TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by
LPNlife 2003 love me from
They are good
They try to help everyone you as much as possible if you need it. I didn’t need any help this year
Date published: 2023-02-01
Rated 5 out of 5 by
Doctor Who from
quick and easy
I enjoy using TurboTax because it's always quick and easy for the most part. I'll be back next year!
Date published: 2023-02-01
Rated 5 out of 5 by
KarLew from
I'm crying.... but happy tears!
Turbotax almost made doing my tax return fun. I ran in to an issue and thought "this is why I need to pay someone else to do my taxes." Instead, I tried the live chat. I got a call from "David in Oklahoma" (shout out to David- he was AWESOME!) . Within 10 minutes he figured it all out for me. And less than 5 minutes after that... my taxes were filed. All done, and I couldn't be happier.
Date published: 2023-02-01
Rated 2 out of 5 by
Jimbo the first from
Worse year of filing with Turbo Tax since 2014
Used Deluxe since 2014. This year could not download brokerage account information. Upgraded to Premium. But every time I tried, it always was still Deluxe. So I filed for a refund for Premium, and had to enter several forms of information by hand. Worse year of filing in decades.
Date published: 2023-02-01
Rated 5 out of 5 by
Hymes19 from
8 years and counting!!
Great service! Quick , easy and straight to the point.
Date published: 2023-02-01
Rated 5 out of 5 by
sjsonger from
TurboTax for retired.
It's very simple and economical for a retired couple.
Date published: 2023-02-01
Rated 5 out of 5 by
Feb 2023 from
Love Turbo Tax
Turbo Tax makes it easy to file and i use it every year!
Date published: 2023-02-01
Rated 2 out of 5 by
Wendy good chat bad from
Help was good, the chat interface was NOT
The person i spoke with was helpful, but every single time i pressed enter to submit a line of text into the chat, it scrolled up to a previous portion of the chat. it happened when the expert entered text into the the chat as well. incredibly annoying
Date published: 2023-02-01
Rated 5 out of 5 by
50btripn from
easy to use and navigate
Been using TT for 4 years now. Easy to use. Haven't been audited (yet) so I can't comment of the MAX protection I purchased.
Date published: 2023-02-01
Rated 5 out of 5 by
lyatristain from
im always satisfy with the service
ive done my taxes with turbo tax for 5 years and its been the easiest.
All TurboTax® Offerings Reviews - Page 2242
Date published: 2023-02-01
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
LPNlife 2003 love me from
They are good
They try to help everyone you as much as possible if you need it. I didn’t need any help this year
Date published: 2023-02-01
Rated 5 out of 5 by
Doctor Who from
quick and easy
I enjoy using TurboTax because it's always quick and easy for the most part. I'll be back next year!
Date published: 2023-02-01
Rated 5 out of 5 by
KarLew from
I'm crying.... but happy tears!
Turbotax almost made doing my tax return fun. I ran in to an issue and thought "this is why I need to pay someone else to do my taxes." Instead, I tried the live chat. I got a call from "David in Oklahoma" (shout out to David- he was AWESOME!) . Within 10 minutes he figured it all out for me. And less than 5 minutes after that... my taxes were filed. All done, and I couldn't be happier.
Date published: 2023-02-01
Rated 2 out of 5 by
Jimbo the first from
Worse year of filing with Turbo Tax since 2014
Used Deluxe since 2014. This year could not download brokerage account information. Upgraded to Premium. But every time I tried, it always was still Deluxe. So I filed for a refund for Premium, and had to enter several forms of information by hand. Worse year of filing in decades.
Date published: 2023-02-01
Rated 5 out of 5 by
Hymes19 from
8 years and counting!!
Great service! Quick , easy and straight to the point.
Date published: 2023-02-01
Rated 5 out of 5 by
sjsonger from
TurboTax for retired.
It's very simple and economical for a retired couple.
Date published: 2023-02-01
Rated 5 out of 5 by
Feb 2023 from
Love Turbo Tax
Turbo Tax makes it easy to file and i use it every year!
Date published: 2023-02-01
Rated 2 out of 5 by
Wendy good chat bad from
Help was good, the chat interface was NOT
The person i spoke with was helpful, but every single time i pressed enter to submit a line of text into the chat, it scrolled up to a previous portion of the chat. it happened when the expert entered text into the the chat as well. incredibly annoying
Date published: 2023-02-01
Rated 5 out of 5 by
50btripn from
easy to use and navigate
Been using TT for 4 years now. Easy to use. Haven't been audited (yet) so I can't comment of the MAX protection I purchased.
Date published: 2023-02-01
Rated 5 out of 5 by
lyatristain from
im always satisfy with the service
ive done my taxes with turbo tax for 5 years and its been the easiest.
All TurboTax® Offerings Reviews - Page 2242
Date published: 2023-02-01