TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Turbo Tax is free, until they hold you hostage. Turbo Tax is great with how it is organized and walks you through the entire tax process. It works well to make sure that you can find any information or questions you may have. However, it will then inform you, after working on your taxes for 30-60 minutes, that you now need to pay an additional fee in order to proceed because you are filing a certain way, then we need to charge you because you are wanting to direct deposit your refund, then there is another fee that needs to be tacked on at the very end after 2 hours of getting your information together. The tech is great, but is specifically designed to hold you hostage when you have spent the most time and effort to feed it the information it requires. I would not have a problem with this if it just started the whole process with, "you are going to pay $XXX, would you like to proceed?" Basically you take a stressful situation with gathering information and paying for taxes and compound that experience with surprise costs. It makes for a terrible feeling experience when the tech that is being used makes for one of the best ways to pay for taxes. Just say up front what we are going to pay and this is 5 star site, but otherwise, its going to feel like a hostage negotiation.
Date published: 2021-03-01
Rated 4 out of 5 by from turbo tax is awesome i would give it more than 5 stars if they fix the adoption credit carryover part
Date published: 2021-03-01
Rated 4 out of 5 by from Very convenient Helps me get a good chunk of refund very quickly and conveniently
Date published: 2021-03-01
Rated 5 out of 5 by from It was a Great experience as usual Just Great and convenient, if you are doing your taxes, use Turbo Tax
Date published: 2021-03-01
Rated 5 out of 5 by from Another winning versions (2019 tax year)!! I use TT every year and its a great tool, as usual, this year too!
Date published: 2021-03-01
Rated 5 out of 5 by from i like turbotax i had trouble filling out the forms. i have lost the original forms.
Date published: 2021-03-01
Rated 4 out of 5 by from Quick and easy Turbo tax is always quick and easy. Only complaint is I have to refuse the max several times.
Date published: 2021-03-01
Rated 4 out of 5 by from Almost great preaty good, just a few things can be improved. There were a few times that i did not know how to answer a questine and the help / explanation was no good. You have to better explaiun what is needed. PRovide all posable answrs and explain what they all mean, Thank you.
Date published: 2021-03-01
Rated 5 out of 5 by from I would be lost with Turbo Tax! I had to wait for State 1099's this year, so we filed late. But, it only took an hour to get it done. Thank you Turbo Tax!
Date published: 2021-03-01
Rated 4 out of 5 by from Good Tax Program Fairly easy to use. Years ago, I was a tax preparer (before computer programs were readily available), and I understand how complicated taxes can be. This program is reasonable easy to use. I like the explanations provided throughout the process.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1128
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo Tax is free, until they hold you hostage. Turbo Tax is great with how it is organized and walks you through the entire tax process. It works well to make sure that you can find any information or questions you may have. However, it will then inform you, after working on your taxes for 30-60 minutes, that you now need to pay an additional fee in order to proceed because you are filing a certain way, then we need to charge you because you are wanting to direct deposit your refund, then there is another fee that needs to be tacked on at the very end after 2 hours of getting your information together. The tech is great, but is specifically designed to hold you hostage when you have spent the most time and effort to feed it the information it requires. I would not have a problem with this if it just started the whole process with, "you are going to pay $XXX, would you like to proceed?" Basically you take a stressful situation with gathering information and paying for taxes and compound that experience with surprise costs. It makes for a terrible feeling experience when the tech that is being used makes for one of the best ways to pay for taxes. Just say up front what we are going to pay and this is 5 star site, but otherwise, its going to feel like a hostage negotiation.
Date published: 2021-03-01
Rated 4 out of 5 by from turbo tax is awesome i would give it more than 5 stars if they fix the adoption credit carryover part
Date published: 2021-03-01
Rated 4 out of 5 by from Very convenient Helps me get a good chunk of refund very quickly and conveniently
Date published: 2021-03-01
Rated 5 out of 5 by from It was a Great experience as usual Just Great and convenient, if you are doing your taxes, use Turbo Tax
Date published: 2021-03-01
Rated 5 out of 5 by from Another winning versions (2019 tax year)!! I use TT every year and its a great tool, as usual, this year too!
Date published: 2021-03-01
Rated 5 out of 5 by from i like turbotax i had trouble filling out the forms. i have lost the original forms.
Date published: 2021-03-01
Rated 4 out of 5 by from Quick and easy Turbo tax is always quick and easy. Only complaint is I have to refuse the max several times.
Date published: 2021-03-01
Rated 4 out of 5 by from Almost great preaty good, just a few things can be improved. There were a few times that i did not know how to answer a questine and the help / explanation was no good. You have to better explaiun what is needed. PRovide all posable answrs and explain what they all mean, Thank you.
Date published: 2021-03-01
Rated 5 out of 5 by from I would be lost with Turbo Tax! I had to wait for State 1099's this year, so we filed late. But, it only took an hour to get it done. Thank you Turbo Tax!
Date published: 2021-03-01
Rated 4 out of 5 by from Good Tax Program Fairly easy to use. Years ago, I was a tax preparer (before computer programs were readily available), and I understand how complicated taxes can be. This program is reasonable easy to use. I like the explanations provided throughout the process.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1128