TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from so easy to use! Turbo Tax was very easy to use, and it walked me through all the exemptions that I could get, as well as any and all tax situations that related to me. Doing the State taxes was super easy as it just loaded all the information for me. Loved to e-file, and not worry about sending anything in the mail.
Date published: 2021-02-19
Rated 5 out of 5 by from so easy to follow the program covered everything I needed. This also helps when errors are recorded
Date published: 2021-02-19
Rated 5 out of 5 by from TURBO TAX IS FABULOUS Easy to navigate through the system and questions make it easy to determine qualificaitons.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is great This was my first time using Turbo Tax and it was a pleasure to use. It was easy as you went through the steps, quick and very thorough. Very easy to edit and many chances to double check your entries. I will continue to use this every year!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax was so quick and easy, I love that my info is already in the system and I only have to do a few keystrokes and then I am done!!! So easy and accurate, even with another state which was way easier than I thought.
Date published: 2021-02-19
Rated 5 out of 5 by from Good Good good good stuff . Everything was easy to understand
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is fast and simple! Simple and fast! I have never filed before and Turbo Tax made it so easy!
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax needs to correct several issues 1. Entering 1099-NEC info correctly needs to be easier including explanations how to do it. I had to spend a lot of time on the TT Community to learn to search for schedule C and then "jump to schedule C. 2. My wife & I turned 70.5 in 2020 and we contributed to charities with QCDs. The only way I could get TT to remove the QCDs from income was to fudge our DOBs to make us older. Both of these situations are simple and should have been addressed up front rather than on the fly
Date published: 2021-02-19
Rated 4 out of 5 by from Love TurboTax, Hate their fees for Self-Employed. Excellent customer service via live chat with Misty. She was extremely helpful with clearing up some confusion about the new tax laws as concerns college tuition reimbursement. Turbo Tax is an excellent tool for the average Joe to file taxes and understand them in a layman' terms" way. Especially grateful that we can opt to have the cost deducted from our returns but not happy about the added $40 up-charge to do so... If your platform is to be the easiest, most accessible, helpful, and affordable tax tool available you shouldn't be charging those of us in the lower 25%... Please omit this for us, times are hard enough!
Date published: 2021-02-19
Rated 5 out of 5 by from Fast and easy to use I'm a retired CPA and always used my firm's software in the past. This year I used Turbotax and found it very easy and comprehensive.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2290
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from so easy to use! Turbo Tax was very easy to use, and it walked me through all the exemptions that I could get, as well as any and all tax situations that related to me. Doing the State taxes was super easy as it just loaded all the information for me. Loved to e-file, and not worry about sending anything in the mail.
Date published: 2021-02-19
Rated 5 out of 5 by from so easy to follow the program covered everything I needed. This also helps when errors are recorded
Date published: 2021-02-19
Rated 5 out of 5 by from TURBO TAX IS FABULOUS Easy to navigate through the system and questions make it easy to determine qualificaitons.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is great This was my first time using Turbo Tax and it was a pleasure to use. It was easy as you went through the steps, quick and very thorough. Very easy to edit and many chances to double check your entries. I will continue to use this every year!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax was so quick and easy, I love that my info is already in the system and I only have to do a few keystrokes and then I am done!!! So easy and accurate, even with another state which was way easier than I thought.
Date published: 2021-02-19
Rated 5 out of 5 by from Good Good good good stuff . Everything was easy to understand
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is fast and simple! Simple and fast! I have never filed before and Turbo Tax made it so easy!
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax needs to correct several issues 1. Entering 1099-NEC info correctly needs to be easier including explanations how to do it. I had to spend a lot of time on the TT Community to learn to search for schedule C and then "jump to schedule C. 2. My wife & I turned 70.5 in 2020 and we contributed to charities with QCDs. The only way I could get TT to remove the QCDs from income was to fudge our DOBs to make us older. Both of these situations are simple and should have been addressed up front rather than on the fly
Date published: 2021-02-19
Rated 4 out of 5 by from Love TurboTax, Hate their fees for Self-Employed. Excellent customer service via live chat with Misty. She was extremely helpful with clearing up some confusion about the new tax laws as concerns college tuition reimbursement. Turbo Tax is an excellent tool for the average Joe to file taxes and understand them in a layman' terms" way. Especially grateful that we can opt to have the cost deducted from our returns but not happy about the added $40 up-charge to do so... If your platform is to be the easiest, most accessible, helpful, and affordable tax tool available you shouldn't be charging those of us in the lower 25%... Please omit this for us, times are hard enough!
Date published: 2021-02-19
Rated 5 out of 5 by from Fast and easy to use I'm a retired CPA and always used my firm's software in the past. This year I used Turbotax and found it very easy and comprehensive.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2290