TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Terrible Experience With TT Business This Year Virginia State program has an annoying bug -- tries to force you to file a form you don't need. Wasted a lot of time finding the workaround. Guidance is vague. I have little confidence that my Virginia S Corp return was properly & completely prepared. Also had a very unsatisfactory experience with a so-called tax expert. Her English was largely unitelligible. She had no knowledge of the issue. She obviously was just searching for internet answers. Have provided TT additional feedback on these issues.
Date published: 2021-03-03
Rated 3 out of 5 by from Okay, but OVERPRICED The steps are easy to follow as is the case with any tax preparing site now, but the prices are incredibly high
Date published: 2021-03-03
Rated 4 out of 5 by from Turbo Tax Pricey Yes, the program is awesome, but the price is getting too high.
Date published: 2021-03-03
Rated 5 out of 5 by from easy to use I love that it is easy to use and give me confidence that my taxes are done correctly.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax helped me a lot and helped me fix my mistakes I would recommend to everybody
Date published: 2021-03-03
Rated 4 out of 5 by from Site Navigation I have used TurboTax for a number of years and have found navigation of the site to become much more difficult. Certain tabs are hard to find. One example is the Print Center in order to chose between the different versions of the return. Also, when certain information is changed, you can't just skip ahead in some instances but have to tab through multiple pages. When the review indicates some forms need to be reviewed before filing, little information is provided as to why or what needs to be input. I spent way too much time this year navigating the site.
Date published: 2021-03-03
Rated 3 out of 5 by from File Free is not free too many fees, fees need to be more upfront... ...
Date published: 2021-03-03
Rated 4 out of 5 by from User Friendly Turbo Tax was very user friendly. Everything is understandable. I never got anxious about what I was doing.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax I have used this service since I started doing my taxes. It is a fantastic and easy way to learn how to file taxes.
Date published: 2021-03-03
Rated 5 out of 5 by from Easy and Efficient I've used Turbo Tax for many years. Always am happy.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 295
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Terrible Experience With TT Business This Year Virginia State program has an annoying bug -- tries to force you to file a form you don't need. Wasted a lot of time finding the workaround. Guidance is vague. I have little confidence that my Virginia S Corp return was properly & completely prepared. Also had a very unsatisfactory experience with a so-called tax expert. Her English was largely unitelligible. She had no knowledge of the issue. She obviously was just searching for internet answers. Have provided TT additional feedback on these issues.
Date published: 2021-03-03
Rated 3 out of 5 by from Okay, but OVERPRICED The steps are easy to follow as is the case with any tax preparing site now, but the prices are incredibly high
Date published: 2021-03-03
Rated 4 out of 5 by from Turbo Tax Pricey Yes, the program is awesome, but the price is getting too high.
Date published: 2021-03-03
Rated 5 out of 5 by from easy to use I love that it is easy to use and give me confidence that my taxes are done correctly.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax helped me a lot and helped me fix my mistakes I would recommend to everybody
Date published: 2021-03-03
Rated 4 out of 5 by from Site Navigation I have used TurboTax for a number of years and have found navigation of the site to become much more difficult. Certain tabs are hard to find. One example is the Print Center in order to chose between the different versions of the return. Also, when certain information is changed, you can't just skip ahead in some instances but have to tab through multiple pages. When the review indicates some forms need to be reviewed before filing, little information is provided as to why or what needs to be input. I spent way too much time this year navigating the site.
Date published: 2021-03-03
Rated 3 out of 5 by from File Free is not free too many fees, fees need to be more upfront... ...
Date published: 2021-03-03
Rated 4 out of 5 by from User Friendly Turbo Tax was very user friendly. Everything is understandable. I never got anxious about what I was doing.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax I have used this service since I started doing my taxes. It is a fantastic and easy way to learn how to file taxes.
Date published: 2021-03-03
Rated 5 out of 5 by from Easy and Efficient I've used Turbo Tax for many years. Always am happy.
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 295