TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Deduction or not? I completed filing my taxes but Turbotax said I had student loan interest and I needed to upgrade to Deluxe in order to get my return completed, I was unable to find any interest. So I upgraded, $40. I was then informed the fee for upgrading would be deducted. I once again completed filing and, guess what, no interest was found and the upgrade fee was not deducted. I was then charged $80 instead of $40 for upgrading to the Deluxe version. DO NOT UPGRADE TO DELUXE!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Easy to use. Pretty quick and straightforward. Fees are getting higher it seems each year
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is simple and easy to use! Amazing! I didn’t use a live expert, but it’s nice to know if I run into any issues I have someone to assist me and make the process easier.
Date published: 2021-02-24
Rated 5 out of 5 by from Very Simple and Help is right there for Questions! I retired this year and had retirement income plus partial year pay income. I had questions and was able to do an online chat within 5 minutes and received answers. I had a more complex question about state tax deductions and the expert called me in 5 minutes and explained the whole system to me!
Date published: 2021-02-24
Rated 5 out of 5 by from Very Easy to Use Very easy step by step instructions. Even if you have never used it before, it is simple to follow.
Date published: 2021-02-24
Rated 5 out of 5 by from Great Product! I've used Turbo Tax for a number of years and find it easy to use and really like it. I will continue to use the product.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is very proactive, Excellent stuff!! I had used Turbo Tax because it is excellent. The Turbo Tax-staff are professional!
Date published: 2021-02-24
Rated 5 out of 5 by from Fast n easy Fast and easy nice ans easy love it very nice friendly
Date published: 2021-02-24
Rated 5 out of 5 by from Easy Breezy Very simple. It took me less than 1 hour to complete everything and transmit!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use!! I was well pleased with the ease of use of this website, and I'll be using it again in the years to come!!!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 3082
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Deduction or not? I completed filing my taxes but Turbotax said I had student loan interest and I needed to upgrade to Deluxe in order to get my return completed, I was unable to find any interest. So I upgraded, $40. I was then informed the fee for upgrading would be deducted. I once again completed filing and, guess what, no interest was found and the upgrade fee was not deducted. I was then charged $80 instead of $40 for upgrading to the Deluxe version. DO NOT UPGRADE TO DELUXE!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Easy to use. Pretty quick and straightforward. Fees are getting higher it seems each year
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is simple and easy to use! Amazing! I didn’t use a live expert, but it’s nice to know if I run into any issues I have someone to assist me and make the process easier.
Date published: 2021-02-24
Rated 5 out of 5 by from Very Simple and Help is right there for Questions! I retired this year and had retirement income plus partial year pay income. I had questions and was able to do an online chat within 5 minutes and received answers. I had a more complex question about state tax deductions and the expert called me in 5 minutes and explained the whole system to me!
Date published: 2021-02-24
Rated 5 out of 5 by from Very Easy to Use Very easy step by step instructions. Even if you have never used it before, it is simple to follow.
Date published: 2021-02-24
Rated 5 out of 5 by from Great Product! I've used Turbo Tax for a number of years and find it easy to use and really like it. I will continue to use the product.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is very proactive, Excellent stuff!! I had used Turbo Tax because it is excellent. The Turbo Tax-staff are professional!
Date published: 2021-02-24
Rated 5 out of 5 by from Fast n easy Fast and easy nice ans easy love it very nice friendly
Date published: 2021-02-24
Rated 5 out of 5 by from Easy Breezy Very simple. It took me less than 1 hour to complete everything and transmit!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use!! I was well pleased with the ease of use of this website, and I'll be using it again in the years to come!!!
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 3082