TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Easy to use It was easy to use and quicker than I had expected.
Date published: 2021-03-02
Rated 2 out of 5 by from Wonky, Pricey, & Creepy WONKY After manually inputting everything and checking over my work, at the end, it prompts me for a review, which then asked me to manually enter everything all over again (?!). Of course, that is Intuit's technical error, and there is no way to report the problem other than here, at the end. I clicked to an earlier part of the process and worked my way around the glitch. Reentering was not really an option, since there is no guarantee that Intuit's system would not ask me, yet again, to reenter is again. PRICEY Intuit's "narrative" is deliberately linear in places to pressure users to purchase the more comprehensive packages (which really offer nothing worth spending $$). It's outright gouging to stick a customer with a $40 fee when that customer chooses to pay at the point of efiling. Overall, Intuit just charged too much -- I feel like a fool using it. I've done my taxes for 25+ years, and thought I'd take the "easy way out" like I did last year. But the cost really hit me this time. CREEPY Don't ask for my driver's license. Geez. And don't ask for my back account number. Considering the number of big names hacked, just don't.
Date published: 2021-03-02
Rated 5 out of 5 by from super easy to use turbotax is easier to use than a person helping you in person!
Date published: 2021-03-02
Rated 5 out of 5 by from Terri was Awesome!! I spoke with Terri and she was wonderful! The covid19 deduction was very confusing and Terri was very knowledgeable and patient with me.
Date published: 2021-03-02
Rated 5 out of 5 by from The program was seamless and easy to use. It was easy to use, just be sure to take your time and double check everything you read and write down.
Date published: 2021-03-02
Rated 5 out of 5 by from SO easy Could use an explanation of WHY one is paying more tax....
Date published: 2021-03-02
Rated 5 out of 5 by from turbo taxis easy tworking with turbo tax helped me through a problem very fast they showed where the mistake was and repaired it very fast
Date published: 2021-03-02
Rated 5 out of 5 by from turbo tax is awesome great service , was called back in a timely manner
Date published: 2021-03-02
Rated 4 out of 5 by from Good Good review and will advise several of my friends to try Turbo Tax.
Date published: 2021-03-02
Rated 3 out of 5 by from overcharge I understand the fee to e file the forms...but to have added expenses from another compnay to charge $40 for the bank...total nonsence. I will be looking elsewhere to do my taxes next year
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1324
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Easy to use It was easy to use and quicker than I had expected.
Date published: 2021-03-02
Rated 2 out of 5 by from Wonky, Pricey, & Creepy WONKY After manually inputting everything and checking over my work, at the end, it prompts me for a review, which then asked me to manually enter everything all over again (?!). Of course, that is Intuit's technical error, and there is no way to report the problem other than here, at the end. I clicked to an earlier part of the process and worked my way around the glitch. Reentering was not really an option, since there is no guarantee that Intuit's system would not ask me, yet again, to reenter is again. PRICEY Intuit's "narrative" is deliberately linear in places to pressure users to purchase the more comprehensive packages (which really offer nothing worth spending $$). It's outright gouging to stick a customer with a $40 fee when that customer chooses to pay at the point of efiling. Overall, Intuit just charged too much -- I feel like a fool using it. I've done my taxes for 25+ years, and thought I'd take the "easy way out" like I did last year. But the cost really hit me this time. CREEPY Don't ask for my driver's license. Geez. And don't ask for my back account number. Considering the number of big names hacked, just don't.
Date published: 2021-03-02
Rated 5 out of 5 by from super easy to use turbotax is easier to use than a person helping you in person!
Date published: 2021-03-02
Rated 5 out of 5 by from Terri was Awesome!! I spoke with Terri and she was wonderful! The covid19 deduction was very confusing and Terri was very knowledgeable and patient with me.
Date published: 2021-03-02
Rated 5 out of 5 by from The program was seamless and easy to use. It was easy to use, just be sure to take your time and double check everything you read and write down.
Date published: 2021-03-02
Rated 5 out of 5 by from SO easy Could use an explanation of WHY one is paying more tax....
Date published: 2021-03-02
Rated 5 out of 5 by from turbo taxis easy tworking with turbo tax helped me through a problem very fast they showed where the mistake was and repaired it very fast
Date published: 2021-03-02
Rated 5 out of 5 by from turbo tax is awesome great service , was called back in a timely manner
Date published: 2021-03-02
Rated 4 out of 5 by from Good Good review and will advise several of my friends to try Turbo Tax.
Date published: 2021-03-02
Rated 3 out of 5 by from overcharge I understand the fee to e file the forms...but to have added expenses from another compnay to charge $40 for the bank...total nonsence. I will be looking elsewhere to do my taxes next year
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 1324