TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Fast and Efficient This year was even easier as my info from previous years was imported and I could upload other income info.
Date published: 2023-01-21
Rated 5 out of 5 by from Tax Preparation Been using them for years and will continue. Thanks!
Date published: 2023-01-21
Rated 5 out of 5 by from 2022 I loved using turbotax. It process was super easy to follow.
Date published: 2023-01-21
Rated 5 out of 5 by from Awesome Easy to navigate around. Step by step instructions.
Date published: 2023-01-21
Rated 3 out of 5 by from difficult to use this time I have always used TurboTax for my returns and have always been very pleased. However this time I found it very frustrating. Kept being told I had not done my state taxes even though I live in the State of Florida and therefore do not have state taxes. After going back three times and clicking Skip State taxes I tried to get help from the automatic robotic answer system which was totally useless. After finally getting through the state tax fiasco I then was stalled by the advertisement towards the end trying to get me to pay for the service instead of using TurboTax basic. Not sure how I got past that but I finally did and got my return filed. Hopefully will not be as frustrating next year.
Date published: 2023-01-21
Rated 5 out of 5 by from Fast and easy to use I’ve been using TurboTax for years and they make the process easy and answer all of my questions quickly!
Date published: 2023-01-21
Rated 5 out of 5 by from Great Product Great product that is easy to use and dare i say, intuitive.
Date published: 2023-01-21
Rated 5 out of 5 by from User Friendly Excellent and very easy to use. Questions about taxes and other related topics are very easy to understand.
Date published: 2023-01-21
Rated 5 out of 5 by from So easy!! This was so easy. Just did a simple return, but didn't need to type anything. It was all digitally transferred from my W2 that I downloaded from my work website to my computer. Needed to update a couple things, but there is a chance to verify everything. You have to pay attention to your own information.
Date published: 2023-01-21
Rated 5 out of 5 by from Easypeasy 123 and you are done. Simply to follow instructions
Date published: 2023-01-21
All TurboTax® Offerings Reviews - Page 2743
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast and Efficient This year was even easier as my info from previous years was imported and I could upload other income info.
Date published: 2023-01-21
Rated 5 out of 5 by from Tax Preparation Been using them for years and will continue. Thanks!
Date published: 2023-01-21
Rated 5 out of 5 by from 2022 I loved using turbotax. It process was super easy to follow.
Date published: 2023-01-21
Rated 5 out of 5 by from Awesome Easy to navigate around. Step by step instructions.
Date published: 2023-01-21
Rated 3 out of 5 by from difficult to use this time I have always used TurboTax for my returns and have always been very pleased. However this time I found it very frustrating. Kept being told I had not done my state taxes even though I live in the State of Florida and therefore do not have state taxes. After going back three times and clicking Skip State taxes I tried to get help from the automatic robotic answer system which was totally useless. After finally getting through the state tax fiasco I then was stalled by the advertisement towards the end trying to get me to pay for the service instead of using TurboTax basic. Not sure how I got past that but I finally did and got my return filed. Hopefully will not be as frustrating next year.
Date published: 2023-01-21
Rated 5 out of 5 by from Fast and easy to use I’ve been using TurboTax for years and they make the process easy and answer all of my questions quickly!
Date published: 2023-01-21
Rated 5 out of 5 by from Great Product Great product that is easy to use and dare i say, intuitive.
Date published: 2023-01-21
Rated 5 out of 5 by from User Friendly Excellent and very easy to use. Questions about taxes and other related topics are very easy to understand.
Date published: 2023-01-21
Rated 5 out of 5 by from So easy!! This was so easy. Just did a simple return, but didn't need to type anything. It was all digitally transferred from my W2 that I downloaded from my work website to my computer. Needed to update a couple things, but there is a chance to verify everything. You have to pay attention to your own information.
Date published: 2023-01-21
Rated 5 out of 5 by from Easypeasy 123 and you are done. Simply to follow instructions
Date published: 2023-01-21
All TurboTax® Offerings Reviews - Page 2743