TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Not worth the money Still leaves too many unanswered questions, even after researching on their site.
Date published: 2021-02-20
Rated 5 out of 5 by from TURBO TAX I didn't talk to expert but doing it online was very fast and easy to understand great job with that part
Date published: 2021-02-20
Rated 4 out of 5 by from Early season glitches, but still love it! This year there were a few software glitches. One didn't allow me to upgrade from the basic Premier - I'd originally signed up for Max, so it saved me $, but feels weird not to have the extra coverage. I also had one AMAZING tax/tech support experience from 'Mi'. Think I'm spelling it wrong, & it's a shortened version of her unique name, but I never received a review request for my last 2 calls, & she was so exceptional, she deserves recognition. This woman has a brain I can only dream of. She's processing as she listens, like a simultaneous translator, & cuts right to the heart of the issue. I was absolutely wowed, & have been kicking myself for not finding a way to contact her directly in the future. It takes me less than 3hrs to enter my info, but another 6 or 7 in hold time & fighting with the glitches. She'd cut through that in minutes.
Date published: 2021-02-20
Rated 5 out of 5 by from so easy! Using turbotax is SO easy. They walk you through everything and make it as simple as possible. Love it.
Date published: 2021-02-20
Rated 5 out of 5 by from The support team is amazing! I had several questions about filing my returns. I became a Turbo Tax Live Premier customer and just reached out to talk to an expert. Within five minutes I was talking to a very patient expert and she resolved all my issues quickly! Thanks Sherri! Thanks TurboTax!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax I have used for a few years now, it is easy to use, fast, and reliable. Have had no issues using turbo tax.
Date published: 2021-02-20
Rated 4 out of 5 by from Painless, easy The turbotax process was simple, it leads you through each step, and corrects you if you make a mistake.. be sure to have all your documentation at hand and it goes very fast. My standard 1040 took about 30 minutes, (I read everything before I proceeded to the next step) and filing was free, (save for eth $3.95 credit card fee for paying taxes due..)
Date published: 2021-02-20
Rated 4 out of 5 by from been using it for years.. easy peasy this year I had one form that would not continue and had to ask for help and get walked through it by a turbotax representative.. one of my income forms was not done yet while working on deductions... once we finished it, the form completed... but there was no way for me to have figured that out... otherwise would have been 5 stars.
Date published: 2021-02-20
Rated 5 out of 5 by from Ease of Use Great product. Easy to use. very helpful for me to file through Turbo Tax as a student.
Date published: 2021-02-20
Rated 5 out of 5 by from Continuously #1 Always dependable and up to date on all tax fronts. Used to do it by the Tax Man, but now TurboTax is the go to tax prep.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 2553
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Not worth the money Still leaves too many unanswered questions, even after researching on their site.
Date published: 2021-02-20
Rated 5 out of 5 by from TURBO TAX I didn't talk to expert but doing it online was very fast and easy to understand great job with that part
Date published: 2021-02-20
Rated 4 out of 5 by from Early season glitches, but still love it! This year there were a few software glitches. One didn't allow me to upgrade from the basic Premier - I'd originally signed up for Max, so it saved me $, but feels weird not to have the extra coverage. I also had one AMAZING tax/tech support experience from 'Mi'. Think I'm spelling it wrong, & it's a shortened version of her unique name, but I never received a review request for my last 2 calls, & she was so exceptional, she deserves recognition. This woman has a brain I can only dream of. She's processing as she listens, like a simultaneous translator, & cuts right to the heart of the issue. I was absolutely wowed, & have been kicking myself for not finding a way to contact her directly in the future. It takes me less than 3hrs to enter my info, but another 6 or 7 in hold time & fighting with the glitches. She'd cut through that in minutes.
Date published: 2021-02-20
Rated 5 out of 5 by from so easy! Using turbotax is SO easy. They walk you through everything and make it as simple as possible. Love it.
Date published: 2021-02-20
Rated 5 out of 5 by from The support team is amazing! I had several questions about filing my returns. I became a Turbo Tax Live Premier customer and just reached out to talk to an expert. Within five minutes I was talking to a very patient expert and she resolved all my issues quickly! Thanks Sherri! Thanks TurboTax!
Date published: 2021-02-20
Rated 5 out of 5 by from Turbo Tax I have used for a few years now, it is easy to use, fast, and reliable. Have had no issues using turbo tax.
Date published: 2021-02-20
Rated 4 out of 5 by from Painless, easy The turbotax process was simple, it leads you through each step, and corrects you if you make a mistake.. be sure to have all your documentation at hand and it goes very fast. My standard 1040 took about 30 minutes, (I read everything before I proceeded to the next step) and filing was free, (save for eth $3.95 credit card fee for paying taxes due..)
Date published: 2021-02-20
Rated 4 out of 5 by from been using it for years.. easy peasy this year I had one form that would not continue and had to ask for help and get walked through it by a turbotax representative.. one of my income forms was not done yet while working on deductions... once we finished it, the form completed... but there was no way for me to have figured that out... otherwise would have been 5 stars.
Date published: 2021-02-20
Rated 5 out of 5 by from Ease of Use Great product. Easy to use. very helpful for me to file through Turbo Tax as a student.
Date published: 2021-02-20
Rated 5 out of 5 by from Continuously #1 Always dependable and up to date on all tax fronts. Used to do it by the Tax Man, but now TurboTax is the go to tax prep.
Date published: 2021-02-20
All TurboTax® Offerings Reviews - Page 2553