TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from turbo tax was wonky I had to call for assistance because State Tax was stating I owed while I was getting a sizable return. My specialist (Ermeca) was awesome. She witness the wonky - ness of the system. We had to re-enter because Turbo Tax kept changing. It kept adding forms for spouse and I am single. If this was my first year of using TurboTax it would be my last. Thanks to good history and specialist I will use it again next year!
Date published: 2021-02-28
Rated 5 out of 5 by from I LOVE TURBOTAX! It makes everything so much easier! Its not a headache when doing my taxes!
Date published: 2021-02-28
Rated 3 out of 5 by from TurboTax was okay but had some serious glitches. The process seemed really straightforward at first. TurboTax asked all the typical questions with only one minor hang-up during Federal employment W2 verification where it pulled information from previous 2019 jobs forward that I was able to remove easily enough. The first real problem occurred at the final automated check before filing where we all of a sudden went from getting a modest refund to owing a lot of money. Looking through, the previous jobs had been added back and a current job had been duplicated. Took a few minutes to go back and get everything sorted out again. After that it was smooth sailing up until payment. Once I got to the payment section, I accidentally chose the wrong option and when I went back to fix my selection I accidentally went to far to the final check screen again. When I clicked next it ran the check and apparently a W2's box 12 had lost 2 out of 3 code selections. This wouldn't have been a huge deal, if the verification form worked intuitively. When it asked to verify the W2 box 12 codes, one would assume it would go top to bottom if more than one was blank. In my case TurboTax went bottom to top which doesn't follow what I would consider the intuitive norm. Outside of those two issues, everything worked great and the tips and info along the way were super helpful!
Date published: 2021-02-28
Rated 5 out of 5 by from great great, I love using this. always recommend to friends
Date published: 2021-02-28
Rated 5 out of 5 by from wasn't what i thought It was very easy to use. explained to me exactly what numbers and information i needed to input. i thought it was going to be more work. i would recommend to everyone
Date published: 2021-02-28
Rated 5 out of 5 by from Very Easy I love the fact I can do my taxes on my own, but not alone!
Date published: 2021-02-28
Rated 5 out of 5 by from wonderful used the turbo tax live premier and it was excellent. got me through what i thought was complete chaos. thanks
Date published: 2021-02-28
Rated 5 out of 5 by from Excellent Very user friendly, I had no issues no complaints.
Date published: 2021-02-28
Rated 5 out of 5 by from turbo tax is the best! using turbo tax is always so convenient and easy to use. step by step guidance. love it when I file with turbo tax
Date published: 2021-02-28
Rated 1 out of 5 by from 2020 never had problems before. This year though when the program reviewed my return it said there was a problem with the state return. It kept taking me to a page to review about my tax payer ID. Make sure it has 14 numbers with no dashes. The numbers were correct with no dashes as it should be. Have not been able to file my state taxes. The federal filed ok though. Very aggravating. If I cant get this fixed I will go elsewhere next year, even though I've been a long time turbotax customer. You expect things to work as advertised
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2919
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from turbo tax was wonky I had to call for assistance because State Tax was stating I owed while I was getting a sizable return. My specialist (Ermeca) was awesome. She witness the wonky - ness of the system. We had to re-enter because Turbo Tax kept changing. It kept adding forms for spouse and I am single. If this was my first year of using TurboTax it would be my last. Thanks to good history and specialist I will use it again next year!
Date published: 2021-02-28
Rated 5 out of 5 by from I LOVE TURBOTAX! It makes everything so much easier! Its not a headache when doing my taxes!
Date published: 2021-02-28
Rated 3 out of 5 by from TurboTax was okay but had some serious glitches. The process seemed really straightforward at first. TurboTax asked all the typical questions with only one minor hang-up during Federal employment W2 verification where it pulled information from previous 2019 jobs forward that I was able to remove easily enough. The first real problem occurred at the final automated check before filing where we all of a sudden went from getting a modest refund to owing a lot of money. Looking through, the previous jobs had been added back and a current job had been duplicated. Took a few minutes to go back and get everything sorted out again. After that it was smooth sailing up until payment. Once I got to the payment section, I accidentally chose the wrong option and when I went back to fix my selection I accidentally went to far to the final check screen again. When I clicked next it ran the check and apparently a W2's box 12 had lost 2 out of 3 code selections. This wouldn't have been a huge deal, if the verification form worked intuitively. When it asked to verify the W2 box 12 codes, one would assume it would go top to bottom if more than one was blank. In my case TurboTax went bottom to top which doesn't follow what I would consider the intuitive norm. Outside of those two issues, everything worked great and the tips and info along the way were super helpful!
Date published: 2021-02-28
Rated 5 out of 5 by from great great, I love using this. always recommend to friends
Date published: 2021-02-28
Rated 5 out of 5 by from wasn't what i thought It was very easy to use. explained to me exactly what numbers and information i needed to input. i thought it was going to be more work. i would recommend to everyone
Date published: 2021-02-28
Rated 5 out of 5 by from Very Easy I love the fact I can do my taxes on my own, but not alone!
Date published: 2021-02-28
Rated 5 out of 5 by from wonderful used the turbo tax live premier and it was excellent. got me through what i thought was complete chaos. thanks
Date published: 2021-02-28
Rated 5 out of 5 by from Excellent Very user friendly, I had no issues no complaints.
Date published: 2021-02-28
Rated 5 out of 5 by from turbo tax is the best! using turbo tax is always so convenient and easy to use. step by step guidance. love it when I file with turbo tax
Date published: 2021-02-28
Rated 1 out of 5 by from 2020 never had problems before. This year though when the program reviewed my return it said there was a problem with the state return. It kept taking me to a page to review about my tax payer ID. Make sure it has 14 numbers with no dashes. The numbers were correct with no dashes as it should be. Have not been able to file my state taxes. The federal filed ok though. Very aggravating. If I cant get this fixed I will go elsewhere next year, even though I've been a long time turbotax customer. You expect things to work as advertised
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2919