TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax is great Turbo tax is easy and fast, i have been using turbo tax since 2012
Date published: 2021-03-01
Rated 5 out of 5 by from Excellent customer service Thomas N. CPA was awesome! After both of us getting disconnected because my taxes were "out of scope" we were able to reconnect- (Thanks technical support) and Thomas took many hours with me on a involved Schedule E to make sure the return was complete and up to date.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax saves the day In my 9th year using Turbo Tax, would not use anything else
Date published: 2021-03-01
Rated 1 out of 5 by from Self-Employed is buggy, Live advice misleading! Turbo Tax does not have a very robust system for dealing with tax circumstances beyond the most basic ones. For example, I moved from one state to another state this year. The system for prorating the state taxes between the two states was glitchy and lacked appropriate instructions. To make things worse, when I used the Turbotax Live Help format, the representative gave me advice that was clearly wrong when cross-referenced with the instructions on the form. I also had problems with the tax underpayment system. I had an underpayment fee of $38, and the series of forms that needed to be filled out afterwards were wrong (for example, one had an "end date" that was before the "start date!"). In total, I probably spent six hours with Turbotax Live Help, and I'm still not entirely confident that the returns I've submitted are accurate. I gave three stars for the Expert ratings because they were polite and it did feel like the individual Live Agents I spoke to were doing their best to help me.
Date published: 2021-03-01
Rated 5 out of 5 by from Amazing It was so much easier this year than any other year. This is my 9th year with TurboTax and will never switch.
Date published: 2021-03-01
Rated 5 out of 5 by from Simpe and easy Turbo tax is literally the easiest thing in the world. If you can handle remote learning lol you can handle this with your eyes closed.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is simple and awesom Very easy to navigate I like how there is someone who can help you when you get stuck.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great! easy to follow. I intent to get easily confuse, still in high school. I like the fact that there is someone there to correct my filing status and walk me through the form. Thank you, you all are awsome!
Date published: 2021-03-01
Rated 5 out of 5 by from Fast an accurate Love it easy to do by yourself very helpful anyone can do
Date published: 2021-03-01
Rated 4 out of 5 by from Turbotax is easy to use. Turbo tax is easy to use. If i wonder what this is and didn't understand what question means, there is a help popup screen that shows more detail information. I feel cost is pricy than i expected.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1678
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax is great Turbo tax is easy and fast, i have been using turbo tax since 2012
Date published: 2021-03-01
Rated 5 out of 5 by from Excellent customer service Thomas N. CPA was awesome! After both of us getting disconnected because my taxes were "out of scope" we were able to reconnect- (Thanks technical support) and Thomas took many hours with me on a involved Schedule E to make sure the return was complete and up to date.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax saves the day In my 9th year using Turbo Tax, would not use anything else
Date published: 2021-03-01
Rated 1 out of 5 by from Self-Employed is buggy, Live advice misleading! Turbo Tax does not have a very robust system for dealing with tax circumstances beyond the most basic ones. For example, I moved from one state to another state this year. The system for prorating the state taxes between the two states was glitchy and lacked appropriate instructions. To make things worse, when I used the Turbotax Live Help format, the representative gave me advice that was clearly wrong when cross-referenced with the instructions on the form. I also had problems with the tax underpayment system. I had an underpayment fee of $38, and the series of forms that needed to be filled out afterwards were wrong (for example, one had an "end date" that was before the "start date!"). In total, I probably spent six hours with Turbotax Live Help, and I'm still not entirely confident that the returns I've submitted are accurate. I gave three stars for the Expert ratings because they were polite and it did feel like the individual Live Agents I spoke to were doing their best to help me.
Date published: 2021-03-01
Rated 5 out of 5 by from Amazing It was so much easier this year than any other year. This is my 9th year with TurboTax and will never switch.
Date published: 2021-03-01
Rated 5 out of 5 by from Simpe and easy Turbo tax is literally the easiest thing in the world. If you can handle remote learning lol you can handle this with your eyes closed.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is simple and awesom Very easy to navigate I like how there is someone who can help you when you get stuck.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo tax is great! easy to follow. I intent to get easily confuse, still in high school. I like the fact that there is someone there to correct my filing status and walk me through the form. Thank you, you all are awsome!
Date published: 2021-03-01
Rated 5 out of 5 by from Fast an accurate Love it easy to do by yourself very helpful anyone can do
Date published: 2021-03-01
Rated 4 out of 5 by from Turbotax is easy to use. Turbo tax is easy to use. If i wonder what this is and didn't understand what question means, there is a help popup screen that shows more detail information. I feel cost is pricy than i expected.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1678