TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from They are good They try to help everyone you as much as possible if you need it. I didn’t need any help this year
Date published: 2023-02-01
Rated 5 out of 5 by from quick and easy I enjoy using TurboTax because it's always quick and easy for the most part. I'll be back next year!
Date published: 2023-02-01
Rated 5 out of 5 by from I'm crying.... but happy tears! Turbotax almost made doing my tax return fun. I ran in to an issue and thought "this is why I need to pay someone else to do my taxes." Instead, I tried the live chat. I got a call from "David in Oklahoma" (shout out to David- he was AWESOME!) . Within 10 minutes he figured it all out for me. And less than 5 minutes after that... my taxes were filed. All done, and I couldn't be happier.
Date published: 2023-02-01
Rated 2 out of 5 by from Worse year of filing with Turbo Tax since 2014 Used Deluxe since 2014. This year could not download brokerage account information. Upgraded to Premium. But every time I tried, it always was still Deluxe. So I filed for a refund for Premium, and had to enter several forms of information by hand. Worse year of filing in decades.
Date published: 2023-02-01
Rated 5 out of 5 by from 8 years and counting!! Great service! Quick , easy and straight to the point.
Date published: 2023-02-01
Rated 5 out of 5 by from TurboTax for retired. It's very simple and economical for a retired couple.
Date published: 2023-02-01
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes it easy to file and i use it every year!
Date published: 2023-02-01
Rated 2 out of 5 by from Help was good, the chat interface was NOT The person i spoke with was helpful, but every single time i pressed enter to submit a line of text into the chat, it scrolled up to a previous portion of the chat. it happened when the expert entered text into the the chat as well. incredibly annoying
Date published: 2023-02-01
Rated 5 out of 5 by from easy to use and navigate Been using TT for 4 years now. Easy to use. Haven't been audited (yet) so I can't comment of the MAX protection I purchased.
Date published: 2023-02-01
Rated 5 out of 5 by from im always satisfy with the service ive done my taxes with turbo tax for 5 years and its been the easiest.
Date published: 2023-02-01
All TurboTax® Offerings Reviews - Page 2242
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from They are good They try to help everyone you as much as possible if you need it. I didn’t need any help this year
Date published: 2023-02-01
Rated 5 out of 5 by from quick and easy I enjoy using TurboTax because it's always quick and easy for the most part. I'll be back next year!
Date published: 2023-02-01
Rated 5 out of 5 by from I'm crying.... but happy tears! Turbotax almost made doing my tax return fun. I ran in to an issue and thought "this is why I need to pay someone else to do my taxes." Instead, I tried the live chat. I got a call from "David in Oklahoma" (shout out to David- he was AWESOME!) . Within 10 minutes he figured it all out for me. And less than 5 minutes after that... my taxes were filed. All done, and I couldn't be happier.
Date published: 2023-02-01
Rated 2 out of 5 by from Worse year of filing with Turbo Tax since 2014 Used Deluxe since 2014. This year could not download brokerage account information. Upgraded to Premium. But every time I tried, it always was still Deluxe. So I filed for a refund for Premium, and had to enter several forms of information by hand. Worse year of filing in decades.
Date published: 2023-02-01
Rated 5 out of 5 by from 8 years and counting!! Great service! Quick , easy and straight to the point.
Date published: 2023-02-01
Rated 5 out of 5 by from TurboTax for retired. It's very simple and economical for a retired couple.
Date published: 2023-02-01
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes it easy to file and i use it every year!
Date published: 2023-02-01
Rated 2 out of 5 by from Help was good, the chat interface was NOT The person i spoke with was helpful, but every single time i pressed enter to submit a line of text into the chat, it scrolled up to a previous portion of the chat. it happened when the expert entered text into the the chat as well. incredibly annoying
Date published: 2023-02-01
Rated 5 out of 5 by from easy to use and navigate Been using TT for 4 years now. Easy to use. Haven't been audited (yet) so I can't comment of the MAX protection I purchased.
Date published: 2023-02-01
Rated 5 out of 5 by from im always satisfy with the service ive done my taxes with turbo tax for 5 years and its been the easiest.
Date published: 2023-02-01
All TurboTax® Offerings Reviews - Page 2242