TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbotax is awesome Turbotax was easy to understand and maneuver, Will recommend to others
Date published: 2023-01-24
Rated 4 out of 5 by from Much easier and convienent Doing my taxes with turbo tax are much easier on my time and much more convenient especially with them not taking out half of how much you get back. When I need help, I can chat with experts to make sure I'm doing everything right. It's great.
Date published: 2023-01-24
Rated 5 out of 5 by from Have been a self filer with turbo for a decade now It was wonderful seedless I didn’t appreciate being forced to give a thesis for a survey
Date published: 2023-01-24
Rated 5 out of 5 by from QUICK AND EASY Turbo made it quick and easy to file my taxes! Being able to upload my W-2 makes it super easy to fill in all the necessary information.
Date published: 2023-01-24
Rated 5 out of 5 by from TURBO TAX IS EASY i CAN DO MY TAX RETURN QUICK AND EASY! EVEN IN THE MIDDLE OF THE NIGHT!
Date published: 2023-01-24
Rated 5 out of 5 by from it is excellent first time I used turbo tax and it was so useful I really like this platform
Date published: 2023-01-24
Rated 4 out of 5 by from Turbo Tax: Good, but Could be Better I've used Turbo Tax for 6 years now, wow! It's quite good, but not as good as it should be. You will get your refund by direct deposit within 10 days from e-filing. And I checked their calcs myself with the current year's IRS Forms and instructions so they're accurate, as they claim. A few of the questions are worded incorrectly or ambiguously but, my only real gripe is the e-filing wrap up. It always says when I go to review the docs one last time before the transmission to the IRS, 'please wait while we prepare your documents for filing. This could take a few moments.' So after that, nothing. A half hour later it was still sitting on the same screen! It did the same thing last year. So I had to close it, reopen it, then it had a check status 'button' that didn't work as advised, so I had to log out, log in again and then go back through the whole form review, skip the final review and then transmit it to the IRS. The last time it worked, finally. They also wouldn't accept my cc payment without my agreeing to let them store it for future payments. So they have a good product, but it still has some problems.
Date published: 2023-01-24
Rated 5 out of 5 by from Turbo tax is awesome Such a fast helpful service been using for 2 years and won’t use anything else now
Date published: 2023-01-24
Rated 5 out of 5 by from Awesome! Turbo Tax is very user friendly and informative. Answered every question I was unsure of. Took me about 1 hour and 45 minutes to complete and file.
Date published: 2023-01-24
Rated 3 out of 5 by from Eh Using turbotax is definitely easier than filing yourself, but inundates you with fees and requirements to upgrade if your return in too "complex". I had a W-2 and a 1098-T. So if you worked and went to school you have to pay extra to file. Have to do it, but something about paying to be able to pay taxes feels off.
Date published: 2023-01-24
All TurboTax® Offerings Reviews - Page 1569
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is awesome Turbotax was easy to understand and maneuver, Will recommend to others
Date published: 2023-01-24
Rated 4 out of 5 by from Much easier and convienent Doing my taxes with turbo tax are much easier on my time and much more convenient especially with them not taking out half of how much you get back. When I need help, I can chat with experts to make sure I'm doing everything right. It's great.
Date published: 2023-01-24
Rated 5 out of 5 by from Have been a self filer with turbo for a decade now It was wonderful seedless I didn’t appreciate being forced to give a thesis for a survey
Date published: 2023-01-24
Rated 5 out of 5 by from QUICK AND EASY Turbo made it quick and easy to file my taxes! Being able to upload my W-2 makes it super easy to fill in all the necessary information.
Date published: 2023-01-24
Rated 5 out of 5 by from TURBO TAX IS EASY i CAN DO MY TAX RETURN QUICK AND EASY! EVEN IN THE MIDDLE OF THE NIGHT!
Date published: 2023-01-24
Rated 5 out of 5 by from it is excellent first time I used turbo tax and it was so useful I really like this platform
Date published: 2023-01-24
Rated 4 out of 5 by from Turbo Tax: Good, but Could be Better I've used Turbo Tax for 6 years now, wow! It's quite good, but not as good as it should be. You will get your refund by direct deposit within 10 days from e-filing. And I checked their calcs myself with the current year's IRS Forms and instructions so they're accurate, as they claim. A few of the questions are worded incorrectly or ambiguously but, my only real gripe is the e-filing wrap up. It always says when I go to review the docs one last time before the transmission to the IRS, 'please wait while we prepare your documents for filing. This could take a few moments.' So after that, nothing. A half hour later it was still sitting on the same screen! It did the same thing last year. So I had to close it, reopen it, then it had a check status 'button' that didn't work as advised, so I had to log out, log in again and then go back through the whole form review, skip the final review and then transmit it to the IRS. The last time it worked, finally. They also wouldn't accept my cc payment without my agreeing to let them store it for future payments. So they have a good product, but it still has some problems.
Date published: 2023-01-24
Rated 5 out of 5 by from Turbo tax is awesome Such a fast helpful service been using for 2 years and won’t use anything else now
Date published: 2023-01-24
Rated 5 out of 5 by from Awesome! Turbo Tax is very user friendly and informative. Answered every question I was unsure of. Took me about 1 hour and 45 minutes to complete and file.
Date published: 2023-01-24
Rated 3 out of 5 by from Eh Using turbotax is definitely easier than filing yourself, but inundates you with fees and requirements to upgrade if your return in too "complex". I had a W-2 and a 1098-T. So if you worked and went to school you have to pay extra to file. Have to do it, but something about paying to be able to pay taxes feels off.
Date published: 2023-01-24
All TurboTax® Offerings Reviews - Page 1569