TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from I love turbotax I was having a difficult time efiling my tax return. i had spoken to so many people that led me in the wrong direction. I finally spoke with Brandy and she helped me and cleared up my problem. Also even when we coulldnt communicate through my laptop she called me that was a plus for me. I will continue to use turbotax.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use with great service! This is my fourth year using Turbo tax and they have made it easier every year to file. Very user friendly, helpful instructions/explanations, easy W-2 importing, and solid customer support!
Date published: 2021-02-23
Rated 5 out of 5 by from awesomeeeee hable con un muchacho suuuper amable exelente servicio para nada prepotente ni mal hablado muchas gracias
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is a life saver Turbo Tax is the best tax preparation system I have ever experienced. I am glad to recommend this company to friends, family. I thank you for this outstanding, awesome experience.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax just saved my bacon It was so easy. I am a tax idiot. They walked me right through my 1040
Date published: 2021-02-23
Rated 5 out of 5 by from it was very self explanatory turbotax was really good ,they walked me through the whole process of filling my taxes for the first time .
Date published: 2021-02-23
Rated 4 out of 5 by from Great GOOD TO BE ON HERE nice one i did it well with TURBO!
Date published: 2021-02-23
Rated 5 out of 5 by from Great way to do your taxes! Be sure to have all documents needed ( and they even tell you which ones). Just under an hour,DONE
Date published: 2021-02-23
Rated 2 out of 5 by from Turbo Tax has a lot of work Turbo tax. In years past, I'd say you were decent at doing taxes. Nobody likes doing taxes, they kinda suck, you can't help that. However, there are a lot of improvements you could make to your interface to make this process less frustrating and time consuming. Bc of your system, it took me 7 hours to do not a particularly complicated tax process. Here are some problems I encountered today: -When being asked to review a document, It asked me to confirm a "Spouse's 1099" even though I am single and in your system as such. When I clicked "back" to NOT confirm, as this was not a valid document or request, it took that as me having reviewed and approved it. I have no idea what happened from there, so please review this. My brother, also single and filing as single, also encountered this problem. -Anytime I navigated back to page, I had to answer every single question again. Why? I already answered them. -Sometimes, when I would review a document it still said "needs review". And I would review it again, and still 'needs review" -The "look at this part of your tax form" are so so vague, and don't match what my tax forms look at all. I get different companies might have forms that look different, but an example from a few might be more helpful -I attempted to transfer my 1099 composite to Turbo tax. The address imported for some reason listed as Idaho, when I have never lived in yet alone been to Idaho. Your system only asked me to change the Zip to my state where I am filing. I could not change the zip because it has to match the state, but I couldn't change the state. I had to go back and delete the inputs from my 1099 forms to enter them manually. (And again, in doing so, had to answer all the questions again). -The explanations when I click on the ? are rather vague, and don't actually answer the why or what behind the questions. There is no options when I select "this was unhelpful" to explain why I didn't find it helpful. I wish I could be more specific here, but I've forgotten why they weren't helpful (except that the pictures don't match my forms, that one for sure).
Date published: 2021-02-23
Rated 4 out of 5 by from Turbotax is Great Was fast & easy . Looking to filing with next year.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1202
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I love turbotax I was having a difficult time efiling my tax return. i had spoken to so many people that led me in the wrong direction. I finally spoke with Brandy and she helped me and cleared up my problem. Also even when we coulldnt communicate through my laptop she called me that was a plus for me. I will continue to use turbotax.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use with great service! This is my fourth year using Turbo tax and they have made it easier every year to file. Very user friendly, helpful instructions/explanations, easy W-2 importing, and solid customer support!
Date published: 2021-02-23
Rated 5 out of 5 by from awesomeeeee hable con un muchacho suuuper amable exelente servicio para nada prepotente ni mal hablado muchas gracias
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is a life saver Turbo Tax is the best tax preparation system I have ever experienced. I am glad to recommend this company to friends, family. I thank you for this outstanding, awesome experience.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo tax just saved my bacon It was so easy. I am a tax idiot. They walked me right through my 1040
Date published: 2021-02-23
Rated 5 out of 5 by from it was very self explanatory turbotax was really good ,they walked me through the whole process of filling my taxes for the first time .
Date published: 2021-02-23
Rated 4 out of 5 by from Great GOOD TO BE ON HERE nice one i did it well with TURBO!
Date published: 2021-02-23
Rated 5 out of 5 by from Great way to do your taxes! Be sure to have all documents needed ( and they even tell you which ones). Just under an hour,DONE
Date published: 2021-02-23
Rated 2 out of 5 by from Turbo Tax has a lot of work Turbo tax. In years past, I'd say you were decent at doing taxes. Nobody likes doing taxes, they kinda suck, you can't help that. However, there are a lot of improvements you could make to your interface to make this process less frustrating and time consuming. Bc of your system, it took me 7 hours to do not a particularly complicated tax process. Here are some problems I encountered today: -When being asked to review a document, It asked me to confirm a "Spouse's 1099" even though I am single and in your system as such. When I clicked "back" to NOT confirm, as this was not a valid document or request, it took that as me having reviewed and approved it. I have no idea what happened from there, so please review this. My brother, also single and filing as single, also encountered this problem. -Anytime I navigated back to page, I had to answer every single question again. Why? I already answered them. -Sometimes, when I would review a document it still said "needs review". And I would review it again, and still 'needs review" -The "look at this part of your tax form" are so so vague, and don't match what my tax forms look at all. I get different companies might have forms that look different, but an example from a few might be more helpful -I attempted to transfer my 1099 composite to Turbo tax. The address imported for some reason listed as Idaho, when I have never lived in yet alone been to Idaho. Your system only asked me to change the Zip to my state where I am filing. I could not change the zip because it has to match the state, but I couldn't change the state. I had to go back and delete the inputs from my 1099 forms to enter them manually. (And again, in doing so, had to answer all the questions again). -The explanations when I click on the ? are rather vague, and don't actually answer the why or what behind the questions. There is no options when I select "this was unhelpful" to explain why I didn't find it helpful. I wish I could be more specific here, but I've forgotten why they weren't helpful (except that the pictures don't match my forms, that one for sure).
Date published: 2021-02-23
Rated 4 out of 5 by from Turbotax is Great Was fast & easy . Looking to filing with next year.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1202