TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Turbo Tax is a time saver!! only one request . . . each year a search needs to be done to enter estimated tax payments, This needs to be added to the steps before assuming their is a penalty due.
Date published: 2021-02-28
Rated 4 out of 5 by from Great and easy to use Turbotax is easy to use and asks question based on my info. I don't like the price on the state when it was free previously for the first state.
Date published: 2021-02-28
Rated 3 out of 5 by from Turbotax was much more difficult now. Turbotax much more difficult to navigate this year after 10 years using them. Couldn't get answers to questions. Replies went round and round. Had to start over because I couldn't find a number that I didn't enter but was in the total payment. Maybe it's time to switch. (I do mine and my parents" on this.)
Date published: 2021-02-28
Rated 5 out of 5 by from LOVED IT The experience was amazing and simple to understand.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax - not as user friendly as in past Turbo tax used to be more user friendly - navigating requires going thru questions over again if you want to re-check an area. Didn't see option to navigate to a form.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is Easy to Use Using Turbo Tax is easy and you are walked through the process step by step to ensure you don't miss anything.
Date published: 2021-02-28
Rated 5 out of 5 by from Great product Fantastic product, easy to use and does all the work for you
Date published: 2021-02-28
Rated 5 out of 5 by from Solid CPA Advice! Their CPA, Robert, kept me and my fiancée out of audit trouble. Thank you, Sir! It happened to also be extraordinarily easy to use, nice job Intuit.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax came through in the end!! Had some early struggles with some of the new forms this year but in the end Turbo Tax got it figured out and came through for us again.
Date published: 2021-02-28
Rated 1 out of 5 by from A lot of program errors. TurboTax conveniently transfers certain data from the previous year’s tax return however; when transferring our 2016 information from our 2015 amended return, TurboTax transferred income and expenses from the previous year which could lead to reporting the wrong information to the IRS and State. When depreciating assets in TurboTax Business 2016, the program provided contradictory explanations regarding the allowable depreciation amount based on business use percentage (BUP) however; when adjusting the BUP on the Asset Entry Wks in Forms mode, the allowable deduction changed and TurboTax provided less of a deduction when the BUP was less than 100%. • When taking the path which allows TurboTax to select the best depreciation method, the provided explanation indicated that you could only deduct up to the business use percentage. • When taking the straight-line depreciation path, the program stated that “Depreciation on the listed property is not limited because the business use is greater than 50%. When removing the assets from our 2015 return (because we track them in Excel rather than TT), TurboTax did not include IRS Form 4562 in the amended return and it had to be printed separately and merged into the return using Foxit PDF. When entering our 2016 income into TurboTax Business, TurboTax automatically chooses “Yes” to the question “Did you dispose of any assets in 2016?” even though we didn’t dispose of any assets. I confirmed this also occurs in the 2015 version as well.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1801
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax is a time saver!! only one request . . . each year a search needs to be done to enter estimated tax payments, This needs to be added to the steps before assuming their is a penalty due.
Date published: 2021-02-28
Rated 4 out of 5 by from Great and easy to use Turbotax is easy to use and asks question based on my info. I don't like the price on the state when it was free previously for the first state.
Date published: 2021-02-28
Rated 3 out of 5 by from Turbotax was much more difficult now. Turbotax much more difficult to navigate this year after 10 years using them. Couldn't get answers to questions. Replies went round and round. Had to start over because I couldn't find a number that I didn't enter but was in the total payment. Maybe it's time to switch. (I do mine and my parents" on this.)
Date published: 2021-02-28
Rated 5 out of 5 by from LOVED IT The experience was amazing and simple to understand.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax - not as user friendly as in past Turbo tax used to be more user friendly - navigating requires going thru questions over again if you want to re-check an area. Didn't see option to navigate to a form.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax is Easy to Use Using Turbo Tax is easy and you are walked through the process step by step to ensure you don't miss anything.
Date published: 2021-02-28
Rated 5 out of 5 by from Great product Fantastic product, easy to use and does all the work for you
Date published: 2021-02-28
Rated 5 out of 5 by from Solid CPA Advice! Their CPA, Robert, kept me and my fiancée out of audit trouble. Thank you, Sir! It happened to also be extraordinarily easy to use, nice job Intuit.
Date published: 2021-02-28
Rated 4 out of 5 by from Turbo Tax came through in the end!! Had some early struggles with some of the new forms this year but in the end Turbo Tax got it figured out and came through for us again.
Date published: 2021-02-28
Rated 1 out of 5 by from A lot of program errors. TurboTax conveniently transfers certain data from the previous year’s tax return however; when transferring our 2016 information from our 2015 amended return, TurboTax transferred income and expenses from the previous year which could lead to reporting the wrong information to the IRS and State. When depreciating assets in TurboTax Business 2016, the program provided contradictory explanations regarding the allowable depreciation amount based on business use percentage (BUP) however; when adjusting the BUP on the Asset Entry Wks in Forms mode, the allowable deduction changed and TurboTax provided less of a deduction when the BUP was less than 100%. • When taking the path which allows TurboTax to select the best depreciation method, the provided explanation indicated that you could only deduct up to the business use percentage. • When taking the straight-line depreciation path, the program stated that “Depreciation on the listed property is not limited because the business use is greater than 50%. When removing the assets from our 2015 return (because we track them in Excel rather than TT), TurboTax did not include IRS Form 4562 in the amended return and it had to be printed separately and merged into the return using Foxit PDF. When entering our 2016 income into TurboTax Business, TurboTax automatically chooses “Yes” to the question “Did you dispose of any assets in 2016?” even though we didn’t dispose of any assets. I confirmed this also occurs in the 2015 version as well.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 1801