TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Experts are super!! Products are easy to use comparing with other companies.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is good TurboTax was easy to use. It guided me thru the entire process making sure my income was correctly entered as well as any deductions. It explained each step.
Date published: 2021-02-28
Rated 4 out of 5 by from Glitch One of my sources of income's Employer/payer ID is never accepted. All the criteria is correct. Because of this it forces me to use the mail-in option. Frustrating. Otherwise, I appreciate the simple step by step approach.
Date published: 2021-02-27
Rated 3 out of 5 by from Ok!!! so for the last 3 years I've used TurboTax and not had too much of a problem pretty simple pretty easy what I don't like this year is that when you choose to have your taxes taken out your state and federal they had another $40 on top of the $80 you would pay for them to file your taxes so we end up paying $120 out of our taxes instead of one $80 payment and it does not stay that they take additional $40 out if you choose to have it taken out of your taxes and not paying the $80 up front may go somewhere else next year for my taxes
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and simple I hade an issue with my taxes(my error) and I went back to fix it very helpful made it easy for me to fix!!
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Turbo Tax was easy to understand and also easy to use.
Date published: 2021-02-27
Rated 5 out of 5 by from Definitely Recommend -So detailed but easy to use! This is my second year using Turbo Tax, and I really have appreciated the entire process of how detailed yet easy it was for me to understand. Their software and services have really covered every angle in a non-tax professional way for everyone to understand. Definitely recommend!
Date published: 2021-02-27
Rated 5 out of 5 by from Live Tax Help is Great Had some questions about taxes due to the pandemic. The live tax professional help was really useful and answered my questions!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax makes filing your taxes Painless I've been using TurboTax for years and it makes doing and filing my taxes so much easier. No one likes to file, but TurboTax makes it painless.
Date published: 2021-02-27
Rated 3 out of 5 by from This year was difficult to file taxes I have been using Turbo Tax for years for myself and husband as well as my kids. This year was extremely difficult, I called 4 times to get answers, used the online chat as well. I could not get any help getting my 1099 G from Colorado or Oregon to put my husband’s unemployment. So, I filed without it and will have to go back whenever they decide to send it to us.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 2778
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Experts are super!! Products are easy to use comparing with other companies.
Date published: 2021-02-28
Rated 5 out of 5 by from TurboTax is good TurboTax was easy to use. It guided me thru the entire process making sure my income was correctly entered as well as any deductions. It explained each step.
Date published: 2021-02-28
Rated 4 out of 5 by from Glitch One of my sources of income's Employer/payer ID is never accepted. All the criteria is correct. Because of this it forces me to use the mail-in option. Frustrating. Otherwise, I appreciate the simple step by step approach.
Date published: 2021-02-27
Rated 3 out of 5 by from Ok!!! so for the last 3 years I've used TurboTax and not had too much of a problem pretty simple pretty easy what I don't like this year is that when you choose to have your taxes taken out your state and federal they had another $40 on top of the $80 you would pay for them to file your taxes so we end up paying $120 out of our taxes instead of one $80 payment and it does not stay that they take additional $40 out if you choose to have it taken out of your taxes and not paying the $80 up front may go somewhere else next year for my taxes
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and simple I hade an issue with my taxes(my error) and I went back to fix it very helpful made it easy for me to fix!!
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use Turbo Tax was easy to understand and also easy to use.
Date published: 2021-02-27
Rated 5 out of 5 by from Definitely Recommend -So detailed but easy to use! This is my second year using Turbo Tax, and I really have appreciated the entire process of how detailed yet easy it was for me to understand. Their software and services have really covered every angle in a non-tax professional way for everyone to understand. Definitely recommend!
Date published: 2021-02-27
Rated 5 out of 5 by from Live Tax Help is Great Had some questions about taxes due to the pandemic. The live tax professional help was really useful and answered my questions!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax makes filing your taxes Painless I've been using TurboTax for years and it makes doing and filing my taxes so much easier. No one likes to file, but TurboTax makes it painless.
Date published: 2021-02-27
Rated 3 out of 5 by from This year was difficult to file taxes I have been using Turbo Tax for years for myself and husband as well as my kids. This year was extremely difficult, I called 4 times to get answers, used the online chat as well. I could not get any help getting my 1099 G from Colorado or Oregon to put my husband’s unemployment. So, I filed without it and will have to go back whenever they decide to send it to us.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 2778