TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from So easy, informative & accurate Been w TurboTax for years, love the service, ease & accuracy
Date published: 2021-02-20
Rated 2 out of 5 by from Seems simple until it isn't Turbo tax works great, to a point. If you have any sort of abnormal income, the system tends to glitch and send you down weird pathways. It doesn't do a good job of confirming or giving the user chances of starting over or redoing choices. And, if you do go back or change, things start to get glitchy (I had to refill the same page at least twice). Also will ask you to upgrade approximately five times throughout the process - I decided what I wanted at the start, so please stop asking me to upgrade for more money. Just feels like turbotax becomes less streamlines and less convenient every year.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax has made doing the taxes pretty easy for the last 10 years I have been using it. My only issue is with the innocent spouse form it keeps wanting me to review, when I don't qualify for it.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax Experts were super helpful I had to use the Live Expert option a few times this year due to some different situations (Thank you Covid-19 Pandemic). Everyone I spoke to was beyond courteous and helpful. They were easy to talk to and quick to find answers to my questions.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome great product, easy to use. took no time at all to complete
Date published: 2021-02-20
Rated 5 out of 5 by from I've been using TURBO TAX for several years I had a little trouble this year, something about a solar energy credit & needing our address for it. explanation was very generic, I hadn't done any solar upgrades, so I just put the address in & it was fine.
Date published: 2021-02-20
Rated 5 out of 5 by from UX Design is smooth and easy - Excellent Great experience - they give you all of the information you need to file easily and confidently.
Date published: 2021-02-20
Rated 5 out of 5 by from Really Great Experience Filing taxes is super tedious, but TurboTax made it super easy and simple, as well as efficient. I never felt frustrated or confused.
Date published: 2021-02-20
Rated 4 out of 5 by from works great fast easy process I recommend to anyone trying to save them a few dollars
Date published: 2021-02-20
Rated 4 out of 5 by from Makes Taxes Easy I've been using Turbo Tax for a few years and it always makes it easy. Slightly cheaper than using my CPA but I'm also not paying for all the extra's they offer. Would still recommend this product.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 3531
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from So easy, informative & accurate Been w TurboTax for years, love the service, ease & accuracy
Date published: 2021-02-20
Rated 2 out of 5 by from Seems simple until it isn't Turbo tax works great, to a point. If you have any sort of abnormal income, the system tends to glitch and send you down weird pathways. It doesn't do a good job of confirming or giving the user chances of starting over or redoing choices. And, if you do go back or change, things start to get glitchy (I had to refill the same page at least twice). Also will ask you to upgrade approximately five times throughout the process - I decided what I wanted at the start, so please stop asking me to upgrade for more money. Just feels like turbotax becomes less streamlines and less convenient every year.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax has made doing the taxes pretty easy for the last 10 years I have been using it. My only issue is with the innocent spouse form it keeps wanting me to review, when I don't qualify for it.
Date published: 2021-02-20
Rated 5 out of 5 by from TurboTax Experts were super helpful I had to use the Live Expert option a few times this year due to some different situations (Thank you Covid-19 Pandemic). Everyone I spoke to was beyond courteous and helpful. They were easy to talk to and quick to find answers to my questions.
Date published: 2021-02-20
Rated 5 out of 5 by from Awesome great product, easy to use. took no time at all to complete
Date published: 2021-02-20
Rated 5 out of 5 by from I've been using TURBO TAX for several years I had a little trouble this year, something about a solar energy credit & needing our address for it. explanation was very generic, I hadn't done any solar upgrades, so I just put the address in & it was fine.
Date published: 2021-02-20
Rated 5 out of 5 by from UX Design is smooth and easy - Excellent Great experience - they give you all of the information you need to file easily and confidently.
Date published: 2021-02-20
Rated 5 out of 5 by from Really Great Experience Filing taxes is super tedious, but TurboTax made it super easy and simple, as well as efficient. I never felt frustrated or confused.
Date published: 2021-02-20
Rated 4 out of 5 by from works great fast easy process I recommend to anyone trying to save them a few dollars
Date published: 2021-02-20
Rated 4 out of 5 by from Makes Taxes Easy I've been using Turbo Tax for a few years and it always makes it easy. Slightly cheaper than using my CPA but I'm also not paying for all the extra's they offer. Would still recommend this product.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 3531