TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from er-uh-why The help tabs are not great and the internal sales pitch and cheerleader in the program is tedious but it gets the job done. The repeat access to on-line documents is pretty good. The government should give us this kind of tax software for free and put companies like this out of business but I won't hold my breath. Until then, I guess Turbotax is worth what we pay.
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax for 2020 Returns I've been using Turbo Tax for year, and this year I found it difficult to navigate to various areas and questions.
Date published: 2021-05-16
Rated 1 out of 5 by from Longtime user sorely disappointed My experience with TurboTax was awful this year, and leaves me with worries that something still isn't correct. I needed to print and go over everything -- even calculating social security taxable income by hand because the software had so many failures. Despite a couple different calls to your support team, we couldn't get the software to operate correctly. Advancing through the step-by-step it would keep going to a blank screen with no way to get the information needed. I've seen a number of complaints similar to this online, and I must admit, if you cannot get this corrected, I'll be buying different software next year. At the very least, you need to apologize formally to your customers. You should also consider giving them sort sort of credit for what they paid, but at least agree to cover any expenses incurred due to problems with the software. (And yes, from the calls and support responses, it's clear you are aware of the problems. I just kept hoping you'd have them corrected before the season ended and the latest update would correct it, but it never did.
Date published: 2021-05-16
Rated 2 out of 5 by from Costs too much to file It’s ridiculous how much it costs to file your own taxes on TurboTax. I will look into a less expensive option next year.
Date published: 2021-05-16
Rated 5 out of 5 by from Helpful Turbo tax is a helpful platform for me to do my taxes. Their experts were helpful.
Date published: 2021-05-16
Rated 5 out of 5 by from fast and easy fast and quick easy to understand questions. guides to help if you get confused. free is the best part.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Always easy to use and it's fast. Comforting to know you have someone looking over your shoulder.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax makes this task so much better Compiling and entering would have taken me many many hours. Thank you TurboTax for making this task so much easier
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is great Turbo tax is convenient and walks you through each step.
Date published: 2021-05-16
Rated 5 out of 5 by from So Easy to file my taxes This is my 2nd year using TurboTax and I am very pleased with how easy it was to complete this. I trust all the steps that are taken to get the pertinent information to file my taxes in a timely manner. Thank you TurboTax!!
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 778
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from er-uh-why The help tabs are not great and the internal sales pitch and cheerleader in the program is tedious but it gets the job done. The repeat access to on-line documents is pretty good. The government should give us this kind of tax software for free and put companies like this out of business but I won't hold my breath. Until then, I guess Turbotax is worth what we pay.
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax for 2020 Returns I've been using Turbo Tax for year, and this year I found it difficult to navigate to various areas and questions.
Date published: 2021-05-16
Rated 1 out of 5 by from Longtime user sorely disappointed My experience with TurboTax was awful this year, and leaves me with worries that something still isn't correct. I needed to print and go over everything -- even calculating social security taxable income by hand because the software had so many failures. Despite a couple different calls to your support team, we couldn't get the software to operate correctly. Advancing through the step-by-step it would keep going to a blank screen with no way to get the information needed. I've seen a number of complaints similar to this online, and I must admit, if you cannot get this corrected, I'll be buying different software next year. At the very least, you need to apologize formally to your customers. You should also consider giving them sort sort of credit for what they paid, but at least agree to cover any expenses incurred due to problems with the software. (And yes, from the calls and support responses, it's clear you are aware of the problems. I just kept hoping you'd have them corrected before the season ended and the latest update would correct it, but it never did.
Date published: 2021-05-16
Rated 2 out of 5 by from Costs too much to file It’s ridiculous how much it costs to file your own taxes on TurboTax. I will look into a less expensive option next year.
Date published: 2021-05-16
Rated 5 out of 5 by from Helpful Turbo tax is a helpful platform for me to do my taxes. Their experts were helpful.
Date published: 2021-05-16
Rated 5 out of 5 by from fast and easy fast and quick easy to understand questions. guides to help if you get confused. free is the best part.
Date published: 2021-05-16
Rated 5 out of 5 by from Great Always easy to use and it's fast. Comforting to know you have someone looking over your shoulder.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax makes this task so much better Compiling and entering would have taken me many many hours. Thank you TurboTax for making this task so much easier
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is great Turbo tax is convenient and walks you through each step.
Date published: 2021-05-16
Rated 5 out of 5 by from So Easy to file my taxes This is my 2nd year using TurboTax and I am very pleased with how easy it was to complete this. I trust all the steps that are taken to get the pertinent information to file my taxes in a timely manner. Thank you TurboTax!!
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 778