TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Life Changes
Prior year tax prep
Married life
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Select all that apply to find reviewers similar to you.
Life Changes
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 2 out of 5 by
KM2021 from
The customer service is awful
I paid for the turbotax live deluxe version as I thought it would help make the process easier, but really it was a waste of money. There were multiple occasions when I would ask a question to a live agent, only to wait in line for 20-30 minutes before an agent would contact me. Once the agent did respond, I would again have to wait as they had to look up information because they didn't know the answer or they would just end the chat/phone call, in which I would have to get back in line and wait another 20-30 minutes. The description was also very misleading as it stated that a CPA or tax expert would do a final review, but instead it was just a generated review. Overall, the live version in my opinion was a waste of money and I was very disappointed. The only reason I use turbotax is because filing is much simpler as information from the previous year is carried over, but next year I will being opting for the free version.
Date published: 2021-02-28
Rated 5 out of 5 by
Nikolas9899 from
Turtotax awesome and fast
I very much enjoyed this site! Very fast and secure would recommend to others.
Date published: 2021-02-28
Rated 5 out of 5 by
Jshack91 from
Awesome!
Very simple & easy, I decided to do this route to save being around people
Date published: 2021-02-28
Rated 4 out of 5 by
Jenni1112 from
Makes it easy
Simple and takes you step by step. Thankful my dad has used this!
Date published: 2021-02-28
Rated 5 out of 5 by
jefisher from
Turbo Tax is great!
Turbo Tax makes filing tax returns so easy. Even with a lot of information to enter, it only took me a couple of hours.
Date published: 2021-02-28
Rated 5 out of 5 by
Jeannie70722 from
User Friendly
The program is user friendly and the retrieval feature of all the necessary documents to automatically fill in the proper forms is great! Thanks!
Date published: 2021-02-28
Rated 4 out of 5 by
OKI03 from
Turbo tax was complicated this year
She was helpful in locating the information and fixing the issue.
Date published: 2021-02-28
Rated 5 out of 5 by
iannos from
Modestly convoluted - but gets the job done
Very positive That's why I come back each year. OK?
Date published: 2021-02-28
Rated 5 out of 5 by
debat21 from
TURBO TAX IS VERY EASY
tt ALWAYS WALKS ME THROUGH ALL THE SITUATIONS AND PROMPTS INPUT WHERE APPLICABLE
Date published: 2021-02-28
Rated 5 out of 5 by
bigbooco22 from
Turbo Tax is Great
Live Assistance is Great, the price to file is affordable.
All TurboTax® Offerings Reviews - Page 1888
Date published: 2021-02-28
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 2 out of 5 by
KM2021 from
The customer service is awful
I paid for the turbotax live deluxe version as I thought it would help make the process easier, but really it was a waste of money. There were multiple occasions when I would ask a question to a live agent, only to wait in line for 20-30 minutes before an agent would contact me. Once the agent did respond, I would again have to wait as they had to look up information because they didn't know the answer or they would just end the chat/phone call, in which I would have to get back in line and wait another 20-30 minutes. The description was also very misleading as it stated that a CPA or tax expert would do a final review, but instead it was just a generated review. Overall, the live version in my opinion was a waste of money and I was very disappointed. The only reason I use turbotax is because filing is much simpler as information from the previous year is carried over, but next year I will being opting for the free version.
Date published: 2021-02-28
Rated 5 out of 5 by
Nikolas9899 from
Turtotax awesome and fast
I very much enjoyed this site! Very fast and secure would recommend to others.
Date published: 2021-02-28
Rated 5 out of 5 by
Jshack91 from
Awesome!
Very simple & easy, I decided to do this route to save being around people
Date published: 2021-02-28
Rated 4 out of 5 by
Jenni1112 from
Makes it easy
Simple and takes you step by step. Thankful my dad has used this!
Date published: 2021-02-28
Rated 5 out of 5 by
jefisher from
Turbo Tax is great!
Turbo Tax makes filing tax returns so easy. Even with a lot of information to enter, it only took me a couple of hours.
Date published: 2021-02-28
Rated 5 out of 5 by
Jeannie70722 from
User Friendly
The program is user friendly and the retrieval feature of all the necessary documents to automatically fill in the proper forms is great! Thanks!
Date published: 2021-02-28
Rated 4 out of 5 by
OKI03 from
Turbo tax was complicated this year
She was helpful in locating the information and fixing the issue.
Date published: 2021-02-28
Rated 5 out of 5 by
iannos from
Modestly convoluted - but gets the job done
Very positive That's why I come back each year. OK?
Date published: 2021-02-28
Rated 5 out of 5 by
debat21 from
TURBO TAX IS VERY EASY
tt ALWAYS WALKS ME THROUGH ALL THE SITUATIONS AND PROMPTS INPUT WHERE APPLICABLE
Date published: 2021-02-28
Rated 5 out of 5 by
bigbooco22 from
Turbo Tax is Great
Live Assistance is Great, the price to file is affordable.
All TurboTax® Offerings Reviews - Page 1888
Date published: 2021-02-28