TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from First Time user I have been using a CPA for almost 10 years. I made some errors on my part, and there was some information I was not aware of while filing for the first time with Turbo Tax that made this a long (2.5hr) experience. But if it where not for that I would have really enjoyed this first time experience. I will certainly be using them again next year and will have a little more knowledge on what to do! Customer service was agreat help, but it was not cheap!!!
Date published: 2023-04-15
Rated 5 out of 5 by from I love doing my taxes with turbotax I did my taxes alone for years and painstakingly had to go through irs.gov and try to interpret everything I needed, TurboTax has taken that extra work out with it's great automations and checks. Thanks TurboTax.
Date published: 2023-04-15
Rated 1 out of 5 by from I will never use Turbo Tax again We have used TurboTax for more than 8 years. Our tax return for 2021 was paid using the federal return. We NEVER GOT OUR REFUND. I am still trying to fight to get the money we are owed. It is very difficult to call in to talk to a person and SBTPG is impossible to reach a person to talk to. The yearly changes in the format of your program is very confusing. It would have cost us less to file with a tax preparer in person than it cost through TurboTax. I intend to let everyone I know hear about the problems with not receiving my tax refund from 2021 and tell them to avoid TurboTax like the plague. In your favor, one of the people I talked to, Angelina, was very helpful trying to help us resolve the problem with finding our money. She tried, unsuccessfully, but she put in a LOT of time trying to help.
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX IS GREAT I LOVED IT IT COULD BE A LITTLE EASIER TO NAVIGATE
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to use I have very simple taxes and you make it easy to file.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent Need a few more helpful explanations on business side.
Date published: 2023-04-15
Rated 5 out of 5 by from Amazing...Bob was the best! Easy, pleasant. Would do again next year for sure!!
Date published: 2023-04-15
Rated 5 out of 5 by from I lOVE Turbo Tax Turbo Tax saves me sooo much time and frustration. It is easy to follow...you just answer the questions and press the send button. Couldn't be easier.
Date published: 2023-04-15
Rated 2 out of 5 by from Needs Updates for the New E-Transactions Laws Overall usage was mostly fine. However, the filing process for 1099Ks from Live Nation/Ticketmaster for reselling tickets was incredibly confusing and way more difficult than it could have been just by filling out the form. Next year I think I will go back to USATax, where I can just fill out the forms myself.
Date published: 2023-04-15
Rated 5 out of 5 by from Love TurboTax Quick, easy and convenient to get my taxes done efficiently.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2929
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from First Time user I have been using a CPA for almost 10 years. I made some errors on my part, and there was some information I was not aware of while filing for the first time with Turbo Tax that made this a long (2.5hr) experience. But if it where not for that I would have really enjoyed this first time experience. I will certainly be using them again next year and will have a little more knowledge on what to do! Customer service was agreat help, but it was not cheap!!!
Date published: 2023-04-15
Rated 5 out of 5 by from I love doing my taxes with turbotax I did my taxes alone for years and painstakingly had to go through irs.gov and try to interpret everything I needed, TurboTax has taken that extra work out with it's great automations and checks. Thanks TurboTax.
Date published: 2023-04-15
Rated 1 out of 5 by from I will never use Turbo Tax again We have used TurboTax for more than 8 years. Our tax return for 2021 was paid using the federal return. We NEVER GOT OUR REFUND. I am still trying to fight to get the money we are owed. It is very difficult to call in to talk to a person and SBTPG is impossible to reach a person to talk to. The yearly changes in the format of your program is very confusing. It would have cost us less to file with a tax preparer in person than it cost through TurboTax. I intend to let everyone I know hear about the problems with not receiving my tax refund from 2021 and tell them to avoid TurboTax like the plague. In your favor, one of the people I talked to, Angelina, was very helpful trying to help us resolve the problem with finding our money. She tried, unsuccessfully, but she put in a LOT of time trying to help.
Date published: 2023-04-15
Rated 5 out of 5 by from TURBO TAX IS GREAT I LOVED IT IT COULD BE A LITTLE EASIER TO NAVIGATE
Date published: 2023-04-15
Rated 5 out of 5 by from Easy to use I have very simple taxes and you make it easy to file.
Date published: 2023-04-15
Rated 5 out of 5 by from Excellent Need a few more helpful explanations on business side.
Date published: 2023-04-15
Rated 5 out of 5 by from Amazing...Bob was the best! Easy, pleasant. Would do again next year for sure!!
Date published: 2023-04-15
Rated 5 out of 5 by from I lOVE Turbo Tax Turbo Tax saves me sooo much time and frustration. It is easy to follow...you just answer the questions and press the send button. Couldn't be easier.
Date published: 2023-04-15
Rated 2 out of 5 by from Needs Updates for the New E-Transactions Laws Overall usage was mostly fine. However, the filing process for 1099Ks from Live Nation/Ticketmaster for reselling tickets was incredibly confusing and way more difficult than it could have been just by filling out the form. Next year I think I will go back to USATax, where I can just fill out the forms myself.
Date published: 2023-04-15
Rated 5 out of 5 by from Love TurboTax Quick, easy and convenient to get my taxes done efficiently.
Date published: 2023-04-15
All TurboTax® Offerings Reviews - Page 2929