TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from turbo tax is amazing... fast and easy super helpful, easy to use and understand
Date published: 2021-02-19
Rated 5 out of 5 by from Easy I’m new to the workforce so it was my first time filing taxes. Turbo tax was east, understandable and fast!
Date published: 2021-02-19
Rated 2 out of 5 by from First time I had major problems I have used Turbo Tax for the past several years and have been happy with them. This go around I was so very disappointed. I could not get the app to put in my tax information and save it. I had to spend money I did not want to spend on getting live help and even with the help the first time I spent almost 4 hours on the phone with the live agent to get through it and even with the live agent they had to get help as well to get the computer to take my information to save from my W2. When that was done and it was time for me to sign and have them sent in to file it would not go through would not let me sign. The live agent promised to call me back on Monday as it was he never called me back. I got on the app and tried to get help again and got another live agent and was told there was nothing she could do that I would have to get hold of my first agent. Which I again tried several more times and got nowhere. Finally I was fed up and got another agent and she was willing to take the time to help me and got my taxes filed. She was great! However, like I said I should have never had to spend the money I did for a pro to help me when it should have been easy like it had been in the years past. I was very disappointed with Turbo Tax and I am seriously thinking I might use another company if I am going to have to spend that kind of money to get my taxes done.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is so easy and great I use turbo tax every year. They have my info saved every year so I barely have to do anything. its amazing and id recommend it to anyone. This year I needed help, a live agent helped me via chat and it was so fast and helpful.
Date published: 2021-02-19
Rated 5 out of 5 by from 5 Years Strong I have been using TurboTax for 5 years now, and they have been great every year. Available when I have questions, and I am confident that I am receiving the best deductions available.
Date published: 2021-02-19
Rated 5 out of 5 by from Good Service I liked the easy process of filing. I have never done the filing by myself and it was nice and easy with the question mark boxes and the help of agents.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is up-to-date with all tax law and I felt confident that I got all the deductions I was entitled to.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is fast and easy love it, have used turbo tax many years now. never had any problems
Date published: 2021-02-19
Rated 4 out of 5 by from work works fine. other then i had to type it all in myself. Import was not working well. thanks
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is awesome! Easy and the CPA's are very helpful and the time they responded was quick
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2538
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo tax is amazing... fast and easy super helpful, easy to use and understand
Date published: 2021-02-19
Rated 5 out of 5 by from Easy I’m new to the workforce so it was my first time filing taxes. Turbo tax was east, understandable and fast!
Date published: 2021-02-19
Rated 2 out of 5 by from First time I had major problems I have used Turbo Tax for the past several years and have been happy with them. This go around I was so very disappointed. I could not get the app to put in my tax information and save it. I had to spend money I did not want to spend on getting live help and even with the help the first time I spent almost 4 hours on the phone with the live agent to get through it and even with the live agent they had to get help as well to get the computer to take my information to save from my W2. When that was done and it was time for me to sign and have them sent in to file it would not go through would not let me sign. The live agent promised to call me back on Monday as it was he never called me back. I got on the app and tried to get help again and got another live agent and was told there was nothing she could do that I would have to get hold of my first agent. Which I again tried several more times and got nowhere. Finally I was fed up and got another agent and she was willing to take the time to help me and got my taxes filed. She was great! However, like I said I should have never had to spend the money I did for a pro to help me when it should have been easy like it had been in the years past. I was very disappointed with Turbo Tax and I am seriously thinking I might use another company if I am going to have to spend that kind of money to get my taxes done.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo tax is so easy and great I use turbo tax every year. They have my info saved every year so I barely have to do anything. its amazing and id recommend it to anyone. This year I needed help, a live agent helped me via chat and it was so fast and helpful.
Date published: 2021-02-19
Rated 5 out of 5 by from 5 Years Strong I have been using TurboTax for 5 years now, and they have been great every year. Available when I have questions, and I am confident that I am receiving the best deductions available.
Date published: 2021-02-19
Rated 5 out of 5 by from Good Service I liked the easy process of filing. I have never done the filing by myself and it was nice and easy with the question mark boxes and the help of agents.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is up-to-date with all tax law and I felt confident that I got all the deductions I was entitled to.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is fast and easy love it, have used turbo tax many years now. never had any problems
Date published: 2021-02-19
Rated 4 out of 5 by from work works fine. other then i had to type it all in myself. Import was not working well. thanks
Date published: 2021-02-19
Rated 5 out of 5 by from TurboTax is awesome! Easy and the CPA's are very helpful and the time they responded was quick
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2538