TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Easy and quick. Always complete and accurate. Details and explanations of of unfamiliar terms is at your fingertips. Fast and easy to follow steps and coaching.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome!!! I have been using Turbo Tax for the past 6 years and I can't say how great it is to have the help and answers I may need right at my fingertips. Love this service, looking forward to many more years of business together.
Date published: 2021-02-19
Rated 5 out of 5 by from Quick and Easy It's great and walks you through each and every item. If you don't understand, there's information you can click on to get the definition, etc.
Date published: 2021-02-19
Rated 5 out of 5 by from Great experience! It was really easy to get through my taxes. The only thing I was disappointed with was, I changed my mind about the MAX upgrade, but I could not figure out how to cancel that option. It is ok though, I'll have the extra confidence knowing that I will be helped should something go wrong.
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax is great it was a big help. I am Very satisfied with his help
Date published: 2021-02-19
Rated 5 out of 5 by from i have had a great experience using turbo tax i have been using turbo tax for the last couple of years and have had a great experience each year and saves me a lot of money i wish i would have started using them sooner!
Date published: 2021-02-19
Rated 5 out of 5 by from Easy Learning Curve I really liked my experience with Turbo Tax. It walked me thru everything and kept things concise and easy to comprehend. As a bonus it cost me 1/4 less than how I filed last year :)
Date published: 2021-02-19
Rated 2 out of 5 by from Something is very wrong with Turbo Tax this year I found the online information and support was inadequate. The software was glitchy and when I got stuck I could not get the information I needed to continue. I have filed with Turbo Tax for the last 8 years. The biggest problem I had was that when I went to submit my State and federal taxes together, I got an error message. I assume it was because I hadn't paid for state filing. The problem was that there was no way to figure that out or add it after I paid for the Deluxe version.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax awesome It was very easy to use and I have used it about every year. Thank you
Date published: 2021-02-19
Rated 3 out of 5 by from Disappointing After using TurboTax desktop for years, I found the online version unclear in procedural instructions, frustrating in my ability to decipher information requested or procedures to move forward, with inaccessible and unacceptable customer service support. A consequence of this was that it took me more than twice the time to complete my returns compared to the desk top version and I was not able to redeem my $20 discount because of a lack of instruction or help after the fact. Had I not had most of my information available from 2019 Returns done on the desk top version, I would not have my completed my return with TurboTax Online.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3518
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy and quick. Always complete and accurate. Details and explanations of of unfamiliar terms is at your fingertips. Fast and easy to follow steps and coaching.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome!!! I have been using Turbo Tax for the past 6 years and I can't say how great it is to have the help and answers I may need right at my fingertips. Love this service, looking forward to many more years of business together.
Date published: 2021-02-19
Rated 5 out of 5 by from Quick and Easy It's great and walks you through each and every item. If you don't understand, there's information you can click on to get the definition, etc.
Date published: 2021-02-19
Rated 5 out of 5 by from Great experience! It was really easy to get through my taxes. The only thing I was disappointed with was, I changed my mind about the MAX upgrade, but I could not figure out how to cancel that option. It is ok though, I'll have the extra confidence knowing that I will be helped should something go wrong.
Date published: 2021-02-19
Rated 5 out of 5 by from turbo tax is great it was a big help. I am Very satisfied with his help
Date published: 2021-02-19
Rated 5 out of 5 by from i have had a great experience using turbo tax i have been using turbo tax for the last couple of years and have had a great experience each year and saves me a lot of money i wish i would have started using them sooner!
Date published: 2021-02-19
Rated 5 out of 5 by from Easy Learning Curve I really liked my experience with Turbo Tax. It walked me thru everything and kept things concise and easy to comprehend. As a bonus it cost me 1/4 less than how I filed last year :)
Date published: 2021-02-19
Rated 2 out of 5 by from Something is very wrong with Turbo Tax this year I found the online information and support was inadequate. The software was glitchy and when I got stuck I could not get the information I needed to continue. I have filed with Turbo Tax for the last 8 years. The biggest problem I had was that when I went to submit my State and federal taxes together, I got an error message. I assume it was because I hadn't paid for state filing. The problem was that there was no way to figure that out or add it after I paid for the Deluxe version.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax awesome It was very easy to use and I have used it about every year. Thank you
Date published: 2021-02-19
Rated 3 out of 5 by from Disappointing After using TurboTax desktop for years, I found the online version unclear in procedural instructions, frustrating in my ability to decipher information requested or procedures to move forward, with inaccessible and unacceptable customer service support. A consequence of this was that it took me more than twice the time to complete my returns compared to the desk top version and I was not able to redeem my $20 discount because of a lack of instruction or help after the fact. Had I not had most of my information available from 2019 Returns done on the desk top version, I would not have my completed my return with TurboTax Online.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 3518