TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Quick and easy I’ve been with turbo tax for multiple years. Takes 90% of the work off my shoulders.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is great I enjoy use turbo this last two years. I've been file my own tax and im very happy about us Turbo Tax. Thank you
Date published: 2021-02-19
Rated 1 out of 5 by from Had to pay twice to file the same return 1 time I paid for turbo tax to file my 2020 taxes. I got an error message about my return not going though, followed the help instructions to delete and redo the state to fix this message. Well low and behold I had to pay again to transmit my return. So what should have cost $40 ended up costing $120 (no way was I paying up front from my bank account again to get nothing so used the refund option). Last year using Turbotax!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Great! It was simply like my exes and easy to use which I used to be. Lol happy tax season
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax is challenging for Boomers! I engaged with Angela bc I was notified that your software did not correctly enter my NYS pension and that NYS rejected it. After trying to fix it myself, I requested a phone call. Angela was wonderful. She was patient, efficient and helped me re-file. I am very grateful. Kudos to Angela!!
Date published: 2021-02-19
Rated 2 out of 5 by from Couldnt file my state tax with Utah It is unfortunate that everything worked so well except when it finally came time for me to file for my state of Utah. The system kept saying i had an incorrect form that needed updating. I got someone on the phone to help out and she told me that the system is bugged and couldn't fix it. So i decided to print out my Utah forms and mail them off by myself. A huge tarnish on a near great experience of tax filing.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome I've used it for 3 years in a row. It's easy, it's intuitive, and when I needed help, there was a person with a pulse that talked me through the issue. I love TurboTax!
Date published: 2021-02-19
Rated 5 out of 5 by from Quick and Easy! My first time filing my own taxes was quick and easy through Turbo Tax. No stress and hassle of having to pay a professional when Turbo Tax walks you through step by step and provides any assistance that may be needed.
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent!! Been using turbo tax for the past 5 years, no problems what so ever !!
Date published: 2021-02-19
Rated 2 out of 5 by from Free is not free - Caused delays Misleading to use turbotax. Also, caused my state tax to be returned due to a software issue with turbotax.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2280
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Quick and easy I’ve been with turbo tax for multiple years. Takes 90% of the work off my shoulders.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is great I enjoy use turbo this last two years. I've been file my own tax and im very happy about us Turbo Tax. Thank you
Date published: 2021-02-19
Rated 1 out of 5 by from Had to pay twice to file the same return 1 time I paid for turbo tax to file my 2020 taxes. I got an error message about my return not going though, followed the help instructions to delete and redo the state to fix this message. Well low and behold I had to pay again to transmit my return. So what should have cost $40 ended up costing $120 (no way was I paying up front from my bank account again to get nothing so used the refund option). Last year using Turbotax!
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Great! It was simply like my exes and easy to use which I used to be. Lol happy tax season
Date published: 2021-02-19
Rated 3 out of 5 by from Turbo Tax is challenging for Boomers! I engaged with Angela bc I was notified that your software did not correctly enter my NYS pension and that NYS rejected it. After trying to fix it myself, I requested a phone call. Angela was wonderful. She was patient, efficient and helped me re-file. I am very grateful. Kudos to Angela!!
Date published: 2021-02-19
Rated 2 out of 5 by from Couldnt file my state tax with Utah It is unfortunate that everything worked so well except when it finally came time for me to file for my state of Utah. The system kept saying i had an incorrect form that needed updating. I got someone on the phone to help out and she told me that the system is bugged and couldn't fix it. So i decided to print out my Utah forms and mail them off by myself. A huge tarnish on a near great experience of tax filing.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is Awesome I've used it for 3 years in a row. It's easy, it's intuitive, and when I needed help, there was a person with a pulse that talked me through the issue. I love TurboTax!
Date published: 2021-02-19
Rated 5 out of 5 by from Quick and Easy! My first time filing my own taxes was quick and easy through Turbo Tax. No stress and hassle of having to pay a professional when Turbo Tax walks you through step by step and provides any assistance that may be needed.
Date published: 2021-02-19
Rated 5 out of 5 by from Excellent!! Been using turbo tax for the past 5 years, no problems what so ever !!
Date published: 2021-02-19
Rated 2 out of 5 by from Free is not free - Caused delays Misleading to use turbotax. Also, caused my state tax to be returned due to a software issue with turbotax.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 2280