TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is excellent and easy to use I would recommend Turbo Tax to someone else, as it was easy to use and has great reminders built in
Date published: 2023-01-29
Rated 5 out of 5 by from TurboTax is great! This process is simple just like I like it. Thanks
Date published: 2023-01-29
Rated 2 out of 5 by from Rejected I've been using TurboTax for years now, and it has generally been a good experience. This year however was different. My tax return was rejected because of a processing error. I spoke with customer service, and they are working to fix the glitch, but the statement says "wait a few weeks" and try again. This is completely unacceptable, especially when I'm paying over $300. Also, my estimated return dropped suddenly by $3000 when I "corrected" a box during the review....with no explanation, and no way to replicate. Sadly, this will be the last year I use TurboTax.
Date published: 2023-01-29
Rated 3 out of 5 by from ok my experience was pretty good. This was my third year use this system.
Date published: 2023-01-29
Rated 5 out of 5 by from Turbo is fast and very easy to manage Very easy to manage and keep track of your personal information
Date published: 2023-01-29
Rated 5 out of 5 by from Good Easy to use, though it needs to be clear on the cost if you don't use their live services. It makes you panic until you realize you did not supply a credit card to charge, so you were not charged anything.
Date published: 2023-01-29
Rated 5 out of 5 by from Turbo Tax is amazing I switched to Turbo Tax three years ago. Everything is explained so its simple and quick.
Date published: 2023-01-29
Rated 5 out of 5 by from Turbo Tax is great I had a little more complicated return this year in that I needed to file a 1095-A for Health Insurance subsidies. Turbo Tax made this process very easy and straight forward.
Date published: 2023-01-29
Rated 5 out of 5 by from Thank you! First time Doing my taxes on my own and was super easy ! Thank you!
Date published: 2023-01-29
Rated 5 out of 5 by from turbo tax is user friendly and fast I always have a great experience when using turbo tax
Date published: 2023-01-29
All TurboTax® Offerings Reviews - Page 2049
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is excellent and easy to use I would recommend Turbo Tax to someone else, as it was easy to use and has great reminders built in
Date published: 2023-01-29
Rated 5 out of 5 by from TurboTax is great! This process is simple just like I like it. Thanks
Date published: 2023-01-29
Rated 2 out of 5 by from Rejected I've been using TurboTax for years now, and it has generally been a good experience. This year however was different. My tax return was rejected because of a processing error. I spoke with customer service, and they are working to fix the glitch, but the statement says "wait a few weeks" and try again. This is completely unacceptable, especially when I'm paying over $300. Also, my estimated return dropped suddenly by $3000 when I "corrected" a box during the review....with no explanation, and no way to replicate. Sadly, this will be the last year I use TurboTax.
Date published: 2023-01-29
Rated 3 out of 5 by from ok my experience was pretty good. This was my third year use this system.
Date published: 2023-01-29
Rated 5 out of 5 by from Turbo is fast and very easy to manage Very easy to manage and keep track of your personal information
Date published: 2023-01-29
Rated 5 out of 5 by from Good Easy to use, though it needs to be clear on the cost if you don't use their live services. It makes you panic until you realize you did not supply a credit card to charge, so you were not charged anything.
Date published: 2023-01-29
Rated 5 out of 5 by from Turbo Tax is amazing I switched to Turbo Tax three years ago. Everything is explained so its simple and quick.
Date published: 2023-01-29
Rated 5 out of 5 by from Turbo Tax is great I had a little more complicated return this year in that I needed to file a 1095-A for Health Insurance subsidies. Turbo Tax made this process very easy and straight forward.
Date published: 2023-01-29
Rated 5 out of 5 by from Thank you! First time Doing my taxes on my own and was super easy ! Thank you!
Date published: 2023-01-29
Rated 5 out of 5 by from turbo tax is user friendly and fast I always have a great experience when using turbo tax
Date published: 2023-01-29
All TurboTax® Offerings Reviews - Page 2049