TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from the greatest thing if you have any questions At any given time, if I had an issue or a question the live was super easy. It is a great tool that everyone should use even if you are well versed in tax prep.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is awesome The tax expert helper was amazing every step of the way
Date published: 2021-02-27
Rated 5 out of 5 by from RE: Post Question 1.1.1 This is an excellent service and polite. It was easy to follow.
Date published: 2021-02-27
Rated 2 out of 5 by from well... It SUPER FRUSTRATED and swearing not to ever use TurboTax again but after I finally was able to reach Michael, a live person, he walked me through everything and was great. The software was not letting me sign in and I was on an infinite loop. Then when I tried to contact customer service it just resent the reset password info to my phone/email. I was so, so angry! But eventually I was able to get through to Michael, and even though he said that he had never seen this issue before he was able to walk me through the solution and stayed with me until we were able to get the taxes submitted. Mostly I'm just upset now because even though I'd used the download that I'd purchased at Target I had to re-pay in order to proceed with e-filing. So, if it weren't for Michael, I would have given 0-1 star. But you do have great customer service people so...
Date published: 2021-02-27
Rated 5 out of 5 by from Thank you Turbo Tax!!! Zero hassle!! The format is easy to understand and follow! If you think you cant do this yourself, YOU CAN!!
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is my choice and has been been for years Each year Turbo Tax seems to get more difficult. Probably because IRS make so many changes to confuse old people.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is the best way to go Ever since i've started filing my taxes i used turbo tax
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use and super helpful I like how easy they make it for the user to file their own taxes. Super helpful and accurate.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is so EASY! Everything was super simple and easy to follow. Anyone can use TurboTax!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax Rocks! TurboTax is easy to use and the experts on the helpline were outstanding. TurboTax makes the whole experience a lot easier and gives tremendous peace of mind.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3097
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from the greatest thing if you have any questions At any given time, if I had an issue or a question the live was super easy. It is a great tool that everyone should use even if you are well versed in tax prep.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is awesome The tax expert helper was amazing every step of the way
Date published: 2021-02-27
Rated 5 out of 5 by from RE: Post Question 1.1.1 This is an excellent service and polite. It was easy to follow.
Date published: 2021-02-27
Rated 2 out of 5 by from well... It SUPER FRUSTRATED and swearing not to ever use TurboTax again but after I finally was able to reach Michael, a live person, he walked me through everything and was great. The software was not letting me sign in and I was on an infinite loop. Then when I tried to contact customer service it just resent the reset password info to my phone/email. I was so, so angry! But eventually I was able to get through to Michael, and even though he said that he had never seen this issue before he was able to walk me through the solution and stayed with me until we were able to get the taxes submitted. Mostly I'm just upset now because even though I'd used the download that I'd purchased at Target I had to re-pay in order to proceed with e-filing. So, if it weren't for Michael, I would have given 0-1 star. But you do have great customer service people so...
Date published: 2021-02-27
Rated 5 out of 5 by from Thank you Turbo Tax!!! Zero hassle!! The format is easy to understand and follow! If you think you cant do this yourself, YOU CAN!!
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is my choice and has been been for years Each year Turbo Tax seems to get more difficult. Probably because IRS make so many changes to confuse old people.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo tax is the best way to go Ever since i've started filing my taxes i used turbo tax
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use and super helpful I like how easy they make it for the user to file their own taxes. Super helpful and accurate.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is so EASY! Everything was super simple and easy to follow. Anyone can use TurboTax!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax Rocks! TurboTax is easy to use and the experts on the helpline were outstanding. TurboTax makes the whole experience a lot easier and gives tremendous peace of mind.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3097