TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
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Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
w dog lover from
I love Turbo Tax!
I am a long time user of Turbo tax. It is user friendly, efficient and reasonably priced.
Date published: 2021-02-22
Rated 5 out of 5 by
Mattyb98 from
Easy to use
The walkthrough is exceptional and its super fast!
Date published: 2021-02-22
Rated 5 out of 5 by
TimmyG53 from
Easy and quick
Held my hand and walked me thru every step. Wonderful!
Date published: 2021-02-22
Rated 3 out of 5 by
chrish2 from
Easy, but a little frustrating.
The platform and software that TurboTax provides made it very easy to file my taxes, but I was a little upset to find out that it wasn't free to file like it seemed to be advertised. Ishmaella at customer service was able to explain why I was charged and even gave me a discount for filing, but I think it should be posted somewhere that if you make more than the determined amount of money in a year it is not free to file. Just a little more transparency in the advertising would've made this a 5 star experience.
Date published: 2021-02-22
Rated 5 out of 5 by
Robert Sim from
Turbo Tax is awesome
The live expert was awesome .She was polite and knew what she was doing. She needs a raise
Date published: 2021-02-22
Rated 1 out of 5 by
Ja115 from
Last year for TurboTax
I didn't mind when they made me upgrade a few years back. $40, no problem. Now it's $120? I'll go elsewhere
Date published: 2021-02-22
Rated 5 out of 5 by
Bubba58 from
very easy to follow
it was nice,very to follow allow with the instructions you are given
Date published: 2021-02-22
Rated 5 out of 5 by
ChristianBB from
So easy... Best move I ever made!
Love this product! I will be coming back next year!
Date published: 2021-02-22
Rated 2 out of 5 by
DLFsr from
Not customer friendly.
Had an issue with two questions I believe were malfunctions of the filing process. Tried to ask a question but just kept getting automated responses. Tried to contact a human being but must pay an additional fee. Why should I have to pay a fee for their possible malfunction. Had to jury rig question to continue with filing. Also was no mention of additional fee for paying Turbo Tax thru refund until end of process. Don't like surprises.
Date published: 2021-02-22
Rated 3 out of 5 by
gotta do it from
turbo tax is fine
Not easy to follow. can be confusing at times. It's costly.
All TurboTax® Offerings Reviews - Page 1991
Date published: 2021-02-22
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
w dog lover from
I love Turbo Tax!
I am a long time user of Turbo tax. It is user friendly, efficient and reasonably priced.
Date published: 2021-02-22
Rated 5 out of 5 by
Mattyb98 from
Easy to use
The walkthrough is exceptional and its super fast!
Date published: 2021-02-22
Rated 5 out of 5 by
TimmyG53 from
Easy and quick
Held my hand and walked me thru every step. Wonderful!
Date published: 2021-02-22
Rated 3 out of 5 by
chrish2 from
Easy, but a little frustrating.
The platform and software that TurboTax provides made it very easy to file my taxes, but I was a little upset to find out that it wasn't free to file like it seemed to be advertised. Ishmaella at customer service was able to explain why I was charged and even gave me a discount for filing, but I think it should be posted somewhere that if you make more than the determined amount of money in a year it is not free to file. Just a little more transparency in the advertising would've made this a 5 star experience.
Date published: 2021-02-22
Rated 5 out of 5 by
Robert Sim from
Turbo Tax is awesome
The live expert was awesome .She was polite and knew what she was doing. She needs a raise
Date published: 2021-02-22
Rated 1 out of 5 by
Ja115 from
Last year for TurboTax
I didn't mind when they made me upgrade a few years back. $40, no problem. Now it's $120? I'll go elsewhere
Date published: 2021-02-22
Rated 5 out of 5 by
Bubba58 from
very easy to follow
it was nice,very to follow allow with the instructions you are given
Date published: 2021-02-22
Rated 5 out of 5 by
ChristianBB from
So easy... Best move I ever made!
Love this product! I will be coming back next year!
Date published: 2021-02-22
Rated 2 out of 5 by
DLFsr from
Not customer friendly.
Had an issue with two questions I believe were malfunctions of the filing process. Tried to ask a question but just kept getting automated responses. Tried to contact a human being but must pay an additional fee. Why should I have to pay a fee for their possible malfunction. Had to jury rig question to continue with filing. Also was no mention of additional fee for paying Turbo Tax thru refund until end of process. Don't like surprises.
Date published: 2021-02-22
Rated 3 out of 5 by
gotta do it from
turbo tax is fine
Not easy to follow. can be confusing at times. It's costly.
All TurboTax® Offerings Reviews - Page 1991
Date published: 2021-02-22