TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from The customer service is awful I paid for the turbotax live deluxe version as I thought it would help make the process easier, but really it was a waste of money. There were multiple occasions when I would ask a question to a live agent, only to wait in line for 20-30 minutes before an agent would contact me. Once the agent did respond, I would again have to wait as they had to look up information because they didn't know the answer or they would just end the chat/phone call, in which I would have to get back in line and wait another 20-30 minutes. The description was also very misleading as it stated that a CPA or tax expert would do a final review, but instead it was just a generated review. Overall, the live version in my opinion was a waste of money and I was very disappointed. The only reason I use turbotax is because filing is much simpler as information from the previous year is carried over, but next year I will being opting for the free version.
Date published: 2021-02-28
Rated 5 out of 5 by from Turtotax awesome and fast I very much enjoyed this site! Very fast and secure would recommend to others.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome! Very simple & easy, I decided to do this route to save being around people
Date published: 2021-02-28
Rated 4 out of 5 by from Makes it easy Simple and takes you step by step. Thankful my dad has used this!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax makes filing tax returns so easy. Even with a lot of information to enter, it only took me a couple of hours.
Date published: 2021-02-28
Rated 5 out of 5 by from User Friendly The program is user friendly and the retrieval feature of all the necessary documents to automatically fill in the proper forms is great! Thanks!
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo tax was complicated this year She was helpful in locating the information and fixing the issue.
Date published: 2021-02-28
Rated 5 out of 5 by from Modestly convoluted - but gets the job done Very positive That's why I come back each year. OK?
Date published: 2021-02-28
Rated 5 out of 5 by from TURBO TAX IS VERY EASY tt ALWAYS WALKS ME THROUGH ALL THE SITUATIONS AND PROMPTS INPUT WHERE APPLICABLE
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Great Live Assistance is Great, the price to file is affordable.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1888
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from The customer service is awful I paid for the turbotax live deluxe version as I thought it would help make the process easier, but really it was a waste of money. There were multiple occasions when I would ask a question to a live agent, only to wait in line for 20-30 minutes before an agent would contact me. Once the agent did respond, I would again have to wait as they had to look up information because they didn't know the answer or they would just end the chat/phone call, in which I would have to get back in line and wait another 20-30 minutes. The description was also very misleading as it stated that a CPA or tax expert would do a final review, but instead it was just a generated review. Overall, the live version in my opinion was a waste of money and I was very disappointed. The only reason I use turbotax is because filing is much simpler as information from the previous year is carried over, but next year I will being opting for the free version.
Date published: 2021-02-28
Rated 5 out of 5 by from Turtotax awesome and fast I very much enjoyed this site! Very fast and secure would recommend to others.
Date published: 2021-02-28
Rated 5 out of 5 by from Awesome! Very simple & easy, I decided to do this route to save being around people
Date published: 2021-02-28
Rated 4 out of 5 by from Makes it easy Simple and takes you step by step. Thankful my dad has used this!
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax makes filing tax returns so easy. Even with a lot of information to enter, it only took me a couple of hours.
Date published: 2021-02-28
Rated 5 out of 5 by from User Friendly The program is user friendly and the retrieval feature of all the necessary documents to automatically fill in the proper forms is great! Thanks!
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo tax was complicated this year She was helpful in locating the information and fixing the issue.
Date published: 2021-02-28
Rated 5 out of 5 by from Modestly convoluted - but gets the job done Very positive That's why I come back each year. OK?
Date published: 2021-02-28
Rated 5 out of 5 by from TURBO TAX IS VERY EASY tt ALWAYS WALKS ME THROUGH ALL THE SITUATIONS AND PROMPTS INPUT WHERE APPLICABLE
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax is Great Live Assistance is Great, the price to file is affordable.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1888