TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Too "dumbed down" I've been using TurboTax for 30 years. Since Intuit got ahold of it, it's gone down hill in its flexibility. E.g. I cannot look at and enter data directly into the tax forms (as I once could). This year I had to call Help for the first time ever, just to get around the dumbed down interface. I needed to add a 1099-NEC to my wife's self-employment after I had completed the self-employment entries and hit Done. No way to go back in to add it. Had to create a bogus second line of business for her.
Date published: 2021-02-21
Rated 5 out of 5 by from exactly what I was looking for GREAT JOB. IT WAS GREAT, I RECOMENDED TO ANYONE TO FILE THEIR TAXES
Date published: 2021-02-21
Rated 3 out of 5 by from why can't this be on line? I don't understand why turbotax business isn't on-line with the rest of the suite. the requirement to download a quickbooks, and then transfer my online quickbooks was too annoying to follow through. I ended up entering manually.
Date published: 2021-02-21
Rated 3 out of 5 by from TurboTax is good but costs too much! Why should it cost $120 when I input all the information and it’s not that much info.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy and Fast Turbotax is easy and explains anything I needed help on with a quick click on the "?" I highly recommend using this site to file your return.
Date published: 2021-02-21
Rated 1 out of 5 by from Really bad experience this year Spoke with a few techs who could never resolve my problem with deleting a form. I have very complicated taxes and rather than them fixing the glitch, they told me to start over on my taxes. Then I had a supervisor "hang up" on me via chat.
Date published: 2021-02-21
Rated 1 out of 5 by from Misleading you mislead me by making it seem that i couldnt finish my taxes with the free version that i have been using every single year that i have been working have had to file taxes. so halfway through doing my taxes it gives me the impression that im not going to be able to finish my taxes unless i upgrade to the next version for only 40 dollars, so i think fine no big deal. But then i realized by the end of me finishing my taxes i was basically mislead again by the price and ended up paying a total of $125. So, im truly upset that i was taken advantage of and hope that you realize that people look to you guys for your free service because they truly need it for all that it offers.
Date published: 2021-02-21
Rated 4 out of 5 by from Expected outcome Long time user. Accomplished E-file in an afternoon. Only difficulty was going straight to where I left off. Need bookmarks on each page.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is awesome Thank you for helping respond to my questions and making it so easy!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is Awesome It was a beautiful experience. It was very easy and helpful throughout the process.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 2076
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Too "dumbed down" I've been using TurboTax for 30 years. Since Intuit got ahold of it, it's gone down hill in its flexibility. E.g. I cannot look at and enter data directly into the tax forms (as I once could). This year I had to call Help for the first time ever, just to get around the dumbed down interface. I needed to add a 1099-NEC to my wife's self-employment after I had completed the self-employment entries and hit Done. No way to go back in to add it. Had to create a bogus second line of business for her.
Date published: 2021-02-21
Rated 5 out of 5 by from exactly what I was looking for GREAT JOB. IT WAS GREAT, I RECOMENDED TO ANYONE TO FILE THEIR TAXES
Date published: 2021-02-21
Rated 3 out of 5 by from why can't this be on line? I don't understand why turbotax business isn't on-line with the rest of the suite. the requirement to download a quickbooks, and then transfer my online quickbooks was too annoying to follow through. I ended up entering manually.
Date published: 2021-02-21
Rated 3 out of 5 by from TurboTax is good but costs too much! Why should it cost $120 when I input all the information and it’s not that much info.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy and Fast Turbotax is easy and explains anything I needed help on with a quick click on the "?" I highly recommend using this site to file your return.
Date published: 2021-02-21
Rated 1 out of 5 by from Really bad experience this year Spoke with a few techs who could never resolve my problem with deleting a form. I have very complicated taxes and rather than them fixing the glitch, they told me to start over on my taxes. Then I had a supervisor "hang up" on me via chat.
Date published: 2021-02-21
Rated 1 out of 5 by from Misleading you mislead me by making it seem that i couldnt finish my taxes with the free version that i have been using every single year that i have been working have had to file taxes. so halfway through doing my taxes it gives me the impression that im not going to be able to finish my taxes unless i upgrade to the next version for only 40 dollars, so i think fine no big deal. But then i realized by the end of me finishing my taxes i was basically mislead again by the price and ended up paying a total of $125. So, im truly upset that i was taken advantage of and hope that you realize that people look to you guys for your free service because they truly need it for all that it offers.
Date published: 2021-02-21
Rated 4 out of 5 by from Expected outcome Long time user. Accomplished E-file in an afternoon. Only difficulty was going straight to where I left off. Need bookmarks on each page.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo tax is awesome Thank you for helping respond to my questions and making it so easy!
Date published: 2021-02-21
Rated 5 out of 5 by from Turbotax is Awesome It was a beautiful experience. It was very easy and helpful throughout the process.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 2076