TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Very easy to use, great support Great support if you have a question. The call back was prompt
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome Stress free, simple, read, help, and you have control.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Excellent!!! First time and it was super easy! I was nervous at first!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax excellent It waz easy all the steps were presenred and explained
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is awesome Always a good and easy experience. I never have any problems
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is awsome Great help and very easy to do.. I will definitely use them again
Date published: 2021-02-19
Rated 1 out of 5 by from TurboTax Dumpster Fire I dunno - maybe it's a byproduct of Covid, but I used Turbo Tax last year and things were smooth and easy. This year it was an absolute disaster. Zero change in tax complexity. It took forever to figure out the secret handshake to keep TT from turning my wife's one <$100 book royalty into a vacation rental. We got stuck for a day in an endless loop where you'd click "continue" on the screen and it'd take you back to the same screen. CS was friendly and acknowledged and reported the "bug" but had no work-around. Lots of dropped calls made this especially frustrating. I eventually decided to delete the whole return and start again. This fixed the "bug" but later, after they took our money, taxes failed to e-file. Again, no solution from CS. They blamed California for not being able to handle the main form (540). So download, print 51 sheets of paper and move on. Don't know what we'll do next year. I hope TT fixes themselves but tbh I can't imagine sticking with them next year.
Date published: 2021-02-19
Rated 5 out of 5 by from AMAZING!!! 123 done . Did everything on my own was easier than I previously believed:)
Date published: 2021-02-19
Rated 5 out of 5 by from Great! This is my first time using TurboTax and definitely will be coming back for future years. It was easy and anything I missed it was brought to my attention tok.
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent service and support Fabulous experience from beginning to end. This was the first time that I did my taxes myself. I was nervous about taking it on and ran in to a few problems that I needed help with along the way but received excellent support getting through it. Plus I saved money doing it myself. I would highly recommend Turbotax.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2653
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very easy to use, great support Great support if you have a question. The call back was prompt
Date published: 2021-02-19
Rated 5 out of 5 by from Awesome Stress free, simple, read, help, and you have control.
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is Excellent!!! First time and it was super easy! I was nervous at first!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax excellent It waz easy all the steps were presenred and explained
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is awesome Always a good and easy experience. I never have any problems
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is awsome Great help and very easy to do.. I will definitely use them again
Date published: 2021-02-19
Rated 1 out of 5 by from TurboTax Dumpster Fire I dunno - maybe it's a byproduct of Covid, but I used Turbo Tax last year and things were smooth and easy. This year it was an absolute disaster. Zero change in tax complexity. It took forever to figure out the secret handshake to keep TT from turning my wife's one <$100 book royalty into a vacation rental. We got stuck for a day in an endless loop where you'd click "continue" on the screen and it'd take you back to the same screen. CS was friendly and acknowledged and reported the "bug" but had no work-around. Lots of dropped calls made this especially frustrating. I eventually decided to delete the whole return and start again. This fixed the "bug" but later, after they took our money, taxes failed to e-file. Again, no solution from CS. They blamed California for not being able to handle the main form (540). So download, print 51 sheets of paper and move on. Don't know what we'll do next year. I hope TT fixes themselves but tbh I can't imagine sticking with them next year.
Date published: 2021-02-19
Rated 5 out of 5 by from AMAZING!!! 123 done . Did everything on my own was easier than I previously believed:)
Date published: 2021-02-19
Rated 5 out of 5 by from Great! This is my first time using TurboTax and definitely will be coming back for future years. It was easy and anything I missed it was brought to my attention tok.
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent service and support Fabulous experience from beginning to end. This was the first time that I did my taxes myself. I was nervous about taking it on and ran in to a few problems that I needed help with along the way but received excellent support getting through it. Plus I saved money doing it myself. I would highly recommend Turbotax.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2653