TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Easy to understand This is my first year doing taxes myself. It was pretty easy to understand.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is the best! I've been using TurboTax to file my tax return for a number of years...I am so very glad to have this program, which walks you through the income tax filing process with ease and allows for questions while you are working on the return. I especially like the forums that can be used as reference.
Date published: 2021-02-18
Rated 4 out of 5 by from Two issues – not too bad This is our first time using TTax online. Until now, we've used a downloaded version. (We would still prefer that, but 2020 TTax will not run on our perfectly good Win7 computer – but that's the subject of another rant.) I'm very leery of any cloud-based data storage, from photos on up. If I keep my data and screw up, I have only myself to blame. If the cloud screws up, your photo of Great Grandma is gone forever. More recently, identity theft and others forms of hacking have become widespread. Even TTax wants to sell you – SELL YOU – identity theft insurance for an additional fee. I feel it should be included at no extra cost. Rants aside, my first experience with TTax Premiere online was quite smooth. There were only two glitches, and we're not even sure of one of them. Since our previous TTax years were local, TTax online said "Don't worry. If you have your last year's return, we can upload it for you." I tried. I had three .pdf versions, all generated by TurboTax 2019 Premiere (reflecting various amounts of work documents). TTax wouldn't accept any of them. There was no provision for uploading the actual .tax2019 file (why not?). So I had to enter all that information manually. This primarily affected ongoing year-to-year depreciation of our rental property, but otherwise was not that much of a problem. Then there was the Recovery Rebate Credit item. We did not receive stimulus checks because our 2019 AGI exceeded the $150,000 for married. But 2020's AGI was lower due to not having to take the Required Minimum Distribution of IRAs for 2020. And that's what Ttax used to tell us we were eligible for the RRC, even though we received no stimulus checks. We hope they're right. But Ttax has so many useful explanation boxes, you think they might have included an answer to that question. Other than that, data entry and prompting for it was smooth and understandable. If our refund goes smoothly, I'll probably stick with the online version. As Ttax said at the end, it will be easier next year because they jolly well will find this year's version.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy to use Like I said its easy to use. Affordable, and accurate.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is awesome! I had some major issues and Turbo Tax expert Trina stayed on-line with me for over an hour to fix my complex issues. I have never had anyone take that much time genuine compassion as Trina did. I will be forever grateful.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy, intuitive, & got the job done in no time! The step by step features with easy to understand explanations made it a breeze for me to complete my return without going through needless steps. At the same time, the program was thorough in scope.
Date published: 2021-02-18
Rated 5 out of 5 by from It doesn't suck Is is one of the best Tax services online? Yes. Does it do what is says and offer other services? Yes. Does it make you breakfast? Sadly no. Is it my go to for most of my tax services online? Yep.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Good application very helpful with all areas of tax filing
Date published: 2021-02-18
Rated 4 out of 5 by from This was so easy I will never go through another tax place again. Thanks TurboTax
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is awesome It's easy to understand fast and simple I always had problems filing my taxes I give turbo tax 5 stars
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 2624
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to understand This is my first year doing taxes myself. It was pretty easy to understand.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is the best! I've been using TurboTax to file my tax return for a number of years...I am so very glad to have this program, which walks you through the income tax filing process with ease and allows for questions while you are working on the return. I especially like the forums that can be used as reference.
Date published: 2021-02-18
Rated 4 out of 5 by from Two issues – not too bad This is our first time using TTax online. Until now, we've used a downloaded version. (We would still prefer that, but 2020 TTax will not run on our perfectly good Win7 computer – but that's the subject of another rant.) I'm very leery of any cloud-based data storage, from photos on up. If I keep my data and screw up, I have only myself to blame. If the cloud screws up, your photo of Great Grandma is gone forever. More recently, identity theft and others forms of hacking have become widespread. Even TTax wants to sell you – SELL YOU – identity theft insurance for an additional fee. I feel it should be included at no extra cost. Rants aside, my first experience with TTax Premiere online was quite smooth. There were only two glitches, and we're not even sure of one of them. Since our previous TTax years were local, TTax online said "Don't worry. If you have your last year's return, we can upload it for you." I tried. I had three .pdf versions, all generated by TurboTax 2019 Premiere (reflecting various amounts of work documents). TTax wouldn't accept any of them. There was no provision for uploading the actual .tax2019 file (why not?). So I had to enter all that information manually. This primarily affected ongoing year-to-year depreciation of our rental property, but otherwise was not that much of a problem. Then there was the Recovery Rebate Credit item. We did not receive stimulus checks because our 2019 AGI exceeded the $150,000 for married. But 2020's AGI was lower due to not having to take the Required Minimum Distribution of IRAs for 2020. And that's what Ttax used to tell us we were eligible for the RRC, even though we received no stimulus checks. We hope they're right. But Ttax has so many useful explanation boxes, you think they might have included an answer to that question. Other than that, data entry and prompting for it was smooth and understandable. If our refund goes smoothly, I'll probably stick with the online version. As Ttax said at the end, it will be easier next year because they jolly well will find this year's version.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy to use Like I said its easy to use. Affordable, and accurate.
Date published: 2021-02-18
Rated 5 out of 5 by from TurboTax is awesome! I had some major issues and Turbo Tax expert Trina stayed on-line with me for over an hour to fix my complex issues. I have never had anyone take that much time genuine compassion as Trina did. I will be forever grateful.
Date published: 2021-02-18
Rated 5 out of 5 by from Easy, intuitive, & got the job done in no time! The step by step features with easy to understand explanations made it a breeze for me to complete my return without going through needless steps. At the same time, the program was thorough in scope.
Date published: 2021-02-18
Rated 5 out of 5 by from It doesn't suck Is is one of the best Tax services online? Yes. Does it do what is says and offer other services? Yes. Does it make you breakfast? Sadly no. Is it my go to for most of my tax services online? Yep.
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo Tax Good application very helpful with all areas of tax filing
Date published: 2021-02-18
Rated 4 out of 5 by from This was so easy I will never go through another tax place again. Thanks TurboTax
Date published: 2021-02-18
Rated 5 out of 5 by from Turbo tax is awesome It's easy to understand fast and simple I always had problems filing my taxes I give turbo tax 5 stars
Date published: 2021-02-18
All TurboTax® Offerings Reviews - Page 2624