TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax is pretty good My expert David was very insightful and answered all question I had. Good job David. I hope to get you again next year.
Date published: 2021-02-22
Rated 2 out of 5 by from Too many fees for not enough I miss when Turbotax actually was free. Now everything you do you have to pay for because everything is a "special" circumstance. I also am pretty sure they messed up one of my calculations for my state taxes, but since there was no way I could go through it line by line to follow how they got the number they got, I just have to deal with what I owe. Maybe it was right, but since I can't follow where they got the numbers I'll never know.
Date published: 2021-02-22
Rated 4 out of 5 by from Easy Everything was pretty straight forward, when ik found myself lost they were there to help.
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use Turbo tax is easy to use and fast. Got my taxes done in less than an hour
Date published: 2021-02-22
Rated 1 out of 5 by from TurboTax is terrible!! Terrible product. Poor documentation. Lots of bugs. The guide on how to handle backdoor roth IRA doesn't even work. I was asked to correct issue with my 1099-B in a form that doesn't even show correctly.
Date published: 2021-02-22
Rated 2 out of 5 by from Charge too much now What happened to “free”. Every year the cost goes up.
Date published: 2021-02-22
Rated 5 out of 5 by from great and easy Three years using Turbo Tax , easy and fast thanks
Date published: 2021-02-22
Rated 5 out of 5 by from very easy and awesome easy to navigate excellent site and was able to prepare my taxes for free
Date published: 2021-02-22
Rated 5 out of 5 by from Been using TurboTax for many years I love it and feel confident that I am maximizing my deductions with their helpful guidance. It's also helpful that the information carries over from year-to-year.
Date published: 2021-02-22
Rated 1 out of 5 by from For the first time.....very disappointed We have used Turbo Tax sicne it was invented. This year was the first time, we kept getting our taxes kicked back because I had a number from a previous year wrong. I could not find the number. You have it in your files. You did nothing to help except put me on some bogus line with a dozen other lost souls. They you try to get me to use your banking and credit card services. You left me to swing in the breeze. I am going to a real tax place and I will probably forget you and intuit exist.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3415
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is pretty good My expert David was very insightful and answered all question I had. Good job David. I hope to get you again next year.
Date published: 2021-02-22
Rated 2 out of 5 by from Too many fees for not enough I miss when Turbotax actually was free. Now everything you do you have to pay for because everything is a "special" circumstance. I also am pretty sure they messed up one of my calculations for my state taxes, but since there was no way I could go through it line by line to follow how they got the number they got, I just have to deal with what I owe. Maybe it was right, but since I can't follow where they got the numbers I'll never know.
Date published: 2021-02-22
Rated 4 out of 5 by from Easy Everything was pretty straight forward, when ik found myself lost they were there to help.
Date published: 2021-02-22
Rated 5 out of 5 by from easy to use Turbo tax is easy to use and fast. Got my taxes done in less than an hour
Date published: 2021-02-22
Rated 1 out of 5 by from TurboTax is terrible!! Terrible product. Poor documentation. Lots of bugs. The guide on how to handle backdoor roth IRA doesn't even work. I was asked to correct issue with my 1099-B in a form that doesn't even show correctly.
Date published: 2021-02-22
Rated 2 out of 5 by from Charge too much now What happened to “free”. Every year the cost goes up.
Date published: 2021-02-22
Rated 5 out of 5 by from great and easy Three years using Turbo Tax , easy and fast thanks
Date published: 2021-02-22
Rated 5 out of 5 by from very easy and awesome easy to navigate excellent site and was able to prepare my taxes for free
Date published: 2021-02-22
Rated 5 out of 5 by from Been using TurboTax for many years I love it and feel confident that I am maximizing my deductions with their helpful guidance. It's also helpful that the information carries over from year-to-year.
Date published: 2021-02-22
Rated 1 out of 5 by from For the first time.....very disappointed We have used Turbo Tax sicne it was invented. This year was the first time, we kept getting our taxes kicked back because I had a number from a previous year wrong. I could not find the number. You have it in your files. You did nothing to help except put me on some bogus line with a dozen other lost souls. They you try to get me to use your banking and credit card services. You left me to swing in the breeze. I am going to a real tax place and I will probably forget you and intuit exist.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3415