the computer as others and the people helping me were patient and very knowledgeable.
Date published: 2022-09-22
Rated 5 out of 5 by from I am very thankful for the program! I have worked with Turbo Taxes for many years and I am very happy to finally be able to complete my taxes.
Date published: 2022-09-22
All TurboTax® Offerings Reviews - Page 3554
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simplified a complicated return. TurboTax was a huge help in doing my taxes this year due to stock trades and K-1 and K-3 forms complicating the process. It was hassle free and headache free.
Date published: 2022-09-22
Rated 5 out of 5 by from Save yourself the headache and hire TurboTax Our tax preparation was complicated. Chris was able to prepare our documents and answer our questions throughout the process. I am glad I hired TurboTax, save me the headache of trying to figure out forms and the IRS.
Date published: 2022-09-22
Rated 5 out of 5 by from Awesome experience doing it for the first time The consultant was helpful and took me through whole process seamlessly
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent Experience The TurboTax representative that prepared my taxes has to be one of the most professional, attentive and respectful individuals I've encountered in a while. She responded in a timely manner and keep me up-to-date at all times; thank you Ms. Agnes for your impeccable customer service.
Date published: 2022-09-22
Rated 5 out of 5 by from My experience The live experts, as well as my tax preparer Lisa W were quite helpful.
Date published: 2022-09-22
Rated 1 out of 5 by from full service cancelled 2 days before the deadline For the first time in 15 years I signed up for full service 5 weeks before deadline f April 15th. After multiple follow ups, 2 days before the deadlinetax expert told me we should pay 9k in taxes due to avoid penalty and apply for extension. After I did that and worked for 3 weeks to sort out the amendments and 2021 taxes because I didnt know what she had entered/edited. So i had to do 2021 all over again from scratch. I had to pay penalty because I owed anadditional 8948 in taxes. I was so disppointed. The only saving grace is that the taxes are done with the help on some really dedicated agents who answered my call. But full service sucks!!! i paid extra and went through literally 2-3 hours on multiple days of support.
Date published: 2022-09-22
Rated 1 out of 5 by from Secret up charging Secret cunning up-charging and they say it’s “Free, free, free
Date published: 2022-09-22
Rated 5 out of 5 by from Martisha was awesome! I had a great experience working with Martisha (Marty) she was patient, knowledgeable, and so easy to communicate with.
Date published: 2022-09-22
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax Full Service is priced reasonably. I started out to just download the program. I saw the price to have it completed by your experts and it was a great opportunity. However, I could not figure out how to upload my documents. I called and the tax prep assisted me to upload it by phone with the camera. It worked well. I am not as quick with the computer as others and the people helping me were patient and very knowledgeable.
Date published: 2022-09-22
Rated 5 out of 5 by from I am very thankful for the program! I have worked with Turbo Taxes for many years and I am very happy to finally be able to complete my taxes.
Date published: 2022-09-22
All TurboTax® Offerings Reviews - Page 3554