TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Not easy to navigate & generally frustrating I couldn't figure out how to edit the business address and your support links are broken. I ended up finding the topic search about and hour after I noticed the address needed changing and even then it was a few clicks to get to where I needed to go. The experience and constant up-charging are also really annoying. By the end of the return, I could have paid a CPA the same amount of money to handle this for me with a lot less headache. I've used you for years only because I feel like I had to but I feel price gouged every time. That being said I've never had any issue with the IRS or my taxes not getting filed for any reason that I can name.
Date published: 2021-02-26
Rated 5 out of 5 by from very easy to use This is my ninth year for using and am still pleased.
Date published: 2021-02-26
Rated 5 out of 5 by from friendly knowledgeable service friendly knowledgeable service every year, with people to answer your questions and abilitty to explain where anyone can understand
Date published: 2021-02-26
Rated 5 out of 5 by from So easy to use and complete your own taxes TurboTax walks you through every step on how to file your taxes. So easy.
Date published: 2021-02-26
Rated 5 out of 5 by from This is my 7th reliable year with TurboTax! I like that TurboTax pre-populates my W-2 and information from the previous tax year which makes it very easy to get going for the current tax year. Even though I'm disappointed by the discovery that I owe this time around, I appreciate how thorough the product is in providing information about tax credits that I should consider for the next tax year. I also appreciate the clickable "How did you calculate X?" Q&A's that come up which provided more clarity. It's like having someone walk you through everything even though it's just me. I'm definitely not a fan of paper, plus given the pandemic E-filing is the way to go. I also trust that TurboTax keeps my information secure so I plan to keep being a return customer!
Date published: 2021-02-26
Rated 5 out of 5 by from Fast, easy and reliable Easy to navigate. Great autosave features. I like that I can exit out and come back to items at a later time.
Date published: 2021-02-26
Rated 5 out of 5 by from TURBO TAX ROCKS SO INTUITIVE AND EASY TO USE .... TOTALLY RECOMMENND
Date published: 2021-02-26
Rated 5 out of 5 by from It's Done This is a great way to file taxes. Second year I've used Turbo Tax. Still really like it.
Date published: 2021-02-26
Rated 5 out of 5 by from Great!!! It was fast and easy! I must say that I did not know that towards the end that I was going to need other documents.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is my favorite! I feel that Turbo Tax is very helpful and I like that they can help you when you do not understand something.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 263
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Not easy to navigate & generally frustrating I couldn't figure out how to edit the business address and your support links are broken. I ended up finding the topic search about and hour after I noticed the address needed changing and even then it was a few clicks to get to where I needed to go. The experience and constant up-charging are also really annoying. By the end of the return, I could have paid a CPA the same amount of money to handle this for me with a lot less headache. I've used you for years only because I feel like I had to but I feel price gouged every time. That being said I've never had any issue with the IRS or my taxes not getting filed for any reason that I can name.
Date published: 2021-02-26
Rated 5 out of 5 by from very easy to use This is my ninth year for using and am still pleased.
Date published: 2021-02-26
Rated 5 out of 5 by from friendly knowledgeable service friendly knowledgeable service every year, with people to answer your questions and abilitty to explain where anyone can understand
Date published: 2021-02-26
Rated 5 out of 5 by from So easy to use and complete your own taxes TurboTax walks you through every step on how to file your taxes. So easy.
Date published: 2021-02-26
Rated 5 out of 5 by from This is my 7th reliable year with TurboTax! I like that TurboTax pre-populates my W-2 and information from the previous tax year which makes it very easy to get going for the current tax year. Even though I'm disappointed by the discovery that I owe this time around, I appreciate how thorough the product is in providing information about tax credits that I should consider for the next tax year. I also appreciate the clickable "How did you calculate X?" Q&A's that come up which provided more clarity. It's like having someone walk you through everything even though it's just me. I'm definitely not a fan of paper, plus given the pandemic E-filing is the way to go. I also trust that TurboTax keeps my information secure so I plan to keep being a return customer!
Date published: 2021-02-26
Rated 5 out of 5 by from Fast, easy and reliable Easy to navigate. Great autosave features. I like that I can exit out and come back to items at a later time.
Date published: 2021-02-26
Rated 5 out of 5 by from TURBO TAX ROCKS SO INTUITIVE AND EASY TO USE .... TOTALLY RECOMMENND
Date published: 2021-02-26
Rated 5 out of 5 by from It's Done This is a great way to file taxes. Second year I've used Turbo Tax. Still really like it.
Date published: 2021-02-26
Rated 5 out of 5 by from Great!!! It was fast and easy! I must say that I did not know that towards the end that I was going to need other documents.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is my favorite! I feel that Turbo Tax is very helpful and I like that they can help you when you do not understand something.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 263