TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from It did fine it was simple, i just had to find a few things on google to understand
Date published: 2022-03-31
Rated 4 out of 5 by from Ease of Use I use Turbo Tax every year. Never had any issues, except when trying to talk to a live person, which may be due to staffing.
Date published: 2022-03-31
Rated 3 out of 5 by from not as useful Have used Turbo Tax for several years and it needs the ability to move your address billing to the next forms. A simple "would you like to use the previous address information here" statement would be helpful
Date published: 2022-03-31
Rated 2 out of 5 by from Had to completely restart my return 4 times I had to completely restart my return 4 times before IRS would accept it. I have never had any problems with Turbo Tax before this. The first try showed $1600 refund. The next three showed I owe $600. I tried to file my son's simple return, IRS rejected it because his they said his PIN was wrong. IRS issued a 6 digit PIN and Turbo Tax will only allow a 5 digit number, so now I have to mail it in!
Date published: 2022-03-31
Rated 4 out of 5 by from Overall good experience. Mostly positive but sometimes redundant asking the same questions over and over.
Date published: 2022-03-31
Rated 5 out of 5 by from Easy to understand Help was easily accessible and they knew what they were talking about
Date published: 2022-03-31
Rated 4 out of 5 by from Supportive, Streamlined, and Saved Time TurboTax does a great job providing support for the various tax details. In addition, the agents are great and answer additional questions. The auto-upload functionality saved me a good amount of time as well. Only complaint is the auto upload didn't pickup on a the status of "Various" for my investment buy dates...so I had to do a ton of very small updates to several line items. Please resolve for 2022 as it was clearly identified in the documentation that was uploaded.
Date published: 2022-03-31
Rated 3 out of 5 by from This year TT had problems which I or thee experts Too many problems that experts tried to fix but could not!!!!!!
Date published: 2022-03-31
Rated 5 out of 5 by from They were super helpful Everyone was super helpful and knew what they were talking about.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is a great help in tax preparation TurboTax has improved over the years and is a great help in getting through my tax return.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3598
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It did fine it was simple, i just had to find a few things on google to understand
Date published: 2022-03-31
Rated 4 out of 5 by from Ease of Use I use Turbo Tax every year. Never had any issues, except when trying to talk to a live person, which may be due to staffing.
Date published: 2022-03-31
Rated 3 out of 5 by from not as useful Have used Turbo Tax for several years and it needs the ability to move your address billing to the next forms. A simple "would you like to use the previous address information here" statement would be helpful
Date published: 2022-03-31
Rated 2 out of 5 by from Had to completely restart my return 4 times I had to completely restart my return 4 times before IRS would accept it. I have never had any problems with Turbo Tax before this. The first try showed $1600 refund. The next three showed I owe $600. I tried to file my son's simple return, IRS rejected it because his they said his PIN was wrong. IRS issued a 6 digit PIN and Turbo Tax will only allow a 5 digit number, so now I have to mail it in!
Date published: 2022-03-31
Rated 4 out of 5 by from Overall good experience. Mostly positive but sometimes redundant asking the same questions over and over.
Date published: 2022-03-31
Rated 5 out of 5 by from Easy to understand Help was easily accessible and they knew what they were talking about
Date published: 2022-03-31
Rated 4 out of 5 by from Supportive, Streamlined, and Saved Time TurboTax does a great job providing support for the various tax details. In addition, the agents are great and answer additional questions. The auto-upload functionality saved me a good amount of time as well. Only complaint is the auto upload didn't pickup on a the status of "Various" for my investment buy dates...so I had to do a ton of very small updates to several line items. Please resolve for 2022 as it was clearly identified in the documentation that was uploaded.
Date published: 2022-03-31
Rated 3 out of 5 by from This year TT had problems which I or thee experts Too many problems that experts tried to fix but could not!!!!!!
Date published: 2022-03-31
Rated 5 out of 5 by from They were super helpful Everyone was super helpful and knew what they were talking about.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is a great help in tax preparation TurboTax has improved over the years and is a great help in getting through my tax return.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3598