TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from THE WORST! My experience was the worst! This was my first time filing with Turbo Tax and I hate it! Never again will I use this in the future. The rep was rude and was being sarcastic. She acted like she didn't want to help me! Horrible experience!
Date published: 2021-02-20
Rated 5 out of 5 by from EASY TO USE I HAVE BEEN USING TURBO TAX FOR SEVERAL YEARS NOW.
Date published: 2021-02-20
Rated 5 out of 5 by from Simple, East to navigate. TurboTax has made it very simple. They put things in layman’s terms. Directions are clearly written and precise. I would recommend.
Date published: 2021-02-20
Rated 5 out of 5 by from Simplicity Very simple & easy to use year-over-year w automatic prefills
Date published: 2021-02-20
Rated 4 out of 5 by from Time Saver It is a good program. Unfortunately power went out. Fortunately, it saved most of the data. Unfortunately when I started over, I repeated much of the same process. Under normal circumstances, maybe it would have been easier. Quite simply and did not take a lot of time.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is easy to follow Followed the prompts, easy to follow, asked prompting questions when necessary
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is unbelievable This was my first experience and it was almost effortless. I can't believe how easy it was and I didn't have to leave my home.
Date published: 2021-02-20
Rated 2 out of 5 by from Turbo tax is what it should be I've been retired military for 10 years now and every year I have to enter the same information, except my pay, every year on my 1099R, and now my wife is retired. And This program says something is wrong with my state tax return and I can't e-file until I fix it but it won't let me fix it so now I have to send it in by mail.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awesom It's easy, fast, and affordable. With help available.
Date published: 2021-02-20
Rated 2 out of 5 by from Not super happy today After completing my return, paying for it and requesting to print it and manually file, I realized I left off income. I contacted chat to change my income data as the system would not allow me to do so. Bottom line --The chat experts do not know the software. The chat expert incorrectly insisted I would need to wait and file an amended return in three weeks even though I had not filed my first return yet. I requested a supervisor, who told me how to clear my return and start over (after 6 hours work on my initial form!). Fortunately, next to that start over button was a button that allowed me to revise the return. The cost for TurboTax is pretty high for online -- the chat experts should be able to help me use the software in addition to knowing about tax law.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 2660
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from THE WORST! My experience was the worst! This was my first time filing with Turbo Tax and I hate it! Never again will I use this in the future. The rep was rude and was being sarcastic. She acted like she didn't want to help me! Horrible experience!
Date published: 2021-02-20
Rated 5 out of 5 by from EASY TO USE I HAVE BEEN USING TURBO TAX FOR SEVERAL YEARS NOW.
Date published: 2021-02-20
Rated 5 out of 5 by from Simple, East to navigate. TurboTax has made it very simple. They put things in layman’s terms. Directions are clearly written and precise. I would recommend.
Date published: 2021-02-20
Rated 5 out of 5 by from Simplicity Very simple & easy to use year-over-year w automatic prefills
Date published: 2021-02-20
Rated 4 out of 5 by from Time Saver It is a good program. Unfortunately power went out. Fortunately, it saved most of the data. Unfortunately when I started over, I repeated much of the same process. Under normal circumstances, maybe it would have been easier. Quite simply and did not take a lot of time.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is easy to follow Followed the prompts, easy to follow, asked prompting questions when necessary
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo tax is unbelievable This was my first experience and it was almost effortless. I can't believe how easy it was and I didn't have to leave my home.
Date published: 2021-02-20
Rated 2 out of 5 by from Turbo tax is what it should be I've been retired military for 10 years now and every year I have to enter the same information, except my pay, every year on my 1099R, and now my wife is retired. And This program says something is wrong with my state tax return and I can't e-file until I fix it but it won't let me fix it so now I have to send it in by mail.
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax is Awesom It's easy, fast, and affordable. With help available.
Date published: 2021-02-20
Rated 2 out of 5 by from Not super happy today After completing my return, paying for it and requesting to print it and manually file, I realized I left off income. I contacted chat to change my income data as the system would not allow me to do so. Bottom line --The chat experts do not know the software. The chat expert incorrectly insisted I would need to wait and file an amended return in three weeks even though I had not filed my first return yet. I requested a supervisor, who told me how to clear my return and start over (after 6 hours work on my initial form!). Fortunately, next to that start over button was a button that allowed me to revise the return. The cost for TurboTax is pretty high for online -- the chat experts should be able to help me use the software in addition to knowing about tax law.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 2660