TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 2 out of 5 by
Rattso from
There are a number of glitches
Firstly I have been using TurboTax software on my Mac without too much problem but doing it on line with TurboTax starts off as unfriendly as possible. I have the PDF of my last year taxes but it refuses to accept it (FAILED). The TurboTax file their software produces is apparently not good enough to use. I go back to re-save last years PDF thinking maybe it's was corrupted over a year, but no! Their software makes you re-enter your coded used last year even though you are using last years turbotax file. LAME. Ok, back on line it makes me re-enter all my information that Intuit has been using for years now. So I re-enter it but now it asks if I ever filed using TurboTax! Sure, but not according to them! Everything starts going smoothly till I have to enter a 1099-MISC, but not for work done. How?? Well, I got to help, and follow the instructions but it doesn't work. Eventually. I'm forced to delete the entire return and start over again! REALLY? I deleted the 1099-MISC so many times I think I'm editing War and Peace on an Etch-a-Sketch. By some miracle it eventually works (Hopefully only time will tell). Then the next issue arises when I attempt to send the return out. I can't because there is no CAPTCHA (you know that *extra security* Intuit brags about) Online Help, says refresh. OK! How many times?? 10? 20? Who knows? Many times later it finally shows up and I send it. I'm congratulated! THANKS! I'm so proud I didn't get more enraged than I did. Where do I send the bucket of crap to tell them how much I appreciate this system?
Date published: 2021-02-23
Rated 4 out of 5 by
Starr58 from
Everyone can do this!
Second time user. Having the previous year’s information entered— saves even more time!
Date published: 2021-02-23
Rated 5 out of 5 by
brett3288 from
great
Turbo Tax is always helpful and walks me through the process of filing while finding all the deductions that i qualify to receive.
Date published: 2021-02-23
Rated 4 out of 5 by
Ssoulsinger from
Solid Software!
Did the job! I've been using Turbo Tax for as long as I can remember.
Date published: 2021-02-23
Rated 5 out of 5 by
Jkilla974 from
Great easy process
It was simple, sufficient, kind and would recommend it to everyone
Date published: 2021-02-23
Rated 5 out of 5 by
StevesOneJob from
Thanks!
First time user, extremely simple to navigate site. Quick and easy!
Date published: 2021-02-23
Rated 5 out of 5 by
Tagangaboy from
Terrific!
Turbo Tax for Business makes it so easy for me. It is a terrific product, I use it every year.
Date published: 2021-02-23
Rated 1 out of 5 by
BiancaF from
Very disapointed
I have used turbo tax for 5 years and each year it is more misleading,at every possible opportunity they try to force you to purchase upgrade options. This time I had to pay more out of pocket for a service that has been continuously advertised as free. Next year I will happily pay someone to file my taxes for me to avoid this.
Date published: 2021-02-23
Rated 5 out of 5 by
Candice 2021 from
Jennifer was Great
Jennifer was so helpful, kind and professional. She went above and beyond for me. She explain everything thoroughly. Also, I love the screen sharing feature. It made explaining my issue very simple.
Date published: 2021-02-23
Rated 5 out of 5 by
Bonita29 from
Turbo Tax is awesome
I engaged in a conversation with one of the reps her name is Vanessa very smart lady she understood my needs and walked me trough to resolve my problem.
All TurboTax® Offerings Reviews - Page 1497
Date published: 2021-02-23
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 2 out of 5 by
Rattso from
There are a number of glitches
Firstly I have been using TurboTax software on my Mac without too much problem but doing it on line with TurboTax starts off as unfriendly as possible. I have the PDF of my last year taxes but it refuses to accept it (FAILED). The TurboTax file their software produces is apparently not good enough to use. I go back to re-save last years PDF thinking maybe it's was corrupted over a year, but no! Their software makes you re-enter your coded used last year even though you are using last years turbotax file. LAME. Ok, back on line it makes me re-enter all my information that Intuit has been using for years now. So I re-enter it but now it asks if I ever filed using TurboTax! Sure, but not according to them! Everything starts going smoothly till I have to enter a 1099-MISC, but not for work done. How?? Well, I got to help, and follow the instructions but it doesn't work. Eventually. I'm forced to delete the entire return and start over again! REALLY? I deleted the 1099-MISC so many times I think I'm editing War and Peace on an Etch-a-Sketch. By some miracle it eventually works (Hopefully only time will tell). Then the next issue arises when I attempt to send the return out. I can't because there is no CAPTCHA (you know that *extra security* Intuit brags about) Online Help, says refresh. OK! How many times?? 10? 20? Who knows? Many times later it finally shows up and I send it. I'm congratulated! THANKS! I'm so proud I didn't get more enraged than I did. Where do I send the bucket of crap to tell them how much I appreciate this system?
Date published: 2021-02-23
Rated 4 out of 5 by
Starr58 from
Everyone can do this!
Second time user. Having the previous year’s information entered— saves even more time!
Date published: 2021-02-23
Rated 5 out of 5 by
brett3288 from
great
Turbo Tax is always helpful and walks me through the process of filing while finding all the deductions that i qualify to receive.
Date published: 2021-02-23
Rated 4 out of 5 by
Ssoulsinger from
Solid Software!
Did the job! I've been using Turbo Tax for as long as I can remember.
Date published: 2021-02-23
Rated 5 out of 5 by
Jkilla974 from
Great easy process
It was simple, sufficient, kind and would recommend it to everyone
Date published: 2021-02-23
Rated 5 out of 5 by
StevesOneJob from
Thanks!
First time user, extremely simple to navigate site. Quick and easy!
Date published: 2021-02-23
Rated 5 out of 5 by
Tagangaboy from
Terrific!
Turbo Tax for Business makes it so easy for me. It is a terrific product, I use it every year.
Date published: 2021-02-23
Rated 1 out of 5 by
BiancaF from
Very disapointed
I have used turbo tax for 5 years and each year it is more misleading,at every possible opportunity they try to force you to purchase upgrade options. This time I had to pay more out of pocket for a service that has been continuously advertised as free. Next year I will happily pay someone to file my taxes for me to avoid this.
Date published: 2021-02-23
Rated 5 out of 5 by
Candice 2021 from
Jennifer was Great
Jennifer was so helpful, kind and professional. She went above and beyond for me. She explain everything thoroughly. Also, I love the screen sharing feature. It made explaining my issue very simple.
Date published: 2021-02-23
Rated 5 out of 5 by
Bonita29 from
Turbo Tax is awesome
I engaged in a conversation with one of the reps her name is Vanessa very smart lady she understood my needs and walked me trough to resolve my problem.
All TurboTax® Offerings Reviews - Page 1497
Date published: 2021-02-23