TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is very simple TurboTax was simple enough for me to file. i am a trumatic-brain injury survivor.
Date published: 2021-02-26
Rated 5 out of 5 by from What A Relief Paying taxes is a requirement for almost every working adult in the U.S. Therefore, it should be a simple, straight forward process. Unfortunately, out tax laws are so complex that most people are unable to complete their taxes without professional help. Turbo Tax takes the pain out of tax preparation for most Amricans.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome easy to use I've used TurboTax to prepare my taxes for years. Very easy to use.
Date published: 2021-02-26
Rated 5 out of 5 by from easy to use Experts were very helpful and knowledgeable. They were eager to help and made sure we understood before moving on.
Date published: 2021-02-26
Rated 3 out of 5 by from TurboTax is Sufficient I like how easy TurboTax is to use, however, it's frustrating that I had to pay for the deluxe package when I had only $300 go into an HSA that my company fully funded and that I didn't even contribute to. I don't think I should have had to upgrade just to add that small amount.
Date published: 2021-02-26
Rated 1 out of 5 by from You've changed TurboTax In the words of Harvey Dent "You either die a hero, or you live long enough to see yourself become the villain" and TurboTax I am sorry to say you have become the villain. Filing with you used to be so simple. You had my previous years documents easily and readily available. You made things simple and easy for me. And most of all, I had complete faith in your product. This year everything feels completely different. The company I loved, have given my money to, and have recommend to friends fervently for years has finally fallen. I hope TurboTax as a company does a re evaluation and goes back to their roots. Until then farewell TurboTax.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is a great program TurboTax is very helpful with all of its hints and information.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Straight forward. No confusion. 10/10 would recommend
Date published: 2021-02-26
Rated 3 out of 5 by from Not easy to navigate & generally frustrating I couldn't figure out how to edit the business address and your support links are broken. I ended up finding the topic search about and hour after I noticed the address needed changing and even then it was a few clicks to get to where I needed to go. The experience and constant up-charging are also really annoying. By the end of the return, I could have paid a CPA the same amount of money to handle this for me with a lot less headache. I've used you for years only because I feel like I had to but I feel price gouged every time. That being said I've never had any issue with the IRS or my taxes not getting filed for any reason that I can name.
Date published: 2021-02-26
Rated 5 out of 5 by from very easy to use This is my ninth year for using and am still pleased.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3205
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is very simple TurboTax was simple enough for me to file. i am a trumatic-brain injury survivor.
Date published: 2021-02-26
Rated 5 out of 5 by from What A Relief Paying taxes is a requirement for almost every working adult in the U.S. Therefore, it should be a simple, straight forward process. Unfortunately, out tax laws are so complex that most people are unable to complete their taxes without professional help. Turbo Tax takes the pain out of tax preparation for most Amricans.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome easy to use I've used TurboTax to prepare my taxes for years. Very easy to use.
Date published: 2021-02-26
Rated 5 out of 5 by from easy to use Experts were very helpful and knowledgeable. They were eager to help and made sure we understood before moving on.
Date published: 2021-02-26
Rated 3 out of 5 by from TurboTax is Sufficient I like how easy TurboTax is to use, however, it's frustrating that I had to pay for the deluxe package when I had only $300 go into an HSA that my company fully funded and that I didn't even contribute to. I don't think I should have had to upgrade just to add that small amount.
Date published: 2021-02-26
Rated 1 out of 5 by from You've changed TurboTax In the words of Harvey Dent "You either die a hero, or you live long enough to see yourself become the villain" and TurboTax I am sorry to say you have become the villain. Filing with you used to be so simple. You had my previous years documents easily and readily available. You made things simple and easy for me. And most of all, I had complete faith in your product. This year everything feels completely different. The company I loved, have given my money to, and have recommend to friends fervently for years has finally fallen. I hope TurboTax as a company does a re evaluation and goes back to their roots. Until then farewell TurboTax.
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is a great program TurboTax is very helpful with all of its hints and information.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Straight forward. No confusion. 10/10 would recommend
Date published: 2021-02-26
Rated 3 out of 5 by from Not easy to navigate & generally frustrating I couldn't figure out how to edit the business address and your support links are broken. I ended up finding the topic search about and hour after I noticed the address needed changing and even then it was a few clicks to get to where I needed to go. The experience and constant up-charging are also really annoying. By the end of the return, I could have paid a CPA the same amount of money to handle this for me with a lot less headache. I've used you for years only because I feel like I had to but I feel price gouged every time. That being said I've never had any issue with the IRS or my taxes not getting filed for any reason that I can name.
Date published: 2021-02-26
Rated 5 out of 5 by from very easy to use This is my ninth year for using and am still pleased.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 3205