TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from I appreciate how robust TT is! We have a complicated tax situation with foreign income, foreign property, foreign pension, as well as all the complexities of running a business in this country. Turbo Tax really seems to be able to tackle all the aspects I need, as well as reminds me of the forms I must complete outside of the program. I feel pretty confident that my taxes are done correctly and saves me thousands of dollars in tax prep bills.
Date published: 2021-03-02
Rated 4 out of 5 by from Great! Simple. Friendly customer service. Simple to use site. Would recommend.
Date published: 2021-03-02
Rated 5 out of 5 by from Always gets it done! Basic is a great product. Newly added EIP 1/2 (Notice 144A/B) could be made a bitt clearer as 144B didn't arrive until today (3/02/2021).
Date published: 2021-03-02
Rated 5 out of 5 by from Great tool Liked the ease of using. Great questions and easy to use.
Date published: 2021-03-02
Rated 1 out of 5 by from Endless hoops to jump through - 5 helpline calls Wow, what a total disaster. This was my 6th year using turbo tax and I can't imagine using it again after this year. I downloaded quickbook self-employed app so that the process would be "seamless" as advertised. Unbelievably antiquated - after spending hours making sure that I had all of the correct personal/business transactions labeled correctly; none of the info uploaded to turbotax!!! And then when I called, they told me to call qb. Then qb said I didn't have an account with them - even though I was logged in on my phone! After 4.5 hours, Joane from the expert team was finally able to help out. But oh my lord, was it ever a painful experience!
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax makes tax filing simple and easy! My 2020 filing experience was near perfect. One suggestion I could make that would have made this year's filing better would be a summary or narrative explaining the math behind the Federal & State tax refund/bill calculations. As a multi-year user, I still recommend TurboTax to all my friends.
Date published: 2021-03-02
Rated 5 out of 5 by from The exam always they do am awesome job. Its just my anticipation on receiving my funds. 2019 took a whole year to receive my return. But patience is a Virtue and that I do have.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy filing. I like the automated fill in from previous year. Easy to insert new information.
Date published: 2021-03-02
Rated 5 out of 5 by from Great Easy and Fast great product to use. I've used for 5 years.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo tax for 6 years and I have never had a issue until this year . I spoke to custom support Dan and he help me through the process . He definitely a keep for turbo tax . He very patience and helpful .
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1365
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I appreciate how robust TT is! We have a complicated tax situation with foreign income, foreign property, foreign pension, as well as all the complexities of running a business in this country. Turbo Tax really seems to be able to tackle all the aspects I need, as well as reminds me of the forms I must complete outside of the program. I feel pretty confident that my taxes are done correctly and saves me thousands of dollars in tax prep bills.
Date published: 2021-03-02
Rated 4 out of 5 by from Great! Simple. Friendly customer service. Simple to use site. Would recommend.
Date published: 2021-03-02
Rated 5 out of 5 by from Always gets it done! Basic is a great product. Newly added EIP 1/2 (Notice 144A/B) could be made a bitt clearer as 144B didn't arrive until today (3/02/2021).
Date published: 2021-03-02
Rated 5 out of 5 by from Great tool Liked the ease of using. Great questions and easy to use.
Date published: 2021-03-02
Rated 1 out of 5 by from Endless hoops to jump through - 5 helpline calls Wow, what a total disaster. This was my 6th year using turbo tax and I can't imagine using it again after this year. I downloaded quickbook self-employed app so that the process would be "seamless" as advertised. Unbelievably antiquated - after spending hours making sure that I had all of the correct personal/business transactions labeled correctly; none of the info uploaded to turbotax!!! And then when I called, they told me to call qb. Then qb said I didn't have an account with them - even though I was logged in on my phone! After 4.5 hours, Joane from the expert team was finally able to help out. But oh my lord, was it ever a painful experience!
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax makes tax filing simple and easy! My 2020 filing experience was near perfect. One suggestion I could make that would have made this year's filing better would be a summary or narrative explaining the math behind the Federal & State tax refund/bill calculations. As a multi-year user, I still recommend TurboTax to all my friends.
Date published: 2021-03-02
Rated 5 out of 5 by from The exam always they do am awesome job. Its just my anticipation on receiving my funds. 2019 took a whole year to receive my return. But patience is a Virtue and that I do have.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy filing. I like the automated fill in from previous year. Easy to insert new information.
Date published: 2021-03-02
Rated 5 out of 5 by from Great Easy and Fast great product to use. I've used for 5 years.
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo tax for 6 years and I have never had a issue until this year . I spoke to custom support Dan and he help me through the process . He definitely a keep for turbo tax . He very patience and helpful .
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1365