TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
downeastdan from
Two Thumbs Up!
I've been using TurboTax for years and it just keeps getting easier! When there is something unique that I have to deal with TurboTax has the answers/help I need.
Date published: 2021-02-27
Rated 5 out of 5 by
RaymondLV123 from
Great
Very user friendly and helpful tools - will recommend it to others.
Date published: 2021-02-27
Rated 4 out of 5 by
dg28 from
quick and easy
Smooth experience for e-filing. We have been customers for many years.
Date published: 2021-02-27
Rated 2 out of 5 by
Flash57 from
Not right to charge for direct deposit
Charging for direct deposit is wrong, only used turbo tax since it could carry information from past years, will not be using in the future.
Date published: 2021-02-27
Rated 5 out of 5 by
Tannerbananer from
Turbo Tax is amazing
Turbo Tax is easy to use. All of the questions are easy to answer, and if I forget something, they will come back and ask me to fill it out. There are checks and balances to make sure I get it done right. Love it!
Date published: 2021-02-27
Rated 4 out of 5 by
Dconkz from
First Time Taxes are easy easy
Usually my dad filed for me, this year I did it on my own. I did it by hand on a piece of paper first to get what I was expecting and learning about taxes (took 4 hours). USED TURBOTAX in 20 minutes, got the same but now im having my return sent right to my bank account. I didnt need any physical w2's they imported them. Idk what could have been better, but this was only my first time.
Date published: 2021-02-27
Rated 1 out of 5 by
dog day from
Too many fees
I just filed my sons taxes for him and the fees are ridiculous. He lost his job and filed for unemployment benefits. He also withdrew $500 from a thrift savings plan from his old job. He received unemployment and had the federal taxes deducted. His return was $95 before your system forced me to use the deluxe edition (an additional $40) because of the thrift savings plan withdrawal. My son doesn't have the money to pay for the deluxe edition right now, so we decided to take it out of his refund. And now he is being charged an additional $40 to use his refund to pay for the deluxe edition. After all that, his refund is $15.
Date published: 2021-02-27
Rated 4 out of 5 by
PandemicPast from
Good Product, Careful about Upgrading Expenses
They provided a crystal clear user interface, and I will return next year. I kick myself though for following their advice to upgrade to a level of support that cost me a significant chunk of my refund when all was said and done. It would have been better in my low earnings bracket to stay fully basic. That said, I'd be more okay with the upgrade if it's cost wasn't so high.
Date published: 2021-02-27
Rated 5 out of 5 by
Cinch44 from
Love my Turbo Tax Help...Jessica
Jessica saved my day! My return had me owing several thousand, Jessica came in and corrected my mistakes and now I am getting several thousand back! I cannot believe it! She is my Jessica Deluxe!!!! Thank you so much!
Date published: 2021-02-27
Rated 3 out of 5 by
JW Green from
Listen to your customers when form are not working
The new self employment tax deferral form is messing up everyone's returns because it will not clear once you have viewed it. Hugh waste of time especially if you paid the fee you can not restart your return to clear the problem, its a nightmare.
All TurboTax® Offerings Reviews - Page 1717
Date published: 2021-02-27
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
downeastdan from
Two Thumbs Up!
I've been using TurboTax for years and it just keeps getting easier! When there is something unique that I have to deal with TurboTax has the answers/help I need.
Date published: 2021-02-27
Rated 5 out of 5 by
RaymondLV123 from
Great
Very user friendly and helpful tools - will recommend it to others.
Date published: 2021-02-27
Rated 4 out of 5 by
dg28 from
quick and easy
Smooth experience for e-filing. We have been customers for many years.
Date published: 2021-02-27
Rated 2 out of 5 by
Flash57 from
Not right to charge for direct deposit
Charging for direct deposit is wrong, only used turbo tax since it could carry information from past years, will not be using in the future.
Date published: 2021-02-27
Rated 5 out of 5 by
Tannerbananer from
Turbo Tax is amazing
Turbo Tax is easy to use. All of the questions are easy to answer, and if I forget something, they will come back and ask me to fill it out. There are checks and balances to make sure I get it done right. Love it!
Date published: 2021-02-27
Rated 4 out of 5 by
Dconkz from
First Time Taxes are easy easy
Usually my dad filed for me, this year I did it on my own. I did it by hand on a piece of paper first to get what I was expecting and learning about taxes (took 4 hours). USED TURBOTAX in 20 minutes, got the same but now im having my return sent right to my bank account. I didnt need any physical w2's they imported them. Idk what could have been better, but this was only my first time.
Date published: 2021-02-27
Rated 1 out of 5 by
dog day from
Too many fees
I just filed my sons taxes for him and the fees are ridiculous. He lost his job and filed for unemployment benefits. He also withdrew $500 from a thrift savings plan from his old job. He received unemployment and had the federal taxes deducted. His return was $95 before your system forced me to use the deluxe edition (an additional $40) because of the thrift savings plan withdrawal. My son doesn't have the money to pay for the deluxe edition right now, so we decided to take it out of his refund. And now he is being charged an additional $40 to use his refund to pay for the deluxe edition. After all that, his refund is $15.
Date published: 2021-02-27
Rated 4 out of 5 by
PandemicPast from
Good Product, Careful about Upgrading Expenses
They provided a crystal clear user interface, and I will return next year. I kick myself though for following their advice to upgrade to a level of support that cost me a significant chunk of my refund when all was said and done. It would have been better in my low earnings bracket to stay fully basic. That said, I'd be more okay with the upgrade if it's cost wasn't so high.
Date published: 2021-02-27
Rated 5 out of 5 by
Cinch44 from
Love my Turbo Tax Help...Jessica
Jessica saved my day! My return had me owing several thousand, Jessica came in and corrected my mistakes and now I am getting several thousand back! I cannot believe it! She is my Jessica Deluxe!!!! Thank you so much!
Date published: 2021-02-27
Rated 3 out of 5 by
JW Green from
Listen to your customers when form are not working
The new self employment tax deferral form is messing up everyone's returns because it will not clear once you have viewed it. Hugh waste of time especially if you paid the fee you can not restart your return to clear the problem, its a nightmare.
All TurboTax® Offerings Reviews - Page 1717
Date published: 2021-02-27