TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from TurboTax is Sufficient I like how easy TurboTax is to use, however, it's frustrating that I had to pay for the deluxe package when I had only $300 go into an HSA that my company fully funded and that I didn't even contribute to. I don't think I should have had to upgrade just to add that small amount.
Date published: 2021-02-26
Rated 1 out of 5 by from You've changed TurboTax In the words of Harvey Dent "You either die a hero, or you live long enough to see yourself become the villain" and TurboTax I am sorry to say you have become the villain. Filing with you used to be so simple. You had my previous years documents easily and readily available. You made things simple and easy for me. And most of all, I had complete faith in your product. This year everything feels completely different. The company I loved, have given my money to, and have recommend to friends fervently for years has finally fallen. I hope TurboTax as a company does a re evaluation and goes back to their roots. Until then farewell TurboTax.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is a great program TurboTax is very helpful with all of its hints and information.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Straight forward. No confusion. 10/10 would recommend
Date published: 2021-02-26
Rated 3 out of 5 by from Not easy to navigate & generally frustrating I couldn't figure out how to edit the business address and your support links are broken. I ended up finding the topic search about and hour after I noticed the address needed changing and even then it was a few clicks to get to where I needed to go. The experience and constant up-charging are also really annoying. By the end of the return, I could have paid a CPA the same amount of money to handle this for me with a lot less headache. I've used you for years only because I feel like I had to but I feel price gouged every time. That being said I've never had any issue with the IRS or my taxes not getting filed for any reason that I can name.
Date published: 2021-02-26
Rated 5 out of 5 by from very easy to use This is my ninth year for using and am still pleased.
Date published: 2021-02-26
Rated 5 out of 5 by from friendly knowledgeable service friendly knowledgeable service every year, with people to answer your questions and abilitty to explain where anyone can understand
Date published: 2021-02-26
Rated 5 out of 5 by from So easy to use and complete your own taxes TurboTax walks you through every step on how to file your taxes. So easy.
Date published: 2021-02-26
Rated 5 out of 5 by from This is my 7th reliable year with TurboTax! I like that TurboTax pre-populates my W-2 and information from the previous tax year which makes it very easy to get going for the current tax year. Even though I'm disappointed by the discovery that I owe this time around, I appreciate how thorough the product is in providing information about tax credits that I should consider for the next tax year. I also appreciate the clickable "How did you calculate X?" Q&A's that come up which provided more clarity. It's like having someone walk you through everything even though it's just me. I'm definitely not a fan of paper, plus given the pandemic E-filing is the way to go. I also trust that TurboTax keeps my information secure so I plan to keep being a return customer!
Date published: 2021-02-26
Rated 5 out of 5 by from Fast, easy and reliable Easy to navigate. Great autosave features. I like that I can exit out and come back to items at a later time.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3227
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TurboTax is Sufficient I like how easy TurboTax is to use, however, it's frustrating that I had to pay for the deluxe package when I had only $300 go into an HSA that my company fully funded and that I didn't even contribute to. I don't think I should have had to upgrade just to add that small amount.
Date published: 2021-02-26
Rated 1 out of 5 by from You've changed TurboTax In the words of Harvey Dent "You either die a hero, or you live long enough to see yourself become the villain" and TurboTax I am sorry to say you have become the villain. Filing with you used to be so simple. You had my previous years documents easily and readily available. You made things simple and easy for me. And most of all, I had complete faith in your product. This year everything feels completely different. The company I loved, have given my money to, and have recommend to friends fervently for years has finally fallen. I hope TurboTax as a company does a re evaluation and goes back to their roots. Until then farewell TurboTax.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is a great program TurboTax is very helpful with all of its hints and information.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Straight forward. No confusion. 10/10 would recommend
Date published: 2021-02-26
Rated 3 out of 5 by from Not easy to navigate & generally frustrating I couldn't figure out how to edit the business address and your support links are broken. I ended up finding the topic search about and hour after I noticed the address needed changing and even then it was a few clicks to get to where I needed to go. The experience and constant up-charging are also really annoying. By the end of the return, I could have paid a CPA the same amount of money to handle this for me with a lot less headache. I've used you for years only because I feel like I had to but I feel price gouged every time. That being said I've never had any issue with the IRS or my taxes not getting filed for any reason that I can name.
Date published: 2021-02-26
Rated 5 out of 5 by from very easy to use This is my ninth year for using and am still pleased.
Date published: 2021-02-26
Rated 5 out of 5 by from friendly knowledgeable service friendly knowledgeable service every year, with people to answer your questions and abilitty to explain where anyone can understand
Date published: 2021-02-26
Rated 5 out of 5 by from So easy to use and complete your own taxes TurboTax walks you through every step on how to file your taxes. So easy.
Date published: 2021-02-26
Rated 5 out of 5 by from This is my 7th reliable year with TurboTax! I like that TurboTax pre-populates my W-2 and information from the previous tax year which makes it very easy to get going for the current tax year. Even though I'm disappointed by the discovery that I owe this time around, I appreciate how thorough the product is in providing information about tax credits that I should consider for the next tax year. I also appreciate the clickable "How did you calculate X?" Q&A's that come up which provided more clarity. It's like having someone walk you through everything even though it's just me. I'm definitely not a fan of paper, plus given the pandemic E-filing is the way to go. I also trust that TurboTax keeps my information secure so I plan to keep being a return customer!
Date published: 2021-02-26
Rated 5 out of 5 by from Fast, easy and reliable Easy to navigate. Great autosave features. I like that I can exit out and come back to items at a later time.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3227