TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Easy to input PROS: Easy to navigate menus Takes you through step by step Keeps all your records and past tax filings online Does both State and Federal taxes Free help based on AI Help section (not a live person) CONS: Some of the tax categories need better explanation (had to use Google to get further explanation) A little expensive with discount $70 federal and $40 state filing Extra $50 for MAX protection and Tax Advisor Had problems importing my tax information because my password from Schwab included a special character (-,+, /, <,>,:) Several times I had to restate my question in the help section until I got the right answer
Date published: 2021-02-24
Rated 5 out of 5 by from easy Simple and fast!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Great, Easy to work with Easy to understand. Anyone could do it by themselves.
Date published: 2021-02-24
Rated 5 out of 5 by from good great stuff awesome and easy.................................................................................
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is wonderful and their CPAs are the best Michael my cpa was great. He made everything so simple and carefree.
Date published: 2021-02-24
Rated 2 out of 5 by from Easy to add info; difficult to change pricing I have used TurboTax over the last several years and I always think that I should have the simplest return. But it always jumps up to the Deluxe pricing. Furthermore, I clicked through all the options but didn't find an easy way to change the filing options for my state return. It was an additional $40 for no reason other than I couldn't unclick it. I think this will be the last year that I do it through Turbotax.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is very easy to use and awesome I had a phone call with Toboris and he helped me resolve my issues right away.
Date published: 2021-02-24
Rated 5 out of 5 by from LOVE using TURBO TAX!! I love that Turbo Tax will automatically fill in the necessary info from the previous year. Saves a lot of typing. Each step, each question is easy to understand or there is an easily understood explanation just a click away.
Date published: 2021-02-24
Rated 5 out of 5 by from TURBOTAX WAS EASY AND QUICK TURBO TAX WAS SO GREAT ,EASY TO UNDERSTAND AND QUICK
Date published: 2021-02-24
Rated 5 out of 5 by from Excellent IRS Tax Filing thru Turbotax Turbotax provide step by step guidance in formulating the IRS Tax Return
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 2485
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Easy to input PROS: Easy to navigate menus Takes you through step by step Keeps all your records and past tax filings online Does both State and Federal taxes Free help based on AI Help section (not a live person) CONS: Some of the tax categories need better explanation (had to use Google to get further explanation) A little expensive with discount $70 federal and $40 state filing Extra $50 for MAX protection and Tax Advisor Had problems importing my tax information because my password from Schwab included a special character (-,+, /, <,>,:) Several times I had to restate my question in the help section until I got the right answer
Date published: 2021-02-24
Rated 5 out of 5 by from easy Simple and fast!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Great, Easy to work with Easy to understand. Anyone could do it by themselves.
Date published: 2021-02-24
Rated 5 out of 5 by from good great stuff awesome and easy.................................................................................
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax is wonderful and their CPAs are the best Michael my cpa was great. He made everything so simple and carefree.
Date published: 2021-02-24
Rated 2 out of 5 by from Easy to add info; difficult to change pricing I have used TurboTax over the last several years and I always think that I should have the simplest return. But it always jumps up to the Deluxe pricing. Furthermore, I clicked through all the options but didn't find an easy way to change the filing options for my state return. It was an additional $40 for no reason other than I couldn't unclick it. I think this will be the last year that I do it through Turbotax.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax is very easy to use and awesome I had a phone call with Toboris and he helped me resolve my issues right away.
Date published: 2021-02-24
Rated 5 out of 5 by from LOVE using TURBO TAX!! I love that Turbo Tax will automatically fill in the necessary info from the previous year. Saves a lot of typing. Each step, each question is easy to understand or there is an easily understood explanation just a click away.
Date published: 2021-02-24
Rated 5 out of 5 by from TURBOTAX WAS EASY AND QUICK TURBO TAX WAS SO GREAT ,EASY TO UNDERSTAND AND QUICK
Date published: 2021-02-24
Rated 5 out of 5 by from Excellent IRS Tax Filing thru Turbotax Turbotax provide step by step guidance in formulating the IRS Tax Return
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 2485