TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Poor Experience. Tax Experts Vs. Computer Free Garbage!! Both Tax experts on the phone were useless. Could barely operate their own computer, let alone help me. Continuous transferring of calls for to no avail. pretty poopy overall
Date published: 2022-05-07
Rated 5 out of 5 by from Easy to use. Takes a lot of work out of the task. Easy to follow.
Date published: 2022-05-07
Rated 5 out of 5 by from I Love Turbotax I've been using TurboTax for longer than I can remember. It works great for me. If there is something that would be nice to have, in my opinion, would be early in the process, even before we begin to enter income, a table or chart or something telling what are the current thresholds for things that could become deductions if we are going to itemize. One example would be how much will be the deductions for charitable giving. There are other things too. Knowing these items before we start would tell me if it's even worth itemizing deductions versus just taking the standard deduction and don't spend time itemizing. I've wasted many hours itemizing certain deductions only to find later that they were nowhere near enough to replace the standard deduction. WCX
Date published: 2022-05-07
Rated 5 out of 5 by from TurboTax truly is amazing though.. Although I’m brand new to filing taxes, TurboTax made it seem like I’d been doing this for years with its such simple setup.
Date published: 2022-05-07
Rated 2 out of 5 by from Clumsey While filing, we did not have the last years AGI, Turbo tax then forces us to mail it in. If you try to input anythin in as an AGI it again forces you to mail in the return. But search on TT does not give you the address where to send in the state ofr federal.
Date published: 2022-05-07
Rated 5 out of 5 by from SO EASY! I was so hesitant to do my taxes but turbo tax walked me through everything! So much easier than I expected...definitely using it again in the future
Date published: 2022-05-07
Rated 1 out of 5 by from Worst tax preparer ever Turbo tax doesn't let you review your returns prior to submission which is ridiculous.
Date published: 2022-05-07
Rated 4 out of 5 by from Tax expert great, initial call not so great! the tax expert was great, but when I initially called, I was told by the person who matched me with my tax expert that the premier package would be $199, then the person thought it was going to be more before stating that is was indeed going to be $199.
Date published: 2022-05-07
Rated 2 out of 5 by from Never again Last time I use TurboTax. Taxes rejected 4 times, and TurboTax support couldn't figure out the issue. So I had to mail in my taxes. The whole reason I tried TT this year was to e-file. Poor experience especially after spending $177 with them. The support staff is nice, but my gosh they don't know what they're doing.
Date published: 2022-05-07
Rated 5 out of 5 by from Been using it for years! Especially helpful to search for deductions specific to Real Estate!
Date published: 2022-05-07
All TurboTax® Offerings Reviews - Page 660
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Poor Experience. Tax Experts Vs. Computer Free Garbage!! Both Tax experts on the phone were useless. Could barely operate their own computer, let alone help me. Continuous transferring of calls for to no avail. pretty poopy overall
Date published: 2022-05-07
Rated 5 out of 5 by from Easy to use. Takes a lot of work out of the task. Easy to follow.
Date published: 2022-05-07
Rated 5 out of 5 by from I Love Turbotax I've been using TurboTax for longer than I can remember. It works great for me. If there is something that would be nice to have, in my opinion, would be early in the process, even before we begin to enter income, a table or chart or something telling what are the current thresholds for things that could become deductions if we are going to itemize. One example would be how much will be the deductions for charitable giving. There are other things too. Knowing these items before we start would tell me if it's even worth itemizing deductions versus just taking the standard deduction and don't spend time itemizing. I've wasted many hours itemizing certain deductions only to find later that they were nowhere near enough to replace the standard deduction. WCX
Date published: 2022-05-07
Rated 5 out of 5 by from TurboTax truly is amazing though.. Although I’m brand new to filing taxes, TurboTax made it seem like I’d been doing this for years with its such simple setup.
Date published: 2022-05-07
Rated 2 out of 5 by from Clumsey While filing, we did not have the last years AGI, Turbo tax then forces us to mail it in. If you try to input anythin in as an AGI it again forces you to mail in the return. But search on TT does not give you the address where to send in the state ofr federal.
Date published: 2022-05-07
Rated 5 out of 5 by from SO EASY! I was so hesitant to do my taxes but turbo tax walked me through everything! So much easier than I expected...definitely using it again in the future
Date published: 2022-05-07
Rated 1 out of 5 by from Worst tax preparer ever Turbo tax doesn't let you review your returns prior to submission which is ridiculous.
Date published: 2022-05-07
Rated 4 out of 5 by from Tax expert great, initial call not so great! the tax expert was great, but when I initially called, I was told by the person who matched me with my tax expert that the premier package would be $199, then the person thought it was going to be more before stating that is was indeed going to be $199.
Date published: 2022-05-07
Rated 2 out of 5 by from Never again Last time I use TurboTax. Taxes rejected 4 times, and TurboTax support couldn't figure out the issue. So I had to mail in my taxes. The whole reason I tried TT this year was to e-file. Poor experience especially after spending $177 with them. The support staff is nice, but my gosh they don't know what they're doing.
Date published: 2022-05-07
Rated 5 out of 5 by from Been using it for years! Especially helpful to search for deductions specific to Real Estate!
Date published: 2022-05-07
All TurboTax® Offerings Reviews - Page 660