TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Good It was good to do my takes myself with the help of the computer.
Date published: 2023-04-17
Rated 4 out of 5 by from Helpful Live Chat Agents Turbotax was helpful walking through the process and made is easy to enter my business records. Their live agent chat was also helpful when I wanted to clarify that I hadn't missed any steps due to changes, such as needing to purchase a new vehicle for work transportation mid-year.
Date published: 2023-04-17
Rated 5 out of 5 by from Easier and faster every year! Every year this gets easier and faster and less stressful. More and more docs can be pulled in automatically and wow what a difference!
Date published: 2023-04-17
Rated 5 out of 5 by from i liked using turbo tax i have never done my own taxes before. this was kinda easy except for tring to log into it
Date published: 2023-04-17
Rated 5 out of 5 by from User friendly and helpful User friendly and helpful. Easy to follow instructions.
Date published: 2023-04-17
Rated 5 out of 5 by from HIGHLY RECOMEMENDED AND VERY EASY TO DO I LOVE THE WALK-THROUGH PROCESS AND REMIDERS. I appreciate the experts on hand if needed. Love the tax breaks and expense categories.
Date published: 2023-04-17
Rated 5 out of 5 by from Overpriced for what you get Over the years, TurboTax has added limited functionality and has even removed functionality (like the chat feature) yet has still increases prices significantly every year. They make it impossible to downgrade to a package that meets the complexity of your filing needs. I'll be shopping out where I file taxes going forward. A (should be) basic return shouldn't cost $150-250 and the $39 processing fee...seriously?
Date published: 2023-04-17
Rated 3 out of 5 by from Should be able to import data from QBO I've used turbotax for years and really like it. HOWEVER, since we switched to using Quickbooks Online (another Intuit product), we are unable to import our data directly into turbotax. This makes no sense to me. Why would a company have two software packages that don't work together?! You have to export all of your data manually and import it into a "Desktop" version of Quickbooks (luckily I own both, but what about the people who don't?) so that you can ultimately import that data into Turbotax. Ridiculous!!! If Intuit doesn't fix this insane problem by next tax season, I will take my Financial software and tax preparation business elsewhere.
Date published: 2023-04-17
Rated 5 out of 5 by from Love Turbo Tax! The detailed step-by-step guidance that Turbo Tax offers is a life-saver. I got my tax return completed in approx 1 hour.....Zero stress.
Date published: 2023-04-17
Rated 3 out of 5 by from buggy Overpriced. Updates did not install when they should have causing return to not transmit. Bogged down and got stalled on install of updates; had to stop after hours and redo install.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1880
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good It was good to do my takes myself with the help of the computer.
Date published: 2023-04-17
Rated 4 out of 5 by from Helpful Live Chat Agents Turbotax was helpful walking through the process and made is easy to enter my business records. Their live agent chat was also helpful when I wanted to clarify that I hadn't missed any steps due to changes, such as needing to purchase a new vehicle for work transportation mid-year.
Date published: 2023-04-17
Rated 5 out of 5 by from Easier and faster every year! Every year this gets easier and faster and less stressful. More and more docs can be pulled in automatically and wow what a difference!
Date published: 2023-04-17
Rated 5 out of 5 by from i liked using turbo tax i have never done my own taxes before. this was kinda easy except for tring to log into it
Date published: 2023-04-17
Rated 5 out of 5 by from User friendly and helpful User friendly and helpful. Easy to follow instructions.
Date published: 2023-04-17
Rated 5 out of 5 by from HIGHLY RECOMEMENDED AND VERY EASY TO DO I LOVE THE WALK-THROUGH PROCESS AND REMIDERS. I appreciate the experts on hand if needed. Love the tax breaks and expense categories.
Date published: 2023-04-17
Rated 5 out of 5 by from Overpriced for what you get Over the years, TurboTax has added limited functionality and has even removed functionality (like the chat feature) yet has still increases prices significantly every year. They make it impossible to downgrade to a package that meets the complexity of your filing needs. I'll be shopping out where I file taxes going forward. A (should be) basic return shouldn't cost $150-250 and the $39 processing fee...seriously?
Date published: 2023-04-17
Rated 3 out of 5 by from Should be able to import data from QBO I've used turbotax for years and really like it. HOWEVER, since we switched to using Quickbooks Online (another Intuit product), we are unable to import our data directly into turbotax. This makes no sense to me. Why would a company have two software packages that don't work together?! You have to export all of your data manually and import it into a "Desktop" version of Quickbooks (luckily I own both, but what about the people who don't?) so that you can ultimately import that data into Turbotax. Ridiculous!!! If Intuit doesn't fix this insane problem by next tax season, I will take my Financial software and tax preparation business elsewhere.
Date published: 2023-04-17
Rated 5 out of 5 by from Love Turbo Tax! The detailed step-by-step guidance that Turbo Tax offers is a life-saver. I got my tax return completed in approx 1 hour.....Zero stress.
Date published: 2023-04-17
Rated 3 out of 5 by from buggy Overpriced. Updates did not install when they should have causing return to not transmit. Bogged down and got stalled on install of updates; had to stop after hours and redo install.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1880