TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Makes it simple Turbo Tax makes doing taxes easy. With the help of the agents They go through every detail so you don't miss anything. GOT TO LOVE TURBO TAX.
Date published: 2023-01-24
Rated 5 out of 5 by from TURBOTAX is GREAT! TURBOTAX made it quick, simple, and easy to use so anyone, like me, can file with ease and confidence!
Date published: 2023-01-24
Rated 5 out of 5 by from It was quick and easy, and the experts were great! I called for help on 3 occasions, and all three experts were wonderful. Their names were Kaneesha, Rosalee, and Evelyn. All 3 were professional, kind, patient, and very informative. Each one helped me get untangled from the messes I got myself into! As a retired teacher and principal, these were qualities I appreciated very much.
Date published: 2023-01-24
Rated 5 out of 5 by from Fast and efficient This process couldn't be quicker or more efficient.
Date published: 2023-01-24
Rated 5 out of 5 by from Easy to use Using Turbo Tax was efficient, quick, and easy to manuever.
Date published: 2023-01-24
Rated 4 out of 5 by from Turbotax to the rescue last year i had a tough time, this round is better.
Date published: 2023-01-24
Rated 5 out of 5 by from Tax Clarity!!! I have been using turbo tax for the past 8 years and it is excellent. Very quick tools helps me be in control and have a better understanding of my taxes.
Date published: 2023-01-24
Rated 5 out of 5 by from Super Simple Everything was easy, and had plenty of assistance when needed!
Date published: 2023-01-24
Rated 5 out of 5 by from Awesome The best way to file your taxes and it's very simple and easy I love it I don't have to worry about leave the house best decision I ever made
Date published: 2023-01-24
Rated 1 out of 5 by from This software is so glitchy! You guys try to upsell to other intuit products every page. Then you try to get me to open a checking account with Credit Karma. Fine. Then you try to get me to do the advance refund. Great. After I opt for that, I first got an alert on TurboTax that "Congratulations, you qualify." Then I had to go to a popup site that wouldn't let me type in a number. I eventually figured out I could type the number in notepad and then copy/paste it into the field. Then it needed me to type in the verification number. That didn't work unless I copy/pasted it as well. Then I got back to TurboTax only to hear that I actually wasn't approved but I could still use my Credit Karma account to receive my refund. Five days early, no less. I don't trust that to happen without a glitch. I don't feel comfortable banking with your site and will be closing the account. My credit is currently garbage any way, so it's no loss to your company. Just fix your software. Taxes suck enough without having to deal with this trash software. The Tax professional I worked with was awesome, though. Super knowledgeable and helpful.
Date published: 2023-01-24
All TurboTax® Offerings Reviews - Page 2116
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Makes it simple Turbo Tax makes doing taxes easy. With the help of the agents They go through every detail so you don't miss anything. GOT TO LOVE TURBO TAX.
Date published: 2023-01-24
Rated 5 out of 5 by from TURBOTAX is GREAT! TURBOTAX made it quick, simple, and easy to use so anyone, like me, can file with ease and confidence!
Date published: 2023-01-24
Rated 5 out of 5 by from It was quick and easy, and the experts were great! I called for help on 3 occasions, and all three experts were wonderful. Their names were Kaneesha, Rosalee, and Evelyn. All 3 were professional, kind, patient, and very informative. Each one helped me get untangled from the messes I got myself into! As a retired teacher and principal, these were qualities I appreciated very much.
Date published: 2023-01-24
Rated 5 out of 5 by from Fast and efficient This process couldn't be quicker or more efficient.
Date published: 2023-01-24
Rated 5 out of 5 by from Easy to use Using Turbo Tax was efficient, quick, and easy to manuever.
Date published: 2023-01-24
Rated 4 out of 5 by from Turbotax to the rescue last year i had a tough time, this round is better.
Date published: 2023-01-24
Rated 5 out of 5 by from Tax Clarity!!! I have been using turbo tax for the past 8 years and it is excellent. Very quick tools helps me be in control and have a better understanding of my taxes.
Date published: 2023-01-24
Rated 5 out of 5 by from Super Simple Everything was easy, and had plenty of assistance when needed!
Date published: 2023-01-24
Rated 5 out of 5 by from Awesome The best way to file your taxes and it's very simple and easy I love it I don't have to worry about leave the house best decision I ever made
Date published: 2023-01-24
Rated 1 out of 5 by from This software is so glitchy! You guys try to upsell to other intuit products every page. Then you try to get me to open a checking account with Credit Karma. Fine. Then you try to get me to do the advance refund. Great. After I opt for that, I first got an alert on TurboTax that "Congratulations, you qualify." Then I had to go to a popup site that wouldn't let me type in a number. I eventually figured out I could type the number in notepad and then copy/paste it into the field. Then it needed me to type in the verification number. That didn't work unless I copy/pasted it as well. Then I got back to TurboTax only to hear that I actually wasn't approved but I could still use my Credit Karma account to receive my refund. Five days early, no less. I don't trust that to happen without a glitch. I don't feel comfortable banking with your site and will be closing the account. My credit is currently garbage any way, so it's no loss to your company. Just fix your software. Taxes suck enough without having to deal with this trash software. The Tax professional I worked with was awesome, though. Super knowledgeable and helpful.
Date published: 2023-01-24
All TurboTax® Offerings Reviews - Page 2116