TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Surprise Fees I thought everything was going smoothly with the free portion of turbotax until I get to the end and all of a sudden I now cannot use the free option. which then turns into $89 in unwanted fees plus an addition $40 to turbo tax for paying with my refund????? Very much so upsetting.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax made it so simply Great was very easy to use, will use it again next year
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax never fails me! I've been using for 15+ years. Great product as always.
Date published: 2021-02-23
Rated 5 out of 5 by from Good Good responses from the experts, thanks for all your help.
Date published: 2021-02-23
Rated 4 out of 5 by from best way to do it Simple, straight forward,,,EZ love it Can't think of a better way
Date published: 2021-02-23
Rated 5 out of 5 by from Tax filing made super easy! It is so easy to use. I have used it multiple years now.
Date published: 2021-02-23
Rated 3 out of 5 by from I have had trouble this year with turbo tax I have had my return rejected and shows someone has claimed my kids. I payed for the defense so just in case something was to take place I had back up with my situation. I have had someone claim taxes under my ssc number for almost ten years and just found out but can’t seem to get the help I payed for guaranteed I get my taxes along with finding out who fraudulently did this in the past.
Date published: 2021-02-23
Rated 4 out of 5 by from generally good but with some exceptions This is my 8th year using Turbo Tax. Each year there are changes, and this year had one that I didn't like - when you go back to review it clears the field and you have to re-enter the information manually. That happened to me in 3 areas. The importing feature remains good, and if I hadn't ran into 2 problems, I would have completed my return in under 3 hours. As it was, it took over 6. In one area TT told me that I would be getting a W-2C and gave a specific reason why. After a couple of hours, including contacting my employer and Turbo Tax support, I'm told that "everyone gets that message". It should say that you MAY get W-2C and not that you will, and it appears that I will not be receiving one. The support person I worked with was very nice. The second problem had to do with Turbo Tax clearing the field when I used the back button. The first support person I talked to about that did not listen to what I was saying and didn't seem to know what she was doing. She wouldn't close the chat, so I had to wait about a half hour before I could get back on and try support again. The next person was knowledgable and helpful and I was able to complete my return quickly. If not for her, my rating would have been lower. One other problem is that the chat window would not properly minimize, so I couldn't easily chat with support and view the screen at the same time.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great Judith was very professional, friendly and courteous.
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing turbo tax expert My experience with my tax expert was really helpful they explained everything and explain steps of what was gonna happen next
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1467
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Surprise Fees I thought everything was going smoothly with the free portion of turbotax until I get to the end and all of a sudden I now cannot use the free option. which then turns into $89 in unwanted fees plus an addition $40 to turbo tax for paying with my refund????? Very much so upsetting.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax made it so simply Great was very easy to use, will use it again next year
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax never fails me! I've been using for 15+ years. Great product as always.
Date published: 2021-02-23
Rated 5 out of 5 by from Good Good responses from the experts, thanks for all your help.
Date published: 2021-02-23
Rated 4 out of 5 by from best way to do it Simple, straight forward,,,EZ love it Can't think of a better way
Date published: 2021-02-23
Rated 5 out of 5 by from Tax filing made super easy! It is so easy to use. I have used it multiple years now.
Date published: 2021-02-23
Rated 3 out of 5 by from I have had trouble this year with turbo tax I have had my return rejected and shows someone has claimed my kids. I payed for the defense so just in case something was to take place I had back up with my situation. I have had someone claim taxes under my ssc number for almost ten years and just found out but can’t seem to get the help I payed for guaranteed I get my taxes along with finding out who fraudulently did this in the past.
Date published: 2021-02-23
Rated 4 out of 5 by from generally good but with some exceptions This is my 8th year using Turbo Tax. Each year there are changes, and this year had one that I didn't like - when you go back to review it clears the field and you have to re-enter the information manually. That happened to me in 3 areas. The importing feature remains good, and if I hadn't ran into 2 problems, I would have completed my return in under 3 hours. As it was, it took over 6. In one area TT told me that I would be getting a W-2C and gave a specific reason why. After a couple of hours, including contacting my employer and Turbo Tax support, I'm told that "everyone gets that message". It should say that you MAY get W-2C and not that you will, and it appears that I will not be receiving one. The support person I worked with was very nice. The second problem had to do with Turbo Tax clearing the field when I used the back button. The first support person I talked to about that did not listen to what I was saying and didn't seem to know what she was doing. She wouldn't close the chat, so I had to wait about a half hour before I could get back on and try support again. The next person was knowledgable and helpful and I was able to complete my return quickly. If not for her, my rating would have been lower. One other problem is that the chat window would not properly minimize, so I couldn't easily chat with support and view the screen at the same time.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great Judith was very professional, friendly and courteous.
Date published: 2021-02-23
Rated 5 out of 5 by from Amazing turbo tax expert My experience with my tax expert was really helpful they explained everything and explain steps of what was gonna happen next
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1467