TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from There are a number of glitches Firstly I have been using TurboTax software on my Mac without too much problem but doing it on line with TurboTax starts off as unfriendly as possible. I have the PDF of my last year taxes but it refuses to accept it (FAILED). The TurboTax file their software produces is apparently not good enough to use. I go back to re-save last years PDF thinking maybe it's was corrupted over a year, but no! Their software makes you re-enter your coded used last year even though you are using last years turbotax file. LAME. Ok, back on line it makes me re-enter all my information that Intuit has been using for years now. So I re-enter it but now it asks if I ever filed using TurboTax! Sure, but not according to them! Everything starts going smoothly till I have to enter a 1099-MISC, but not for work done. How?? Well, I got to help, and follow the instructions but it doesn't work. Eventually. I'm forced to delete the entire return and start over again! REALLY? I deleted the 1099-MISC so many times I think I'm editing War and Peace on an Etch-a-Sketch. By some miracle it eventually works (Hopefully only time will tell). Then the next issue arises when I attempt to send the return out. I can't because there is no CAPTCHA (you know that *extra security* Intuit brags about) Online Help, says refresh. OK! How many times?? 10? 20? Who knows? Many times later it finally shows up and I send it. I'm congratulated! THANKS! I'm so proud I didn't get more enraged than I did. Where do I send the bucket of crap to tell them how much I appreciate this system?
Date published: 2021-02-23
Rated 4 out of 5 by from Everyone can do this! Second time user. Having the previous year’s information entered— saves even more time!
Date published: 2021-02-23
Rated 5 out of 5 by from great Turbo Tax is always helpful and walks me through the process of filing while finding all the deductions that i qualify to receive.
Date published: 2021-02-23
Rated 4 out of 5 by from Solid Software! Did the job! I've been using Turbo Tax for as long as I can remember.
Date published: 2021-02-23
Rated 5 out of 5 by from Great easy process It was simple, sufficient, kind and would recommend it to everyone
Date published: 2021-02-23
Rated 5 out of 5 by from Thanks! First time user, extremely simple to navigate site. Quick and easy!
Date published: 2021-02-23
Rated 5 out of 5 by from Terrific! Turbo Tax for Business makes it so easy for me. It is a terrific product, I use it every year.
Date published: 2021-02-23
Rated 1 out of 5 by from Very disapointed I have used turbo tax for 5 years and each year it is more misleading,at every possible opportunity they try to force you to purchase upgrade options. This time I had to pay more out of pocket for a service that has been continuously advertised as free. Next year I will happily pay someone to file my taxes for me to avoid this.
Date published: 2021-02-23
Rated 5 out of 5 by from Jennifer was Great Jennifer was so helpful, kind and professional. She went above and beyond for me. She explain everything thoroughly. Also, I love the screen sharing feature. It made explaining my issue very simple.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome I engaged in a conversation with one of the reps her name is Vanessa very smart lady she understood my needs and walked me trough to resolve my problem.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1497
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from There are a number of glitches Firstly I have been using TurboTax software on my Mac without too much problem but doing it on line with TurboTax starts off as unfriendly as possible. I have the PDF of my last year taxes but it refuses to accept it (FAILED). The TurboTax file their software produces is apparently not good enough to use. I go back to re-save last years PDF thinking maybe it's was corrupted over a year, but no! Their software makes you re-enter your coded used last year even though you are using last years turbotax file. LAME. Ok, back on line it makes me re-enter all my information that Intuit has been using for years now. So I re-enter it but now it asks if I ever filed using TurboTax! Sure, but not according to them! Everything starts going smoothly till I have to enter a 1099-MISC, but not for work done. How?? Well, I got to help, and follow the instructions but it doesn't work. Eventually. I'm forced to delete the entire return and start over again! REALLY? I deleted the 1099-MISC so many times I think I'm editing War and Peace on an Etch-a-Sketch. By some miracle it eventually works (Hopefully only time will tell). Then the next issue arises when I attempt to send the return out. I can't because there is no CAPTCHA (you know that *extra security* Intuit brags about) Online Help, says refresh. OK! How many times?? 10? 20? Who knows? Many times later it finally shows up and I send it. I'm congratulated! THANKS! I'm so proud I didn't get more enraged than I did. Where do I send the bucket of crap to tell them how much I appreciate this system?
Date published: 2021-02-23
Rated 4 out of 5 by from Everyone can do this! Second time user. Having the previous year’s information entered— saves even more time!
Date published: 2021-02-23
Rated 5 out of 5 by from great Turbo Tax is always helpful and walks me through the process of filing while finding all the deductions that i qualify to receive.
Date published: 2021-02-23
Rated 4 out of 5 by from Solid Software! Did the job! I've been using Turbo Tax for as long as I can remember.
Date published: 2021-02-23
Rated 5 out of 5 by from Great easy process It was simple, sufficient, kind and would recommend it to everyone
Date published: 2021-02-23
Rated 5 out of 5 by from Thanks! First time user, extremely simple to navigate site. Quick and easy!
Date published: 2021-02-23
Rated 5 out of 5 by from Terrific! Turbo Tax for Business makes it so easy for me. It is a terrific product, I use it every year.
Date published: 2021-02-23
Rated 1 out of 5 by from Very disapointed I have used turbo tax for 5 years and each year it is more misleading,at every possible opportunity they try to force you to purchase upgrade options. This time I had to pay more out of pocket for a service that has been continuously advertised as free. Next year I will happily pay someone to file my taxes for me to avoid this.
Date published: 2021-02-23
Rated 5 out of 5 by from Jennifer was Great Jennifer was so helpful, kind and professional. She went above and beyond for me. She explain everything thoroughly. Also, I love the screen sharing feature. It made explaining my issue very simple.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome I engaged in a conversation with one of the reps her name is Vanessa very smart lady she understood my needs and walked me trough to resolve my problem.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1497