TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from awesome all good no problems will recommend. good service for all.
Date published: 2023-04-18
Rated 1 out of 5 by from Horrid Hard to navigate had to sign in a thousand times!!
Date published: 2023-04-18
Rated 5 out of 5 by from Wow TurboTax turned me into a CPA. It took several hours to file for my S Corp. Personal taxes were a breeze. The real-time true CPA assistance from Jenni was also amazing.
Date published: 2023-04-18
Rated 5 out of 5 by from Great job! Great product, will use going forward, better than HR block.
Date published: 2023-04-18
Rated 5 out of 5 by from aweson Turbo Tax provided great step by step instruction.
Date published: 2023-04-18
Rated 5 out of 5 by from THE ISH! Easy to use with 0 complications. ITS THE IIIIIIIIIIIIIIIISSSSHHHHHHHH!!!!! USE IT NOW!!!!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is so easy to use! TurboTax was incredibly easy to navigate! I loved the helpful windows on the side when I had questions about certain sections, and the moments where they helped me think through ways of getting larger tax returns.
Date published: 2023-04-18
Rated 1 out of 5 by from Poor Experience - Could Not E-File Was not able to e-file, nothing changed in my status compared to previous years when I easily e-filed via TurboTax. I do not have W-2 as I work and live overseas full time. 1040 would not populate multiple fields therefore it is forcing me to file by mail....from Hungary. No live help unless I pay another 65 USD. Disappointed
Date published: 2023-04-18
Rated 3 out of 5 by from discount not honored They promised me a 20% discount and gave me a $10.00 discount (should have been $58.06). Not cool!
Date published: 2023-04-18
Rated 2 out of 5 by from A lot of little problems that add up. While the majority of the autofill process is enjoyable and much more simple than filing by hand, there were several bumps in the road along the way that became immensely frustrating by the time I was finished. The first of two big issues was the cost to file a 1099 for crypto. Despite TurboTax having the full capability to tackle the details of that form, it is still paywalled behind a $180 "upgrade" charge that simply allows the site to perform what it could definitely do for free. TurboTax has to make money somehow, but it still feels egregious. The second was a small hiccup that caused an infinite loop in the state review process. One page would ask me to review, which would bring me back to a page that couldn't be edited in any way, which would bring me back to the review page when I hit continue. After an hour and a half of bashing my head against the wall, the only way I could proceed was by unticking the only available box on screen. Hopefully my return doesn't get sent back because of that. While those two problems did ruin the entire experience, the rest of the process is actually extremely helpful and one of the better options out there. The cherry on top was the "Race Mode" that timed how long it would take me to file saying that I was in the "top 100% of filers" in terms of speed. Enjoy the day!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1140
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from awesome all good no problems will recommend. good service for all.
Date published: 2023-04-18
Rated 1 out of 5 by from Horrid Hard to navigate had to sign in a thousand times!!
Date published: 2023-04-18
Rated 5 out of 5 by from Wow TurboTax turned me into a CPA. It took several hours to file for my S Corp. Personal taxes were a breeze. The real-time true CPA assistance from Jenni was also amazing.
Date published: 2023-04-18
Rated 5 out of 5 by from Great job! Great product, will use going forward, better than HR block.
Date published: 2023-04-18
Rated 5 out of 5 by from aweson Turbo Tax provided great step by step instruction.
Date published: 2023-04-18
Rated 5 out of 5 by from THE ISH! Easy to use with 0 complications. ITS THE IIIIIIIIIIIIIIIISSSSHHHHHHHH!!!!! USE IT NOW!!!!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is so easy to use! TurboTax was incredibly easy to navigate! I loved the helpful windows on the side when I had questions about certain sections, and the moments where they helped me think through ways of getting larger tax returns.
Date published: 2023-04-18
Rated 1 out of 5 by from Poor Experience - Could Not E-File Was not able to e-file, nothing changed in my status compared to previous years when I easily e-filed via TurboTax. I do not have W-2 as I work and live overseas full time. 1040 would not populate multiple fields therefore it is forcing me to file by mail....from Hungary. No live help unless I pay another 65 USD. Disappointed
Date published: 2023-04-18
Rated 3 out of 5 by from discount not honored They promised me a 20% discount and gave me a $10.00 discount (should have been $58.06). Not cool!
Date published: 2023-04-18
Rated 2 out of 5 by from A lot of little problems that add up. While the majority of the autofill process is enjoyable and much more simple than filing by hand, there were several bumps in the road along the way that became immensely frustrating by the time I was finished. The first of two big issues was the cost to file a 1099 for crypto. Despite TurboTax having the full capability to tackle the details of that form, it is still paywalled behind a $180 "upgrade" charge that simply allows the site to perform what it could definitely do for free. TurboTax has to make money somehow, but it still feels egregious. The second was a small hiccup that caused an infinite loop in the state review process. One page would ask me to review, which would bring me back to a page that couldn't be edited in any way, which would bring me back to the review page when I hit continue. After an hour and a half of bashing my head against the wall, the only way I could proceed was by unticking the only available box on screen. Hopefully my return doesn't get sent back because of that. While those two problems did ruin the entire experience, the rest of the process is actually extremely helpful and one of the better options out there. The cherry on top was the "Race Mode" that timed how long it would take me to file saying that I was in the "top 100% of filers" in terms of speed. Enjoy the day!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1140