TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Easy and quick to resolve any problems Turbo Tax help me resolve all my questions and problems in a quickly manner
Date published: 2021-02-22
Rated 1 out of 5 by from Horrible experience this time!!! Kept asking for "Federal Service Date" without explaining what this means. Had online chat with person named Mia, who eventually told me this was a bug and it would be fixed before 2/15/21. Got an email on 2/17/21 that it was fixed. Signed in again to finish the filing. The same issue was still happening!! Bug was not fixed!! Finally found a workaround on my own.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the Best I should have been used turbotax to file my taxes. They are very helpful, they do not chargfe you very much to file your taxes even though they helping you. They go over your paperwork with you. All i can say is I will be here with turbo tax from here on out. Thank you again.
Date published: 2021-02-22
Rated 1 out of 5 by from Poor service. This is my second year and i always have a problem when submitting the tax return to the IRS. Then you call an expert and literally give you the answer yet still doesn’t work.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is helpful The expert I worked with was incredibly helpful and resourceful patient and cooperative.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is Awesome! Easy to use for all ages. The website found a larger sum of return than expected!
Date published: 2021-02-22
Rated 5 out of 5 by from I love Turbo Tax! I like that most of my information is carried over and how easy Turbo Tax makes self filing.
Date published: 2021-02-22
Rated 3 out of 5 by from Turbo Tax can be be a bit confusing Turbo Tax can be be a bit confusing if you have situations such earning income in one state while residing in a different state. Intuit could offer more clarity/ examples for major metro center residents ie NYC/NJ/CT.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to navigate Love that it remembers all data from previous years and makes it easy for me to file. Step by step format is wonderful!
Date published: 2021-02-22
Rated 5 out of 5 by from Helped with some confusing issues Was confused why had info from years ago and was helped through it all
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3222
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy and quick to resolve any problems Turbo Tax help me resolve all my questions and problems in a quickly manner
Date published: 2021-02-22
Rated 1 out of 5 by from Horrible experience this time!!! Kept asking for "Federal Service Date" without explaining what this means. Had online chat with person named Mia, who eventually told me this was a bug and it would be fixed before 2/15/21. Got an email on 2/17/21 that it was fixed. Signed in again to finish the filing. The same issue was still happening!! Bug was not fixed!! Finally found a workaround on my own.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the Best I should have been used turbotax to file my taxes. They are very helpful, they do not chargfe you very much to file your taxes even though they helping you. They go over your paperwork with you. All i can say is I will be here with turbo tax from here on out. Thank you again.
Date published: 2021-02-22
Rated 1 out of 5 by from Poor service. This is my second year and i always have a problem when submitting the tax return to the IRS. Then you call an expert and literally give you the answer yet still doesn’t work.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is helpful The expert I worked with was incredibly helpful and resourceful patient and cooperative.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is Awesome! Easy to use for all ages. The website found a larger sum of return than expected!
Date published: 2021-02-22
Rated 5 out of 5 by from I love Turbo Tax! I like that most of my information is carried over and how easy Turbo Tax makes self filing.
Date published: 2021-02-22
Rated 3 out of 5 by from Turbo Tax can be be a bit confusing Turbo Tax can be be a bit confusing if you have situations such earning income in one state while residing in a different state. Intuit could offer more clarity/ examples for major metro center residents ie NYC/NJ/CT.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to navigate Love that it remembers all data from previous years and makes it easy for me to file. Step by step format is wonderful!
Date published: 2021-02-22
Rated 5 out of 5 by from Helped with some confusing issues Was confused why had info from years ago and was helped through it all
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 3222