TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Two Thumbs Up! I've been using TurboTax for years and it just keeps getting easier! When there is something unique that I have to deal with TurboTax has the answers/help I need.
Date published: 2021-02-27
Rated 5 out of 5 by from Great Very user friendly and helpful tools - will recommend it to others.
Date published: 2021-02-27
Rated 4 out of 5 by from quick and easy Smooth experience for e-filing. We have been customers for many years.
Date published: 2021-02-27
Rated 2 out of 5 by from Not right to charge for direct deposit Charging for direct deposit is wrong, only used turbo tax since it could carry information from past years, will not be using in the future.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is amazing Turbo Tax is easy to use. All of the questions are easy to answer, and if I forget something, they will come back and ask me to fill it out. There are checks and balances to make sure I get it done right. Love it!
Date published: 2021-02-27
Rated 4 out of 5 by from First Time Taxes are easy easy Usually my dad filed for me, this year I did it on my own. I did it by hand on a piece of paper first to get what I was expecting and learning about taxes (took 4 hours). USED TURBOTAX in 20 minutes, got the same but now im having my return sent right to my bank account. I didnt need any physical w2's they imported them. Idk what could have been better, but this was only my first time.
Date published: 2021-02-27
Rated 1 out of 5 by from Too many fees I just filed my sons taxes for him and the fees are ridiculous. He lost his job and filed for unemployment benefits. He also withdrew $500 from a thrift savings plan from his old job. He received unemployment and had the federal taxes deducted. His return was $95 before your system forced me to use the deluxe edition (an additional $40) because of the thrift savings plan withdrawal. My son doesn't have the money to pay for the deluxe edition right now, so we decided to take it out of his refund. And now he is being charged an additional $40 to use his refund to pay for the deluxe edition. After all that, his refund is $15.
Date published: 2021-02-27
Rated 4 out of 5 by from Good Product, Careful about Upgrading Expenses They provided a crystal clear user interface, and I will return next year. I kick myself though for following their advice to upgrade to a level of support that cost me a significant chunk of my refund when all was said and done. It would have been better in my low earnings bracket to stay fully basic. That said, I'd be more okay with the upgrade if it's cost wasn't so high.
Date published: 2021-02-27
Rated 5 out of 5 by from Love my Turbo Tax Help...Jessica Jessica saved my day! My return had me owing several thousand, Jessica came in and corrected my mistakes and now I am getting several thousand back! I cannot believe it! She is my Jessica Deluxe!!!! Thank you so much!
Date published: 2021-02-27
Rated 3 out of 5 by from Listen to your customers when form are not working The new self employment tax deferral form is messing up everyone's returns because it will not clear once you have viewed it. Hugh waste of time especially if you paid the fee you can not restart your return to clear the problem, its a nightmare.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1717
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Two Thumbs Up! I've been using TurboTax for years and it just keeps getting easier! When there is something unique that I have to deal with TurboTax has the answers/help I need.
Date published: 2021-02-27
Rated 5 out of 5 by from Great Very user friendly and helpful tools - will recommend it to others.
Date published: 2021-02-27
Rated 4 out of 5 by from quick and easy Smooth experience for e-filing. We have been customers for many years.
Date published: 2021-02-27
Rated 2 out of 5 by from Not right to charge for direct deposit Charging for direct deposit is wrong, only used turbo tax since it could carry information from past years, will not be using in the future.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is amazing Turbo Tax is easy to use. All of the questions are easy to answer, and if I forget something, they will come back and ask me to fill it out. There are checks and balances to make sure I get it done right. Love it!
Date published: 2021-02-27
Rated 4 out of 5 by from First Time Taxes are easy easy Usually my dad filed for me, this year I did it on my own. I did it by hand on a piece of paper first to get what I was expecting and learning about taxes (took 4 hours). USED TURBOTAX in 20 minutes, got the same but now im having my return sent right to my bank account. I didnt need any physical w2's they imported them. Idk what could have been better, but this was only my first time.
Date published: 2021-02-27
Rated 1 out of 5 by from Too many fees I just filed my sons taxes for him and the fees are ridiculous. He lost his job and filed for unemployment benefits. He also withdrew $500 from a thrift savings plan from his old job. He received unemployment and had the federal taxes deducted. His return was $95 before your system forced me to use the deluxe edition (an additional $40) because of the thrift savings plan withdrawal. My son doesn't have the money to pay for the deluxe edition right now, so we decided to take it out of his refund. And now he is being charged an additional $40 to use his refund to pay for the deluxe edition. After all that, his refund is $15.
Date published: 2021-02-27
Rated 4 out of 5 by from Good Product, Careful about Upgrading Expenses They provided a crystal clear user interface, and I will return next year. I kick myself though for following their advice to upgrade to a level of support that cost me a significant chunk of my refund when all was said and done. It would have been better in my low earnings bracket to stay fully basic. That said, I'd be more okay with the upgrade if it's cost wasn't so high.
Date published: 2021-02-27
Rated 5 out of 5 by from Love my Turbo Tax Help...Jessica Jessica saved my day! My return had me owing several thousand, Jessica came in and corrected my mistakes and now I am getting several thousand back! I cannot believe it! She is my Jessica Deluxe!!!! Thank you so much!
Date published: 2021-02-27
Rated 3 out of 5 by from Listen to your customers when form are not working The new self employment tax deferral form is messing up everyone's returns because it will not clear once you have viewed it. Hugh waste of time especially if you paid the fee you can not restart your return to clear the problem, its a nightmare.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1717