TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from very helpful turbo tax premier used and each step was very helpful . live help not needed.
Date published: 2021-02-27
Rated 1 out of 5 by from Glitchy I've been using TurboTax for 13 years with no problems. This year the program (using 2 Chrome and Firefox) made me enter my W-2 information again under the "needs review" area. It then created a duplicate W-2 entry, doubling my income and showing that I had gone from a $1600+ federal refund to owing $2700+ in federal taxes. It also kept showing two different 1098-E entries with two different recipient TID numbers (duplicates with different TIDs). Both times I deleted the duplicate/incorrect forms and scoured my return to make sure it was okay. I'm still not 100% certain that what I submitted doesn't have other errors in it somewhere. The software also kept asking me if I was sure I didn't want to upgrade. I do what should be a simple, straightforward 1040. I don't need the upgrade, and I definitely would pay for an upgrade with all the glitchiness I encountered this year.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and helpful Hassle free way to do your taxes. Great product. **
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax IS AWESOME TAX EXPERT WAS VERY HELPFUL AND SOLVED MY ISSUES PROMPTLY
Date published: 2021-02-27
Rated 5 out of 5 by from I can't imagine doing my taxes without Turbo Tax I've been using Turbo Tax since 1997 (23 years). They know how to dummy down a very complicated taxing system.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is a 95% Solution Turbo Tax left out a more direct method for recording the return of RMD the was recorded as taken after the announcement that it could be bypassed in 2020.
Date published: 2021-02-27
Rated 5 out of 5 by from 2020 Taxes Easy to follow and move forward through the forms. Good explanations of areas if questions.
Date published: 2021-02-27
Rated 5 out of 5 by from easy easy easy walks you right through it , great. I do everyone in my family with it for years now
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Easy to Use The process was very well laid out and explained reasons for the questions. There was access to advice.
Date published: 2021-02-27
Rated 4 out of 5 by from Next time I am paying someone to file for me Too complicated to file by oneself, next time I am paying someone to file for me.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3118
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from very helpful turbo tax premier used and each step was very helpful . live help not needed.
Date published: 2021-02-27
Rated 1 out of 5 by from Glitchy I've been using TurboTax for 13 years with no problems. This year the program (using 2 Chrome and Firefox) made me enter my W-2 information again under the "needs review" area. It then created a duplicate W-2 entry, doubling my income and showing that I had gone from a $1600+ federal refund to owing $2700+ in federal taxes. It also kept showing two different 1098-E entries with two different recipient TID numbers (duplicates with different TIDs). Both times I deleted the duplicate/incorrect forms and scoured my return to make sure it was okay. I'm still not 100% certain that what I submitted doesn't have other errors in it somewhere. The software also kept asking me if I was sure I didn't want to upgrade. I do what should be a simple, straightforward 1040. I don't need the upgrade, and I definitely would pay for an upgrade with all the glitchiness I encountered this year.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and helpful Hassle free way to do your taxes. Great product. **
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax IS AWESOME TAX EXPERT WAS VERY HELPFUL AND SOLVED MY ISSUES PROMPTLY
Date published: 2021-02-27
Rated 5 out of 5 by from I can't imagine doing my taxes without Turbo Tax I've been using Turbo Tax since 1997 (23 years). They know how to dummy down a very complicated taxing system.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is a 95% Solution Turbo Tax left out a more direct method for recording the return of RMD the was recorded as taken after the announcement that it could be bypassed in 2020.
Date published: 2021-02-27
Rated 5 out of 5 by from 2020 Taxes Easy to follow and move forward through the forms. Good explanations of areas if questions.
Date published: 2021-02-27
Rated 5 out of 5 by from easy easy easy walks you right through it , great. I do everyone in my family with it for years now
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Easy to Use The process was very well laid out and explained reasons for the questions. There was access to advice.
Date published: 2021-02-27
Rated 4 out of 5 by from Next time I am paying someone to file for me Too complicated to file by oneself, next time I am paying someone to file for me.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3118