TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Long-Time Turbo Tax User I have been using Turbo Tax for 13 years now. Always very thorough and user-friendly.
Date published: 2021-02-23
Rated 5 out of 5 by from I love turbo tax Turbo tax is super user friendly and always guarantees a maximum return!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is getting better every year. I have been using Turbo Tax for the last 10+ years. It is getting easier and better every year.
Date published: 2021-02-23
Rated 4 out of 5 by from Great Free Service Very good service and easy to use. Explains all deductions you can use in your situation and tells you why.
Date published: 2021-02-23
Rated 4 out of 5 by from One big problem We had to use the deduct fee from refund, NO CHOICE!!!!! the screen would not accept my billing information be cause the Turbo Tax program screen was so big. Hard to explain but we tried everything.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo tax safe my life I like how Turbo Tax walks you through everything, and explains things for you. Its simple and easy to understand.
Date published: 2021-02-23
Rated 2 out of 5 by from Issue with mortgage insurance deduction I am a long time customer of turbotax. Never had any issues in the past. This year when I completed my return I entered my information from my 1098 form for my mortgage interest expense. Something did not seem correct but I kept working on it and when I got done it still didn't seem that my tax liabilty was correct. I realized that this deduction was not being included in my itemized deductions as it should. I went back and edited it multiple times but it still would not work. Finally I reached out and after about 15 mins of chatting back and forth I finally was told I would get a call from a representative in 22 mins. I did receive the call and we spent about 15 mins on the phone and the representative went through several things and ultimately suggested I delete the 1098 information and start over. This was something that had carried over from prior years and I never thought to delete. Once deleted I nput the information from scratch and then it worked and was added to my itemized deductions. So ultimately with the help of the representative I was able to get the issue resolved but probably wasted more than 2 hours trying to get it resolved. Certainly don't feel I got my value out of what I paid last year. I have used other on-line tax prep tools but hadn't switched as all my info for my personal return was in turbotax but after this experience I believe I will switch to one of the others now as it was super frustrating.
Date published: 2021-02-23
Rated 5 out of 5 by from turbotax is awesome i was impressed with the stock trading updates. saved me lots of time
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax makes filing taxes easy and satisfying I've used TurboTax for many years running, and I am always satisfied with this extremely well-designed and professional product.
Date published: 2021-02-23
Rated 4 out of 5 by from it easy to use! I like that its easy to use ! I've been using it for years!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1140
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Long-Time Turbo Tax User I have been using Turbo Tax for 13 years now. Always very thorough and user-friendly.
Date published: 2021-02-23
Rated 5 out of 5 by from I love turbo tax Turbo tax is super user friendly and always guarantees a maximum return!
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is getting better every year. I have been using Turbo Tax for the last 10+ years. It is getting easier and better every year.
Date published: 2021-02-23
Rated 4 out of 5 by from Great Free Service Very good service and easy to use. Explains all deductions you can use in your situation and tells you why.
Date published: 2021-02-23
Rated 4 out of 5 by from One big problem We had to use the deduct fee from refund, NO CHOICE!!!!! the screen would not accept my billing information be cause the Turbo Tax program screen was so big. Hard to explain but we tried everything.
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo tax safe my life I like how Turbo Tax walks you through everything, and explains things for you. Its simple and easy to understand.
Date published: 2021-02-23
Rated 2 out of 5 by from Issue with mortgage insurance deduction I am a long time customer of turbotax. Never had any issues in the past. This year when I completed my return I entered my information from my 1098 form for my mortgage interest expense. Something did not seem correct but I kept working on it and when I got done it still didn't seem that my tax liabilty was correct. I realized that this deduction was not being included in my itemized deductions as it should. I went back and edited it multiple times but it still would not work. Finally I reached out and after about 15 mins of chatting back and forth I finally was told I would get a call from a representative in 22 mins. I did receive the call and we spent about 15 mins on the phone and the representative went through several things and ultimately suggested I delete the 1098 information and start over. This was something that had carried over from prior years and I never thought to delete. Once deleted I nput the information from scratch and then it worked and was added to my itemized deductions. So ultimately with the help of the representative I was able to get the issue resolved but probably wasted more than 2 hours trying to get it resolved. Certainly don't feel I got my value out of what I paid last year. I have used other on-line tax prep tools but hadn't switched as all my info for my personal return was in turbotax but after this experience I believe I will switch to one of the others now as it was super frustrating.
Date published: 2021-02-23
Rated 5 out of 5 by from turbotax is awesome i was impressed with the stock trading updates. saved me lots of time
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax makes filing taxes easy and satisfying I've used TurboTax for many years running, and I am always satisfied with this extremely well-designed and professional product.
Date published: 2021-02-23
Rated 4 out of 5 by from it easy to use! I like that its easy to use ! I've been using it for years!
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1140