TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from great Olga was a God Send she was very helpful, friendly and precise.
Date published: 2021-02-28
Rated 5 out of 5 by from Pretty easy to use The on-line forms were easy and straight forward to use.
Date published: 2021-02-28
Rated 5 out of 5 by from wonderful easy to use. I had a lot of changes in 2020, and Igor was incredibly helpful. He talked me through any questions I had. I filed my return with my mind at ease about any questions I had.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is professional & awesome Turbo Tax is helpful with areas that were confusing;They do a good job with security; & are very reliable!
Date published: 2021-02-28
Rated 3 out of 5 by from Several Attempts and Costs More It took me attempts with about 4 different representatives to get my taxes figured out, and I don't have that many complicating factors. We finally figured out the issue, which should have been resolvable by the first agent and not incurred an additional cost to figure out, but it cost $230 to file my taxes: a far cry from the purported "$0 filing" they advertise. I'm not sure if I will use them for my taxes next year, or go back to HR Block, which was less expensive.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Awesom Incredibly Easy, Fast and Simple. I get my refund quickly.
Date published: 2021-02-28
Rated 2 out of 5 by from Difficult Not knowing how to delete previous items that don’t apply this year i spent two days and approx. 3hours with live chat.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Easy to use! I was able to complete everything without reaching out. It worked great>
Date published: 2021-02-28
Rated 5 out of 5 by from easy and fast to use talking to sade, the live agent was super helpful she tried her best to help me and when we couldnt figure it out she directed me exactly where to go on the irs website and it was easy and quick to find. i use turbo tax every year and will continue to recommend it to my friends and family
Date published: 2021-02-28
Rated 5 out of 5 by from Great, easy to use This was a simple process, great to use.I wil use again and recommend to others.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2271
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from great Olga was a God Send she was very helpful, friendly and precise.
Date published: 2021-02-28
Rated 5 out of 5 by from Pretty easy to use The on-line forms were easy and straight forward to use.
Date published: 2021-02-28
Rated 5 out of 5 by from wonderful easy to use. I had a lot of changes in 2020, and Igor was incredibly helpful. He talked me through any questions I had. I filed my return with my mind at ease about any questions I had.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is professional & awesome Turbo Tax is helpful with areas that were confusing;They do a good job with security; & are very reliable!
Date published: 2021-02-28
Rated 3 out of 5 by from Several Attempts and Costs More It took me attempts with about 4 different representatives to get my taxes figured out, and I don't have that many complicating factors. We finally figured out the issue, which should have been resolvable by the first agent and not incurred an additional cost to figure out, but it cost $230 to file my taxes: a far cry from the purported "$0 filing" they advertise. I'm not sure if I will use them for my taxes next year, or go back to HR Block, which was less expensive.
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Awesom Incredibly Easy, Fast and Simple. I get my refund quickly.
Date published: 2021-02-28
Rated 2 out of 5 by from Difficult Not knowing how to delete previous items that don’t apply this year i spent two days and approx. 3hours with live chat.
Date published: 2021-02-28
Rated 5 out of 5 by from Very Easy to use! I was able to complete everything without reaching out. It worked great>
Date published: 2021-02-28
Rated 5 out of 5 by from easy and fast to use talking to sade, the live agent was super helpful she tried her best to help me and when we couldnt figure it out she directed me exactly where to go on the irs website and it was easy and quick to find. i use turbo tax every year and will continue to recommend it to my friends and family
Date published: 2021-02-28
Rated 5 out of 5 by from Great, easy to use This was a simple process, great to use.I wil use again and recommend to others.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 2271