TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is so easy to use This was super easy to use. Usually we have a family friend do them who is a CPA but I thought I would give it a shot this year.
Date published: 2021-03-01
Rated 5 out of 5 by from TURBOTAX IS GREAT! my live expert Turbo Tax CPA was extremely knowledgeable about her subject. She was very patient as well.
Date published: 2021-03-01
Rated 4 out of 5 by from Ease of use We have relatively simple tax needs and this program is user friendly
Date published: 2021-03-01
Rated 4 out of 5 by from Good For All Never let's me down in making this a seamless yet detailed process. Many thanks! I wish student loan interest was included in the free edition though.
Date published: 2021-03-01
Rated 5 out of 5 by from ITS AWESOME IT WAS EASY, EXTREMELY HELPFUL...VERY EXCITED THAT I CAN DO IT ALL BY MYSELF AND HELPS SAVES MONEY.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax Awesome and easy to use Turbo tax is an easy to use step by step tax software. It walks you through every single step and if you have questions you have the ability to ask an expert.
Date published: 2021-03-01
Rated 5 out of 5 by from Thanks TurboTax! TurboTax breaks down the forms for the layman's use. Their guidance and goals aimed to maximize your return, makes things user friendly and beneficial. People are always shocked when I tell them I do my own taxes lol!
Date published: 2021-03-01
Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY as pie. love turbo tax. fast.... convinent...
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax takes the stress out of filling Turbo Tax E filling is quick, intuitive and the software walks you thru each step to take the confusion out of tax preparation.
Date published: 2021-03-01
Rated 3 out of 5 by from love TurboTax, but 2020 is mediocre (Deluxe CD) Have been using TT product for decades. This is the first year I am not happy with the product. It has bugs in my opinion. The program does not remember where I stopped. The program does not walk me through all sections. It skips steps and I had to go back to find missing sections. Good thing I knew what I was looking for. At one point it stuck on the loop asking me a question and saying that I could skip it, if I wanted. but would not have "skip" option. It found error during check and took me directly to forms with "a value should be here" note. There I was in the middle of the form without any idea what the value is and how to arrive at it. Another error brought me to "value too big" for this line... The value in the cell was ZERO. so I was supposed to figure out a negative value to enter without any help or direction... The whole point of the program is to ask questions and translate them into form entry formats and values.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1743
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is so easy to use This was super easy to use. Usually we have a family friend do them who is a CPA but I thought I would give it a shot this year.
Date published: 2021-03-01
Rated 5 out of 5 by from TURBOTAX IS GREAT! my live expert Turbo Tax CPA was extremely knowledgeable about her subject. She was very patient as well.
Date published: 2021-03-01
Rated 4 out of 5 by from Ease of use We have relatively simple tax needs and this program is user friendly
Date published: 2021-03-01
Rated 4 out of 5 by from Good For All Never let's me down in making this a seamless yet detailed process. Many thanks! I wish student loan interest was included in the free edition though.
Date published: 2021-03-01
Rated 5 out of 5 by from ITS AWESOME IT WAS EASY, EXTREMELY HELPFUL...VERY EXCITED THAT I CAN DO IT ALL BY MYSELF AND HELPS SAVES MONEY.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax Awesome and easy to use Turbo tax is an easy to use step by step tax software. It walks you through every single step and if you have questions you have the ability to ask an expert.
Date published: 2021-03-01
Rated 5 out of 5 by from Thanks TurboTax! TurboTax breaks down the forms for the layman's use. Their guidance and goals aimed to maximize your return, makes things user friendly and beneficial. People are always shocked when I tell them I do my own taxes lol!
Date published: 2021-03-01
Rated 5 out of 5 by from TURBO TAX IS AWESOME EASY as pie. love turbo tax. fast.... convinent...
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax takes the stress out of filling Turbo Tax E filling is quick, intuitive and the software walks you thru each step to take the confusion out of tax preparation.
Date published: 2021-03-01
Rated 3 out of 5 by from love TurboTax, but 2020 is mediocre (Deluxe CD) Have been using TT product for decades. This is the first year I am not happy with the product. It has bugs in my opinion. The program does not remember where I stopped. The program does not walk me through all sections. It skips steps and I had to go back to find missing sections. Good thing I knew what I was looking for. At one point it stuck on the loop asking me a question and saying that I could skip it, if I wanted. but would not have "skip" option. It found error during check and took me directly to forms with "a value should be here" note. There I was in the middle of the form without any idea what the value is and how to arrive at it. Another error brought me to "value too big" for this line... The value in the cell was ZERO. so I was supposed to figure out a negative value to enter without any help or direction... The whole point of the program is to ask questions and translate them into form entry formats and values.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1743