TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Good but Expensive Good software. However, expensive for small business.
Date published: 2023-04-14
Rated 5 out of 5 by from Used Turbo Tax since 1980s I have used Turbo Tax for decades and have always been satisfied with it and the process of filing my returns.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax really is awesome Easy to use, very thorough questions, and great support/help features.
Date published: 2023-04-14
Rated 1 out of 5 by from No happy with the price I paid The lady that assisted me was very helpful, so my complaint is not about her at all. I was having the same problem the last 3 years with an error with the W2 this year It was on my husband's and mine. When I was prompted to fix the problem, it asked like it did the last 2 years for if I needed help this was the first time, I was charged for live assistance Wich I didn't know there would be a charge for & I did not request live assistance I asked for help like I did the last 2 years. I paid $202.00 to do my taxes this year & I have never paid this amount even when I would pay a tax expert to do them for me. I will Not do my taxes with turbo tax in the future.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo tax never fails Efficient as always and no freezing like in years past. One issue with this year was the excessive questions about banking in a foreign country. I feel that it reflects my location rather than my income and 5 times prompting when filing seems excessive.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy to use and always accurate. Love the app but please add an option to go straight to the standard deduction. Without a mortgage 99.9% of the time itemization is a waste of time.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax works live works well also................................
Date published: 2023-04-14
Rated 4 out of 5 by from Last minute software update? Everything was fine until I tried to e-File. Got a message that may have to get online software updates (without telling me what the updates were for) causing anxiety. What would have happened if I had filed prior to the update?
Date published: 2023-04-14
Rated 5 out of 5 by from Taxes Made Easy I love using turbo tax and I have used it almost every year I have had to file taxes, I like the ability to be self-sufficient with my taxes instead of having to find a CPA and pay them to do the work for me.
Date published: 2023-04-14
Rated 1 out of 5 by from THE NEW VERSION OF TURBO TAX IS AWFUL!!! I have used Turbo Tax for Years! And I have never had such trouble. The return I just filed should have taken me 20 minutes, if that. I have been working on it most of the afternoon!! Very difficult to use and understand. PLEASE RETURN TO THE PREVIOUS FORMAT
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3205
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Good but Expensive Good software. However, expensive for small business.
Date published: 2023-04-14
Rated 5 out of 5 by from Used Turbo Tax since 1980s I have used Turbo Tax for decades and have always been satisfied with it and the process of filing my returns.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax really is awesome Easy to use, very thorough questions, and great support/help features.
Date published: 2023-04-14
Rated 1 out of 5 by from No happy with the price I paid The lady that assisted me was very helpful, so my complaint is not about her at all. I was having the same problem the last 3 years with an error with the W2 this year It was on my husband's and mine. When I was prompted to fix the problem, it asked like it did the last 2 years for if I needed help this was the first time, I was charged for live assistance Wich I didn't know there would be a charge for & I did not request live assistance I asked for help like I did the last 2 years. I paid $202.00 to do my taxes this year & I have never paid this amount even when I would pay a tax expert to do them for me. I will Not do my taxes with turbo tax in the future.
Date published: 2023-04-14
Rated 4 out of 5 by from Turbo tax never fails Efficient as always and no freezing like in years past. One issue with this year was the excessive questions about banking in a foreign country. I feel that it reflects my location rather than my income and 5 times prompting when filing seems excessive.
Date published: 2023-04-14
Rated 5 out of 5 by from Easy to use and always accurate. Love the app but please add an option to go straight to the standard deduction. Without a mortgage 99.9% of the time itemization is a waste of time.
Date published: 2023-04-14
Rated 5 out of 5 by from Turbo Tax works live works well also................................
Date published: 2023-04-14
Rated 4 out of 5 by from Last minute software update? Everything was fine until I tried to e-File. Got a message that may have to get online software updates (without telling me what the updates were for) causing anxiety. What would have happened if I had filed prior to the update?
Date published: 2023-04-14
Rated 5 out of 5 by from Taxes Made Easy I love using turbo tax and I have used it almost every year I have had to file taxes, I like the ability to be self-sufficient with my taxes instead of having to find a CPA and pay them to do the work for me.
Date published: 2023-04-14
Rated 1 out of 5 by from THE NEW VERSION OF TURBO TAX IS AWFUL!!! I have used Turbo Tax for Years! And I have never had such trouble. The return I just filed should have taken me 20 minutes, if that. I have been working on it most of the afternoon!! Very difficult to use and understand. PLEASE RETURN TO THE PREVIOUS FORMAT
Date published: 2023-04-14
All TurboTax® Offerings Reviews - Page 3205